Andrews Moving & Storage Co

From: Date: Tue, Feb 6, at 2:PMSubject: RE: Revdex.com CID: [redacted] To: RE: [redacted] ***Order # [redacted] The Household goods Belonging to [redacted] were loaded on 10/13/The items were not brought back to [redacted] warehouse but were “Shuttled” to the Long Distance Driver [redacted] and put directly onto his trailer [redacted] origin residence was located at the end of a long narrow “dead end” streetThe driver did not have room to turn around at the end of the street so he would have had to back down to her residenceAt the time of the survey [redacted] felt that this was possibleAfter consulting with the driver and community the amount of traffic on the main rd would have prohibited the driver from stopping and backing down the streetDue to this a “Shuttle” was neededUnderstanding this was an unanticipated additional cost an agreement was reached between [redacted] and [redacted] for a $reimbursementThis was issued on 12/14/with Check #The claim on the TV was handled directly by United Van Lines Corp officeIt is policy that if the customer packs their own carton damage to contents falls back on the party who packed the carton unless visible damage to the carton is revealed (indicating mishandling) [redacted] dose feel that since an offer was made and accepted of $for reimbursement then this should be honored [redacted] will reach out to United Corporate office to try and resolve the issueIf they will not then [redacted] will reimburse [redacted] directlyIn review of what has taken place [redacted] will also reimburse the intial claimed amount for the TV [redacted] Director of Client Services [redacted] Moving and Storage UPhilipp PkwyStreetsboro, OH 44241Phone: 330-656-Ext3096Cell: 440-476-

In August 2017, I contacted United Van Lines to inquire about a long distance move from Warren OH to Sevierville TN to take place October 13, [redacted] from [redacted] Moving and storage contacted me and we set up a day (August 25, 2017) and time for her to come to my house to give an estimate for our items for the moveShe walked through the house taking notes on the sizes and approximate weight of the items so she could write a contract [redacted] had suggested that I opt for the additional insurance for $for full replacement if any of my items are damaged, lost or destroyed I received and signed the contract September 12, opted for the additional insurance coverage and sent back to the Move coordinator [redacted] We exchanged emails and phone calls a few times during the rest of September asking if delivery dates could be narrowed down more, giving the driver a few more boxes just in case some items needed to be packed differently, etcThey were very accommodati

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me.Please indicate a time frame on when to expect the checkThank you [redacted] ***

*** *** *** initially denied this claim based on their initial position that the customer had provided crating services on her own behalf. *** contacted *** to revisit the claim as the third party company that provided crating services was in fact recommended by ***. As
of 2/2/*** agreed to provide a cash settlement for the marble dining table once substantiation of value was provided. Ms*** provided substantiation of value on the on the evening of 2/6/17. We have a message into *** and are awaiting an update from them regarding the outdoor table and lamp. We apologize that this matter has taken this much time to resolve. We plan to have an update from *** tomorrow and intend to have a final resolution at that point. Thank you

Roisin, thank you for sending me the best moving crew in the business Ed, Brian and the rest of the guys really hustled and never missed a beat in getting our move doneAll were very professional and friendly The sure took a lot of stress out of our day! Thanks again Jack G

I hired *** Moving & Storage to move our home from Ohio To ConnecticutThey broke my outdoor dining table during the move out of OhioThe table was fragileI told the movers not to life the table from the top but to take it apart firstThey did what I told them not to do and the table cracked in halfThey left it sitting in the driveway and I was already in another stateThey broke my heirloom designer marble dining tableThey arranged a company to crate the topWen they delivered and uncrated, the table was broken to piecesThey left the crate in the middle of my garageI am a single mom and could not move itIt is still there months laterI told them about the table and they told me to file a claim with *** ***They denied my claim citing that I chose a 3rd party person not authorized to crate the tableI called to discuss this ridiculous denial and they would hang up on me and wouldn't take my callsI still have not heard from anyone on BOT

In August 2017, I contacted United Van Lines to inquire about a long distance move from Warren OH to Sevierville TN to take place October 13, *** *** from *** Moving and storage contacted me and we set up a day (August 25, 2017) and time for her to come to my house to give an estimate for our items for the moveShe walked through the house taking notes on the sizes and approximate weight of the items so she could write a contract*** had suggested that I opt for the additional insurance for $for full replacement if any of my items are damaged, lost or destroyed I received and signed the contract September 12, opted for the additional insurance coverage and sent back to the Move coordinator *** ***We exchanged emails and phone calls a few times during the rest of September asking if delivery dates could be narrowed down more, giving the driver a few more boxes just in case some items needed to be packed differently, etcThey were very accommodati

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.Please indicate a time frame on when to expect the check. Thank you[redacted]

From: Date: Tue, Feb 6, 2018 at 2:12 PMSubject: RE: Revdex.com CID: [redacted]To: RE: [redacted]Order # [redacted] The Household goods Belonging to [redacted] were loaded on 10/13/17. The items were not brought back to [redacted] warehouse but were “Shuttled” to the Long Distance Driver [redacted]...

and put directly onto his trailer. [redacted] origin residence was located at the end of a long narrow “dead end” street. The driver did not have room to turn around at the end of the street so he would have had to back down to her residence. At the time of the survey [redacted] felt that this was possible. After consulting with the driver and community the amount of traffic on the main rd would have prohibited the driver from stopping and backing down the street. Due to this a “Shuttle” was needed. Understanding this was an unanticipated additional cost an agreement was reached between [redacted] and [redacted] for a $200 reimbursement. This was issued on 12/14/17 with Check  #19802. The claim on the TV was handled directly by United Van Lines Corp office. It is policy  that if the customer packs their own carton damage to contents falls back on the party who packed the carton unless visible damage to the carton is revealed (indicating mishandling). [redacted] dose feel that since an offer was made and accepted of $500 for reimbursement then this should be honored. [redacted] will reach out to United Corporate office to try and resolve the issue. If they will not then [redacted] will reimburse [redacted] directly. In review of what has taken place [redacted] will also reimburse the intial claimed amount for the TV.  [redacted]Director of Client Services[redacted] Moving and Storage U31110235 Philipp PkwyStreetsboro, OH 44241Phone: 330-656-8700 Ext. 3096Cell: 440-476-5630