Android Genius

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the after being threatened by this person I refuse to face them I will mail them the faulty product but won’t set foot in that office Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below It has been three days and I've yet to hear back from the business as promisedI don't think it should take that long to simply call or email me back about the status of my phone like they said they would Regards, [redacted]

Hi there [redacted] good afternoon,Looks like we sent you a text message and from your response on the Revdex.com today I would imagine you did not receive it.My apologies again, I didn't have a chance to call so I sent a text, now I will do email.Attached is a picture of the text I sent you here is the message:Hi there [redacted] , [redacted] here with Android Genius, I want to get your phone back to you ASAP, I think it's fixed with a new sim reader but we need the charger to test it out, it's a high-output charger unique to the Pixel XL, could you drop it off at your earliest convenience please? Then we can test the phone and get back to you promptly.Sincerely, [redacted] ***Android Genius [redacted]

Hi [redacted] thanks for your review, we are always happy to help however we can, ability to diagnose over the phone is very limited, we suggest coming into the shop for better helpLook forward to helping you outThank you and have a nice day!

Thank you for contactingWe are happy to do whatever we can to help, customer satisfaction is of the utmost importancewe offer discount when combining multiple services I would think that is why the small increase when returning at later timeWe agree customer service and honest service is the
foundation of every successful business, as we started nearly years ago (Est2010)Come on in and we'll take good care of you!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below. It has been three days and I've yet to hear back from the business as promisedI don't think it should take that long to simply call or email me back about the status of my phone like they said they would
Regards,
*** ***

STAY AWAY FROM THIS PLACE! I came here to get my broken iPhone screen fixedI got a quote for $which made me super happydays later I reached for my phone in my purse and it came out almost in two piecesThe screen came totally offI've never seen such thing so I immediately went back to the repair shopThe owner Brandon was arguing with me for the first minutes how all this is my fault and what could I have possibly done so that the screen came completely offHe just wouldn't admit that the work he did was poorI had to head back to work so I left my phone there to get if fixed againHe said they only give warranty on labor not the parts which I think is hilarious because obviously this is just a really bad jobAnyways, few hours later I came to pick up my phoneThey charged me $this time because I bought an extra tempered glass to protect the new screenI was not very happy but what could I doNow the best part - it's days later and the screen is coming off again in cornersI emailed them right away and he told me to stop by any day after 10amI was standing in front of the shop today from 10am till 10.15am - the OPEN sign was on but the door was still locked and they wouldn't answer the phoneGood job guys, I really wonder how you stay in business doing such an awful job and argue with your customersSo far I spent $for nothingAgain, stay away from these peopleThey will just rip you off and you will end up going somewhere else to get your device fixedSave your money, time and energy

Revdex.com:
I have reviewed the response...

made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the after being threatened by this person I refuse to face them  I will mail them the faulty product but won’t set foot in that office
Regards,
[redacted]

Revdex.com:
I have reviewed...

the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
 It has been three days and I've yet to hear back from the business as promised. I don't think it should take that long to simply call or email me back about the status of my phone like they said they would.
Regards,
[redacted]

Hi there [redacted] good afternoon,Looks like we sent you a text message and from your response on the Revdex.com today I would imagine you did not receive it.My apologies again, I didn't have a chance to call so I sent a text, now I will do email.Attached is a picture of the text I sent you here is the message:Hi there [redacted], [redacted] here with Android Genius, I want to get your phone back to you ASAP, I think it's fixed with a new sim reader but we need the charger to test it out, it's a high-output charger unique to the Pixel XL, could you drop it off at your earliest convenience please? Then we can test the phone and get back to you promptly.Sincerely,[redacted]Android Genius[redacted]
[redacted]

Hi [redacted] thanks for your review, we are always happy to help however we can, ability to diagnose over the phone is very limited, we suggest coming into the shop for better help. Look forward to helping you out. Thank you and have a nice day!

Hi [redacted],As requested responses for the closed complaints so they can be reopened, thank you!Response: [redacted], I'm happy to apologize for any inconvenience Android Genius may have caused. We went to extended lengths getting you a phone back with operated properly after a mistake occurred while...

doing the best we could to make you a happy customer. I hope you can understand. Again I would like to apologize for any inconvenience we have caused. Refund is not available. Thank you Dayna and I look forward to a mutual understanding.Sincerely,
[redacted]

Hi there thank you for your message. We specifically suggested diagnosis to confirm the problem which you declined. Diagnostic was not incorrect, simply wasn't performed at the customers request. Always happy to help however we can. Have a great day!

Thank you for your message. I apologize about any poor communication you may have experienced. I'm happy to do what I can to take good care of you. Let me check and see the status of your device tomorrow then I will contact you via the listed daytime & evening phone number. Dearly sorry about...

any inconvenience, customer satisfaction is of the utmost importance. Thank you and have a great day!

Review: Android Genius provide services to [redacted] phones to include screen repair. I brought 2 phones and asked to repair the screen.. When I came to collect the phones I noticed that one of the phones was not working.. The tech told me that he provided the service I asked for and although the phone didn't work they did replace the screen.. claiming that the battery is the issue and said it would be $30 to replace the battery.. I took a few days to think about it and when I came back the price went up to $50.. at this point I asked for my phone back with the old screen.. the tech then informed me that I will be charged $15 for the testing and it will be deducted from the refund.. I was very unhappy at this point but didn't really want to carry on the conversation and demanded my money back with or without the $15.. The owner of the store wouldn't agree to refund until I share with him again my dissatisfaction.. I asked for my money back several times and when it was clear that they would do it I had to leave.. Customer service and honest service is the foundation of every successful business.. I chose where to take my business and I am fully aware of that but no business has the right to take money from me for no service or refuse a refundDesired Settlement: Refund of the money AG owes me

Review: I took my cell phone in for a simply unlock procedure with was to have taken 30 minutes. After many delays unkempt promises, 3 weeks later, my phone was still at this shop and it was a complete total loss including loss of all data and irreplaceable family photos. [redacted] (owner) connected it to his computer and corrupted all the software. instead of buying me a new device, he fraudulently attempted to replaced the device on the warranty without my permission and then asked me for my personal account number and social security number. I tried to resolve it and find another solution. He was unwilling and we needed a phone so I eventually allowed the warranty replacement. I asked him not to touch the device in any way, not to unlock it. He tampered with the new device. He insisted I pick it up from his store and then refused to give me my own device.. He initially offered to to return to device ar no charge for our trouble and loss. Then he refused and I had to have a Newport Beach Police officer come and help me. I still had to pay $80 simply because we could not go without the phone any longer. My daughter needed it for work. I stopped in the store on several occasions to check on the device or try to pick it up and take it to someone else who could fix it. They refused every time. I was hard for me to go into the store because it smelled of marijuana. Brandon and his staff appeared to be intoxicated.Desired Settlement: Based on everything I saw the many times I was in the store and since, reading similar yelp reviews of highly dissatisfied customers, I suspect they are not conducting business in an ethical manner. I would like to see their business practices be reviewed. I would hope they cannot continue to take advantage and hurt people the way they have my family. Besides a refund, I would like an apology and I'd like for him to compensate my family for the loss of valuable photos.