Andrews Engineering, Inc.

In response to this complaint we have attempted to follow up with *** via phone and email. Our Project Manager and Director had attempted to address concerns during the campaign. We are disappointed that our efforts did not meet his efforts. We confirmed that will honor his
request for the $refund

In response to the complaint, we have been in direct contact with our client to resolve and have refunded $They signed a month Digital Marketing Agreement of $a month, which is attachedAs a result of the month contract we lowered our costsWe completed the work and any that was
outstanding is related to the fact that we are on waiting on their approvals for work that was completedWe did refund $and agreed to not hold them to the month agreement of $a month in Digital Marketing ServicesWe feel that we have done all of the other work and have already made concessions to themWe look forward to resolving this amicably

Complaint: ***
I am rejecting this response because: They did not fulfill any of the items or timelines detailed out in our agreementThey did not respond to communications asking for items completedOur counsel has advised us that as they left us with not even a shell of a website with all major functionality missing, in having to build it ourselves we have discovered they did not even complete the items they said they didEvery timeline promised was never fulfilled even though funds were removed from our accountI will make the final offer of settlement for $the prior two payments removedAn agreement as confirmed by our counsel checking New Jersey and Washington law is only valid in a SERVICE agreement if services are providedThey were notThis company had taken funds for services not provided As I researched this company has done this to at least other people Our counsel has advised we are absolutely in the right and are being to kind in the amount we are asking forI look forward to them resolving this immediately by *** ** overnighting a check for $to *** ** *** ** *** * *** *** ** *** and provide tracking number.
Regards,
*** ***

Complaint: [redacted]
I am rejecting this response because:The owner did speak with their representatives through email and phone several times. The website was not functional and we have proof from professional web designers and builders that MANY essential components were missing to even make work in the simplest way. The theme was one that could be obtained for free not something unique and only obtain through them. This communication is coming from the owner. He will assume from this continued evasion that the business is stalling and being unprofessional. The owner already had several unsuccessful conversations with the company and was give the run around. He is heavily working to get the site up and running
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:Per the owner: We have evidence of fraudulent actions on the part of Webimax taking payment for a completely unusable,  non marketable site. It is completely non functional. We have to begin from square one. We have enough evidence that $8625.00 is more than reasonable to amicably resolve this issue that has been dragging on beyond a reasonable time frame.
Regards,
[redacted]

We have signed contracts for the web design and digital marketing services that were delivered to our client. The website was launched on November 2, 2015. We want to resolve this amicably and address all concerns with the owner. We have yet to be able to speak to speak with him directly to discuss any issues with the website. We were made aware on 1/11/2015 that our client has also charged back Month 1 Services of $7,500 and the final web design billing of $1,125.00. We are willing to not fight the charge back of $1,125.00 to resolve this matter. However, we stand by the fact that the work was delivered and completed. Please send all documentation to WebiMax, [redacted] so we can review and address with the owner.

Our client is trying to extort us for a refund for work we completed. We have asked to speak directly to the owner who was working with us initially or their counsel but they keep trying to demand a refund for work we completed.  Our client cancelled a 6 month agreement of $7500 a month in Digital Marketing Services. We promptly provided a refund of $7500.00 for work that was not completed.  We would like to speak directly to the owner or their counsel to further resolve this matter.

We disagree with our clients claims as we delivered a functional website. There were no complaints or concerns raised along the way until they asked for a refund. We have already made concessions. We would like to speak with the owner to directly address all concerns. Thank you.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is...

satisfactory to me.
Please cancel this complaint # [redacted] against Webimax the company has agreed that they will not dispute the charges against my credit card therefore I will receive my refund with a couple of weeks. Thanks, 
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:
The owner has documentation supporting work that was not completed, it is Webimax that should consider that extortion applies to them, taking funds for services not provided. Please advise where to send the documentation from the owner supporting this. Thank you.
Regards,
[redacted]