On 10/10/when my daughter was driving our Honda Civic, it broke down on highwayWe got the car towed to Roush HondaWe were told that the engine shaft is broken and engine will have to be replacedSo, I went ahead and got the engine replaced at Roush HondaThe total expense was $4,and car was delivered to me on 12/08/after engine replacementAfter few weeks I noticed coolant leak from the car and brought it back to Roush HondaCoolant hose clamp was found to be faulty and replaced on 01/03/ On 02/02/2017, I was driving this car to PhiladelphiaOn the way, little after Youngstown on I-76, all of a sudden smoke started coming from under the hoodI immediately pulled the car on the side and got outWhen smoke subsided, I noticed some fluid (I later learned that it was coolant) on the road under the engine area of the carI got the car towed to the nearest Honda dealer ( [redacted] ) and rented a car to continue my jo
Car was taken to roush body shop for bumper repair picked up my car and two snow scrapers and my window protection was gone .called the mgr to complain he states he spoke with the technician and he had stated that he was unaware of the items The work was being done on the outside of car why were my back seat items in the back of my cry there was no need to move or touch these item I paid Roush To have my items removedDon’t think so I want my items returned or I will be their worst pr nightmareThey state that they provide great customer service, how by stealing from the customerI want what was taken form my car
ON 2.12.18, I took my Honda Civic for a tire rotation and oil change I purchased an insurance program called Fidelity, which entitled me to free tire rotations and oil changes for as long as I owned the carI made the appointment on for o'clockWhen I arrived, Andrew E [redacted] told me an oil change and tire rotation would cost $+ $for an under car inspection and brake check I explained I didn't come for an under car or brake inspection, just the free oil change and tire rotation MrE [redacted] said I didn't have that insurance policy But this is something that they sell to everybody who purchases a car from Roust's part of their certified car programI showed him the insurance card and he said it's only good if I have a complete inspection doneI told him that's not correctThe policy has nothing to do w/inspectionsI'm entitled to the free oil change and tire rotation I told him I had a Fidelity policy and I wasn't going to pay
On 10/10/when my daughter was driving our Honda Civic, it broke down on highwayWe got the car towed to Roush HondaWe were told that the engine shaft is broken and engine will have to be replacedSo, I went ahead and got the engine replaced at Roush HondaThe total expense was $4,and car was delivered to me on 12/08/after engine replacementAfter few weeks I noticed coolant leak from the car and brought it back to Roush HondaCoolant hose clamp was found to be faulty and replaced on 01/03/ On 02/02/2017, I was driving this car to PhiladelphiaOn the way, little after Youngstown on I-76, all of a sudden smoke started coming from under the hoodI immediately pulled the car on the side and got outWhen smoke subsided, I noticed some fluid (I later learned that it was coolant) on the road under the engine area of the carI got the car towed to the nearest Honda dealer ( [redacted] ) and rented a car to continue my jo
Car was taken to roush body shop for bumper repair picked up my car and two snow scrapers and my window protection was gone .called the mgr to complain he states he spoke with the technician and he had stated that he was unaware of the items The work was being done on the outside of car why were my back seat items in the back of my cry there was no need to move or touch these item I paid Roush To have my items removedDon’t think so I want my items returned or I will be their worst pr nightmareThey state that they provide great customer service, how by stealing from the customerI want what was taken form my car
ON 2.12.18, I took my Honda Civic for a tire rotation and oil change I purchased an insurance program called Fidelity, which entitled me to free tire rotations and oil changes for as long as I owned the carI made the appointment on for o'clockWhen I arrived, Andrew E [redacted] told me an oil change and tire rotation would cost $+ $for an under car inspection and brake check I explained I didn't come for an under car or brake inspection, just the free oil change and tire rotation MrE [redacted] said I didn't have that insurance policy But this is something that they sell to everybody who purchases a car from Rous
t's part of their certified car programI showed him the insurance card and he said it's only good if I have a complete inspection doneI told him that's not correctThe policy has nothing to do w/inspectionsI'm entitled to the free oil change and tire rotation I told him I had a Fidelity policy and I wasn't going to pay