Un-authorized chargesI ordered the trial version of the product. The customer service did not tell me anything about my card getting charged every month for $79.35. They continued shipping their products every month. The shipping address provided was my daughter's address because I don't have an address and I travel and stay with other children.My daughter returned from overseas and informed about many packages. I noticed the charges after 6 months and called Androfen and asked them to return all of the un-opened products. They denied return of all products because somewhere on a letter, it stated that I would be charged monthly.I never authorized monthly fees. The customer service never mentioned about my account being charged every month. Androfen never contacted me about authorization of charges prior to placing it. Instead "it is written on the letter". What letter? How they do proof that I received the letter? Desired SettlementNon of the products are opened and are in original box. I want to refund all.Business Response Androfen PO Box 9107 - Pueblo, CO 81008Phone: (888) 477-2468 Fax: (719) 948-19709/4/14Revdex.com[redacted]4834 Sparks Blvd, Suite 102Sparks, NV 89436RE: [redacted], Case Number # [redacted], Order# [redacted]Dear [redacted],We are in receipt of the complaint from [redacted]. Here are the details in the investigation:On 2/4/14, we received an electronic order from the Androfen telemarketer for an order placed by credit card. The order consisted of 1 trial of Androfen plus one full bottle of Androfen, and one 28 count bottle of Cyvita with a monthly club program, at the total cost of $89.30.On 2/6/14, [redacted] credit card was charged $89.30 and the order was shipped to his address. On 3/11/14, [redacted] credit card was charged $79.35 for the first monthly club order and the order shipped to his address.On 4/11/14, [redacted] credit card was charged $79.35 for the second monthly club order and the order shipped to his address.On 5/11/14, [redacted] credit card was charged $79.35 for the third monthly club order and the order shipped to his address.On 6/11/14, [redacted] credit card was charged $79.35 for the fourth monthly club order and the order shipped to his address.On 7/10/14, [redacted] credit card was charged $79.35 for the fifth monthly club order and the order shipped to his address.On 8/6/14, [redacted] credit card was charged $59.40 for the sixth monthly club order and the order shipped to his address.On 8/22/14, [redacted] contacted our customer service department and requested to cancel his monthly club program and stated that he did not accept the monthly club program and requested that all charges for his club orders be refunded. We advised [redacted] that his monthly club program had been canceled and that there would be no future shipments or billings from us. We advised [redacted] that he accepted the monthly club program when he placed his original order and that there was a welcome letter in the trial order that advised he would need to call and cancel the club program if he did not wish to receive any more shipments. We also advised [redacted] that all of our orders come with a full 30 day money back guarantee and that only his most recent shipment could be returned for a refund. [redacted] requested to speak to a supervisor about the issue and was transferred to one of our customer service supervisors. Our supervisor reviewed our return policy with [redacted] and advised him that as a one time courtesy for the inconvenience we would allow him to return his last two shipments from July and August for a refund. [redacted] accepted. On 9/3/14, we received one of [redacted] returns in our warehouse for his August order and issued him a refund in the amount of $59.40 making a refund in full for [redacted] August order. All refunds are issued to the original credit card used to place the order. To date, we have had no further contact with [redacted]To date, we have not received any further returns in our warehouse for [redacted] orders. As a courtesy for the inconvenience caused to [redacted] we will allow [redacted] to return any unopened product to our warehouse for a full refund. We apologize for any inconvenience caused for our customer. We appreciate the opportunity to respond to this matter.Sincerely,[redacted]OwnerAndrofen, LLCConsumer Response (The consumer indicated he/she DID NOT accept the response from the business.)Please see clarifications to [redacted] statement.1. On 8/22/14, [redacted] contacted our customer service department and requested to cancel his monthly club program and stated that he did not accept the monthly club program and requested that all charges for his club orders be refunded. RESPONSE: I never entered and agreed to enter "monthly club program". The customer service never asked me if I wanted to enter "monthly club program".2. We advised [redacted] that he accepted the monthly club program when he placed his original order and that there was a welcome letter in the trial order that advised he would need to call and cancel the club program if he did not wish to receive any more shipments. RESPONSE: Please provide electronic recording of my monthly club program acceptance and acknowledgement of PRIOR to initial order.3. On 9/3/14, we received one of [redacted] returns in our warehouse for his August order and issued him a refund in the amount of $59.40 making a refund in full for [redacted] August order. All refunds are issued to the original credit card used to place the order. RESPONSE: I was told by the supervisor to mail-in in "separate boxes" the last two months products. The shipping charges almost doubled because of mailing in two separate boxes. I followed the instructions and mailed in two separate boxes at U.S. Postal Services at same day and same time. Delivery confirmation available upon request. As of September 9, 2014 no refunds have been issued yet.4. To date, we have not received any further returns in our warehouse for [redacted] orders. As a courtesy for the inconvenience caused to [redacted] we will allow [redacted] to return any unopened product to our warehouse for a full refund. RESPONSE: I was told by the supervisor not to return all the other ones, although I requested from her to return all. None of the products have been opened. I can return all the products back. Please provide with "Return Authorization Number" and please accept all returns in "one" box, not in multiple. This frustrates consumers for unknown reason because the shipment is going to same address.Final Consumer Response (The consumer indicated he/she DID NOT accept the response from the business.)Return Shipment of 4-months products: Date: 09-16-2014USPS Tracking #:[redacted]Tracking information for the first 2 shipments:Date Shipped: 08-26-2014USPS Tracking #:[redacted]USPS Tracking #:[redacted]Please let me know when the credit has been issued. So far, I received only one credit of $59.40. Upon credit of remainder of products (5-months), I will accept the resolution and close this case.Sincerely,[redacted]Final Business Response Androfen PO Box 9107 - Pueblo, CO 81008Phone: (888) 477-2468 Fax: (719) 948-19709/23/14Revdex.com[redacted]4834 Sparks Blvd, Suite 102Sparks, NV 89436RE: [redacted], Case Number # [redacted], Order# [redacted]Dear [redacted],We are in receipt of the complaint from [redacted]. Here are the details in the investigation:On 9/18/14, we received a return in our warehouse for four of [redacted] monthly shipments. We issued four separate refunds each in the amount of $79.35. In addition we also issued a refund for return per tracking information provided from the customer in the amount of $79.35; refunds will process within 5 to 10 business days back onto the customer's credit card, making a refund in full for all of [redacted] monthly club order shipments. All refunds are issued to the original credit card used to place the order.To date, we have had no further contact with [redacted].We apologize for any inconvenience caused for our customer. We appreciate the opportunity to respond to this matter.Sincerely,[redacted]OwnerAndrofen, LLC
When I signed up for the Product the trial was all I wanted so I can try this product and they sent me a supply after that. When I signed up for the product I wanted only the trial and not a full bottle or on the plan. I called them three times but according to their customer Service all they got was the call to return and the one I just did to them to inquire about the return. I complained to the return policy and was told but the Postal service that the product would be there with couple days before the deadline. which is making me believe the process they had on the return end was either slow or just don't care. When I contacted the person on the phone they stated 5/11/14 was the date to have the product back by and it didn't get processed till 5/16/2014. This seems suspicious since I know I sent it with more then enough time to meet the agreement of the return policy. The reason I wanted to also send it back is because the product just didn't work and is also not worth the money for what little it does. The time sensitive package they sent also was not on time, If I was interested I would have wanted it before the trial was finished. This customer Service did not seem to want to help just made excuses and blamed me for the process in which this is delayed. They stated to me they have the package and they will not refund me but would send the product back to me if I wanted. What would the purpose be of that if it doesn't work for me?Desired SettlementAll I want is the refund of the bottle I sent back the amount I was charged was $59.40 on 3/31/2014. Business Response Androfen PO Box 9107 - Pueblo, CO 81008Phone: (888) 477-2468 Fax: (719) 948-19705/23/14[redacted]RE: [redacted], Case Number # [redacted], Order# [redacted]Dear [redacted],We are in receipt of the complaint from [redacted]. Here are the details in the investigation:On 3/10/14, we received an electronic order from the Androfen website for an order placed by credit card. The order consisted of 1 trial of Androfen with a monthly club program, at the total cost of $9.95.On 3/19/14, [redacted] credit card was charged $9.95 and the order was shipped to his address. On 3/28/14, [redacted] credit card was charged $59.40 for the first monthly club order and the order shipped to his address.On 3/31/14, [redacted] contacted automated system and requested to cancel his monthly club program. Our automated system informed [redacted] that his monthly club order has been canceled. That same day, [redacted]n contacted our customer service department inquiring about the most recent payment and requested to be refunded. We explained the most recent billing was for a shipment for his monthly club program and can request for a return authorization number once he receives his order. On 4/14/14, [redacted]n contacted our customer service department requesting for a return authorization number and return information. We informed [redacted]n we needed to receive his order back at our warehouse by 5/11/14.On 5/16/14, our warehouse posted a return for [redacted] order. No action was taken due to the order arrived past the 30 day money back guarantee.That same day, [redacted]n contacted our customer service department inquiring about his refund status. We informed [redacted]n his order was returned pas the 30 day money back guarantee and would not be refunded. [redacted]n stated the mail carrier returned his order on 5/8/14 and will call back with tracking information.To date, we have had no further contact with [redacted]n.As a courtesy, we issued a refund in the amount of $59.40, making a refund in full for [redacted] monthly club order. All refunds are issued to the original credit card used to place the order.We apologize for any inconvenience caused for our customer. We appreciate the opportunity to respond to this matter.Sincerely,[redacted]OwnerAndrofen, LLC
THIS COMPANY A BOTTLE I REPEATED ORDER WITHOUT AUTHORIZATION, THE ACCEPT, BUT THE MONTH PASSED DEBITARON MY ACCOUNT A BOTTLE SENT AND ME THE DEVITARONTHERE ARE NO FORMS ONLY DEBITS FROM MY CREDIT ACCOUNTDesired SettlementNOT DESIRE THAT THEY DEBITING MY ACCOUNT MORE MONEY AND DO NOT WANT MORE SERVICESBusiness Response AndrofenPO Box 9107 - Pueblo, CO 81008Phone: (888) 477-2468 Fax: (719) 948-19703/5/15[redacted]RE: [redacted], Case Number # [redacted], Order# [redacted]Dear Ms. Schiller,We are in receipt of the complaint from [redacted]. Here are the details in the investigation:On 2/28/14, we received an electronic order from the Androfen website for an order placed by credit card. The order consisted of 1 trial of Androfen with a monthly club program, at the total cost of $9.95.On 3/2/14, Mr. [redacted]'s credit card was charged $9.95 and the order was shipped to his addressFrom 3/14/14 to 2/17/15, Mr. [redacted]'s credit card was charged $54.40 each month for the monthly club order and the orders were shipped to his address. To date, we have had no contact with Mr. [redacted] since he placed his initial trial order through the Androfen website.On 3/5/15, Mr. [redacted]'s monthly club program has been canceled and as a courtesy we issued a refund in the amount of $59.94, making a refund in full for Mr. [redacted]'s most recent club order. All refunds are issued to the original credit card used to place the order. We apologize for any inconvenience caused for our customer. We appreciate the opportunity to respond to this matter.Sincerely,[redacted]OwnerAndrofen, LLC
Un-authorized chargesI ordered the trial version of the product. The customer service did not tell me anything about my card getting charged every month for $79.35. They continued shipping their products every month. The shipping address provided was my daughter's address because I don't have an address and I travel and stay with other children.My daughter returned from overseas and informed about many packages. I noticed the charges after 6 months and called Androfen and asked them to return all of the un-opened products. They denied return of all products because somewhere on a letter, it stated that I would be charged monthly.I never authorized monthly fees. The customer service never mentioned about my account being charged every month. Androfen never contacted me about authorization of charges prior to placing it. Instead "it is written on the letter". What letter? How they do proof that I received the letter? Desired SettlementNon of the products are opened and are in original box. I want to refund all.Business Response Androfen PO Box 9107 - Pueblo, CO 81008Phone: (888) 477-2468 Fax: (719) 948-19709/4/14Revdex.com[redacted]4834 Sparks Blvd, Suite 102Sparks, NV 89436RE: [redacted], Case Number # [redacted], Order# [redacted]Dear [redacted],We are in receipt of the complaint from [redacted]. Here are the details in the investigation:On 2/4/14, we received an electronic order from the Androfen telemarketer for an order placed by credit card. The order consisted of 1 trial of Androfen plus one full bottle of Androfen, and one 28 count bottle of Cyvita with a monthly club program, at the total cost of $89.30.On 2/6/14, [redacted] credit card was charged $89.30 and the order was shipped to his address. On 3/11/14, [redacted] credit card was charged $79.35 for the first monthly club order and the order shipped to his address.On 4/11/14, [redacted] credit card was charged $79.35 for the second monthly club order and the order shipped to his address.On 5/11/14, [redacted] credit card was charged $79.35 for the third monthly club order and the order shipped to his address.On 6/11/14, [redacted] credit card was charged $79.35 for the fourth monthly club order and the order shipped to his address.On 7/10/14, [redacted] credit card was charged $79.35 for the fifth monthly club order and the order shipped to his address.On 8/6/14, [redacted] credit card was charged $59.40 for the sixth monthly club order and the order shipped to his address.On 8/22/14, [redacted] contacted our customer service department and requested to cancel his monthly club program and stated that he did not accept the monthly club program and requested that all charges for his club orders be refunded. We advised [redacted] that his monthly club program had been canceled and that there would be no future shipments or billings from us. We advised [redacted] that he accepted the monthly club program when he placed his original order and that there was a welcome letter in the trial order that advised he would need to call and cancel the club program if he did not wish to receive any more shipments. We also advised [redacted] that all of our orders come with a full 30 day money back guarantee and that only his most recent shipment could be returned for a refund. [redacted] requested to speak to a supervisor about the issue and was transferred to one of our customer service supervisors. Our supervisor reviewed our return policy with [redacted] and advised him that as a one time courtesy for the inconvenience we would allow him to return his last two shipments from July and August for a refund. [redacted] accepted. On 9/3/14, we received one of [redacted] returns in our warehouse for his August order and issued him a refund in the amount of $59.40 making a refund in full for [redacted] August order. All refunds are issued to the original credit card used to place the order. To date, we have had no further contact with [redacted]To date, we have not received any further returns in our warehouse for [redacted] orders. As a courtesy for the inconvenience caused to [redacted] we will allow [redacted] to return any unopened product to our warehouse for a full refund. We apologize for any inconvenience caused for our customer. We appreciate the opportunity to respond to this matter.Sincerely,[redacted]OwnerAndrofen, LLCConsumer Response (The consumer indicated he/she DID NOT accept the response from the business.)Please see clarifications to [redacted] statement.1. On 8/22/14, [redacted] contacted our customer service department and requested to cancel his monthly club program and stated that he did not accept the monthly club program and requested that all charges for his club orders be refunded. RESPONSE: I never entered and agreed to enter "monthly club program". The customer service never asked me if I wanted to enter "monthly club program".2. We advised [redacted] that he accepted the monthly club program when he placed his original order and that there was a welcome letter in the trial order that advised he would need to call and cancel the club program if he did not wish to receive any more shipments. RESPONSE: Please provide electronic recording of my monthly club program acceptance and acknowledgement of PRIOR to initial order.3. On 9/3/14, we received one of [redacted] returns in our warehouse for his August order and issued him a refund in the amount of $59.40 making a refund in full for [redacted] August order. All refunds are issued to the original credit card used to place the order. RESPONSE: I was told by the supervisor to mail-in in "separate boxes" the last two months products. The shipping charges almost doubled because of mailing in two separate boxes. I followed the instructions and mailed in two separate boxes at U.S. Postal Services at same day and same time. Delivery confirmation available upon request. As of September 9, 2014 no refunds have been issued yet.4. To date, we have not received any further returns in our warehouse for [redacted] orders. As a courtesy for the inconvenience caused to [redacted] we will allow [redacted] to return any unopened product to our warehouse for a full refund. RESPONSE: I was told by the supervisor not to return all the other ones, although I requested from her to return all. None of the products have been opened. I can return all the products back. Please provide with "Return Authorization Number" and please accept all returns in "one" box, not in multiple. This frustrates consumers for unknown reason because the shipment is going to same address.Final Consumer Response (The consumer indicated he/she DID NOT accept the response from the business.)Return Shipment of 4-months products: Date: 09-16-2014USPS Tracking #:[redacted]Tracking information for the first 2 shipments:Date Shipped: 08-26-2014USPS Tracking #:[redacted]USPS Tracking #:[redacted]Please let me know when the credit has been issued. So far, I received only one credit of $59.40. Upon credit of remainder of products (5-months), I will accept the resolution and close this case.Sincerely,[redacted]Final Business Response Androfen PO Box 9107 - Pueblo, CO 81008Phone: (888) 477-2468 Fax: (719) 948-19709/23/14Revdex.com[redacted]4834 Sparks Blvd, Suite 102Sparks, NV 89436RE: [redacted], Case Number # [redacted], Order# [redacted]Dear [redacted],We are in receipt of the complaint from [redacted]. Here are the details in the investigation:On 9/18/14, we received a return in our warehouse for four of [redacted] monthly shipments. We issued four separate refunds each in the amount of $79.35. In addition we also issued a refund for return per tracking information provided from the customer in the amount of $79.35; refunds will process within 5 to 10 business days back onto the customer's credit card, making a refund in full for all of [redacted] monthly club order shipments. All refunds are issued to the original credit card used to place the order.To date, we have had no further contact with [redacted].We apologize for any inconvenience caused for our customer. We appreciate the opportunity to respond to this matter.Sincerely,[redacted]OwnerAndrofen, LLC
When I signed up for the Product the trial was all I wanted so I can try this product and they sent me a supply after that. When I signed up for the product I wanted only the trial and not a full bottle or on the plan. I called them three times but according to their customer Service all they got was the call to return and the one I just did to them to inquire about the return. I complained to the return policy and was told but the Postal service that the product would be there with couple days before the deadline. which is making me believe the process they had on the return end was either slow or just don't care. When I contacted the person on the phone they stated 5/11/14 was the date to have the product back by and it didn't get processed till 5/16/2014. This seems suspicious since I know I sent it with more then enough time to meet the agreement of the return policy. The reason I wanted to also send it back is because the product just didn't work and is also not worth the money for what little it does. The time sensitive package they sent also was not on time, If I was interested I would have wanted it before the trial was finished. This customer Service did not seem to want to help just made excuses and blamed me for the process in which this is delayed. They stated to me they have the package and they will not refund me but would send the product back to me if I wanted. What would the purpose be of that if it doesn't work for me?Desired SettlementAll I want is the refund of the bottle I sent back the amount I was charged was $59.40 on 3/31/2014. Business Response Androfen PO Box 9107 - Pueblo, CO 81008Phone: (888) 477-2468 Fax: (719) 948-19705/23/14[redacted]RE: [redacted], Case Number # [redacted], Order# [redacted]Dear [redacted],We are in receipt of the complaint from [redacted]. Here are the details in the investigation:On 3/10/14, we received an electronic order from the Androfen website for an order placed by credit card. The order consisted of 1 trial of Androfen with a monthly club program, at the total cost of $9.95.On 3/19/14, [redacted] credit card was charged $9.95 and the order was shipped to his address. On 3/28/14, [redacted] credit card was charged $59.40 for the first monthly club order and the order shipped to his address.On 3/31/14, [redacted] contacted automated system and requested to cancel his monthly club program. Our automated system informed [redacted] that his monthly club order has been canceled. That same day, [redacted]n contacted our customer service department inquiring about the most recent payment and requested to be refunded. We explained the most recent billing was for a shipment for his monthly club program and can request for a return authorization number once he receives his order. On 4/14/14, [redacted]n contacted our customer service department requesting for a return authorization number and return information. We informed [redacted]n we needed to receive his order back at our warehouse by 5/11/14.On 5/16/14, our warehouse posted a return for [redacted] order. No action was taken due to the order arrived past the 30 day money back guarantee.That same day, [redacted]n contacted our customer service department inquiring about his refund status. We informed [redacted]n his order was returned pas the 30 day money back guarantee and would not be refunded. [redacted]n stated the mail carrier returned his order on 5/8/14 and will call back with tracking information.To date, we have had no further contact with [redacted]n.As a courtesy, we issued a refund in the amount of $59.40, making a refund in full for [redacted] monthly club order. All refunds are issued to the original credit card used to place the order.We apologize for any inconvenience caused for our customer. We appreciate the opportunity to respond to this matter.Sincerely,[redacted]OwnerAndrofen, LLC
THIS COMPANY A BOTTLE I REPEATED ORDER WITHOUT AUTHORIZATION, THE ACCEPT, BUT THE MONTH PASSED DEBITARON MY ACCOUNT A BOTTLE SENT AND ME THE DEVITARONTHERE ARE NO FORMS ONLY DEBITS FROM MY CREDIT ACCOUNTDesired SettlementNOT DESIRE THAT THEY DEBITING MY ACCOUNT MORE MONEY AND DO NOT WANT MORE SERVICESBusiness Response AndrofenPO Box 9107 - Pueblo, CO 81008Phone: (888) 477-2468 Fax: (719) 948-19703/5/15[redacted]RE: [redacted], Case Number # [redacted], Order# [redacted]Dear Ms. Schiller,We are in receipt of the complaint from [redacted]. Here are the details in the investigation:On 2/28/14, we received an electronic order from the Androfen website for an order placed by credit card. The order consisted of 1 trial of Androfen with a monthly club program, at the total cost of $9.95.On 3/2/14, Mr. [redacted]'s credit card was charged $9.95 and the order was shipped to his addressFrom 3/14/14 to 2/17/15, Mr. [redacted]'s credit card was charged $54.40 each month for the monthly club order and the orders were shipped to his address. To date, we have had no contact with Mr. [redacted] since he placed his initial trial order through the Androfen website.On 3/5/15, Mr. [redacted]'s monthly club program has been canceled and as a courtesy we issued a refund in the amount of $59.94, making a refund in full for Mr. [redacted]'s most recent club order. All refunds are issued to the original credit card used to place the order. We apologize for any inconvenience caused for our customer. We appreciate the opportunity to respond to this matter.Sincerely,[redacted]OwnerAndrofen, LLC