Initial Business Response /* (1000, 10, 2015/07/31) */
Dear [redacted]:
Our apologies for delay in response to complaint; however, first receipt of this complaint was July 31,2015. Andrew's Electric (AE) did not receive fax Revdex.com indicate was sent on 07/07/2015 and 07/20/2015.
This invoice has...
been canceled/written off as of 06/15/2015. We are not pursuing collections.
By way of background:
AE received request for estimate on 2/11/2015 from Customer
AE technician inspected property on 2/17/2015
Inspection required much more time than anticipated to trouble shoot and research electrical problems (2 hours includes on-site and shop time)
Travel to and from job was 5 hours; AE did not charge travel time
An estimate and invoice were issued on 2/19/2015
AE called and sent past due invoice on 6/5/2015
Invoice has been canceled/written off (6/15/2015)
Please contact me if you require additional information.
Sincerely,
[redacted]
President
Andrew's Electric
Initial Business Response /* (1000, 10, 2015/07/31) */
Dear [redacted]:
Our apologies for delay in response to complaint; however, first receipt of this complaint was July 31,2015. Andrew's Electric (AE) did not receive fax Revdex.com indicate was sent on 07/07/2015 and 07/20/2015.
This invoice has...
been canceled/written off as of 06/15/2015. We are not pursuing collections.
By way of background:
AE received request for estimate on 2/11/2015 from Customer
AE technician inspected property on 2/17/2015
Inspection required much more time than anticipated to trouble shoot and research electrical problems (2 hours includes on-site and shop time)
Travel to and from job was 5 hours; AE did not charge travel time
An estimate and invoice were issued on 2/19/2015
AE called and sent past due invoice on 6/5/2015
Invoice has been canceled/written off (6/15/2015)
Please contact me if you require additional information.
Sincerely,
[redacted]
President
Andrew's Electric