Andy's Auto Care

Initial Business Response / [redacted] (1000, 7, 2016/03/08) */

Complaint:
I am rejecting this response because:
I advised them it was the battery or alternator by phone and the tow truck driver put the note I wrote explaining that when he dropped it off
It was towed there because it was free and I wouldn't have to find a ride back homeMy vehicle was jumped started timesI was told the put the starter on and then they charged the batteryI'm not a mechanic but a good battery doesn't need to be chargedI believe the vehicle would have started if a new battery was installed first I had the same issues when I picked the vehicle up but it was 10minutes to close that Friday and when I came back and called that day they were closedI brought it back their next business dayI didn't need a new starter
Sincerely,
*** ***

Sent from Mail for Windows 10On 3/16/18, *** *** had her car towed into our shop for a no start condition, she stated that the car didn't start and it had been jumped started many times. We charged and checked the battery, it tested good after charging it. The charging system was
working properly, and after several starts, we found the starter to be intermittent failing at times, when it did fail we retested current at starter and it was ok thus indicating the starter was at fault. We replaced the starter and then it was fine. *** *** returned on 3/19/and said that the battery saver light was on. We retested the battery and found that it didn't pass the load test. She was told battery failed test and needed replacement. The battery is an AGM type battery. We offered to replace the battery at our cost of $($for battery plus $tax=$171.90). The vehicle is four years old and has 87,miles on it. Starters and batteries do fail over time

Initial Business Response /* (1000, 7, 2016/03/08) */