When Mr. [redacted] first arrived at shop near closing time; he was told his vehicle would have to be outside that evening. R.B.T. informed him that we take no responsibility for loss and/or damaged. Mr. P. Stated "no problem". It is also posted in our office area as required by State of Ca. He was...
also informed of no warranty from R.B.T. on customer supplied parts, which he agreed to at that time. No flywheel was provided to shop, he needed to be machined but it also had ring gear issues so it was agreed on a replacement new flywheel for $75.00 +tax. After his grandfather called to pay bill Mr. P picked up vehicle immediately accusing us of stealing his stereo equip. which was a complete lie! He got upset, yelled and got in vehicle left burning tires in at least 2 or more gears. This was witnessed by my crew and the manager and crew of Auto Lube across the parking lot. He returned to the shop approx.. 1 1/2 hrs. later screaming and yelling obscenities' at myself and crew. Threating us with bodily harm. I asked him what was going on with the vehicle. He stated "it doesn't f----- work"! I offered to send a tow truck to pick it up and return it to us to find out what was going on. I asked him for the address, he turned and walked out slamming the door. This vehicle had been road tested and rebled the cluth hydraulic system and then road tested once more. If there were any problems evident, it would never have been released to the customer. But then again it was driven in a normal fashion not driven like a maniac. I called his grandfather to alert him of the situation because he had paid for it. I told him I would send a tow truck and do what it would take to correct any oversight or problem on our part.
When Mr. [redacted] first arrived at shop near closing time; he was told his vehicle would have to be outside that evening. R.B.T. informed him that we take no responsibility for loss and/or damaged. Mr. P. Stated "no problem". It is also posted in our office area as required by State of Ca. He was...
also informed of no warranty from R.B.T. on customer supplied parts, which he agreed to at that time. No flywheel was provided to shop, he needed to be machined but it also had ring gear issues so it was agreed on a replacement new flywheel for $75.00 +tax. After his grandfather called to pay bill Mr. P picked up vehicle immediately accusing us of stealing his stereo equip. which was a complete lie! He got upset, yelled and got in vehicle left burning tires in at least 2 or more gears. This was witnessed by my crew and the manager and crew of Auto Lube across the parking lot. He returned to the shop approx.. 1 1/2 hrs. later screaming and yelling obscenities' at myself and crew. Threating us with bodily harm. I asked him what was going on with the vehicle. He stated "it doesn't f----- work"! I offered to send a tow truck to pick it up and return it to us to find out what was going on. I asked him for the address, he turned and walked out slamming the door. This vehicle had been road tested and rebled the cluth hydraulic system and then road tested once more. If there were any problems evident, it would never have been released to the customer. But then again it was driven in a normal fashion not driven like a maniac. I called his grandfather to alert him of the situation because he had paid for it. I told him I would send a tow truck and do what it would take to correct any oversight or problem on our part.