Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me The plant in question was sent and I consider this complaint resolved I was going on the phone call I had with business owner the Friday before when I sent the complaint on MondayI Thought the Revdex.com would moderate before it posted complaint and was going on conversation I had with business owner when package arrivedI Didn't know business had changed their mind and rectified situation until Monday eveningWas browsing the site for a while but didn't order until I could be there to receive package so mistake was on web page for weeks I still feel that the business was rude in handling this thoughI got an angry phone call and was yelled at by business over report to Revdex.com Regards, [redacted]
Dear Representative – Thank you for the notification that you received a formal complaint from a customer I’ve attached the correspondence we had with the customer Per our correspondence, we honored the customer’s demand for the plant she saw pictured in the special It was sent to her free of charge, including shipping the same day she filed this complaint We shipped the orchid the following business day after she initially contacted us with her complaint The special “The Mounted Terrarium Trio” does not state it is orchids nor does it describe orchids, it describes mounted plants for the terrarium Unfortunately, we had a technical issue that included a picture of an orchid that was NOT included in the specially discounted package Had we known about the error, we would have corrected it immediately None of the other customers that purchased that very popular special ever raised a question re: the extra orchid photo – as it was very clear that it was a printing error Again, had we been aware – we would have had it removed We are known for our excellent customer service and feel this customer did not give us a fair opportunity to “make good” on an honest mistake In addition to the correspondence from the dissatisfied customer I’ve included separate letters received the same week from customers who were very happy
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me The plant in question was sent and I consider this complaint resolved I was going on the phone call I had with business owner the Friday before when I sent the complaint on MondayI Thought the Revdex.com would moderate before it posted complaint and was going on conversation I had with business owner when package arrivedI Didn't know business had changed their mind and rectified situation until Monday eveningWas browsing the site for a while but didn't order until I could be there to receive package so mistake was on web page for weeks I still feel that the business was rude in handling this thoughI got an angry phone call and was yelled at by business over report to Revdex.com Regards, [redacted]
Dear Representative – Thank you for the notification that you received a formal complaint from a customer I’ve attached the correspondence we had with the customer Per our correspondence, we honored the customer’s demand for the plant she saw pictured in the special It was sent to her free of charge, including shipping the same day she filed this complaint We shipped the orchid the following business day after she initially contacted us with her complaint The special “The Mounted Terrarium Trio” does not state it is orchids nor does it describe orchids, it describes mounted plants for the terrarium Unfortunately, we had a technical issue that included a picture of an orchid that was NOT included in the specially discounted package Had we known about the error, we would have corrected it immediately None of the other customers that purchased that very popular special ever raised a question re: the extra orchid photo – as it was very clear that it was a printing error Again, had we been aware – we would have had it removed We are known for our excellent customer service and feel this customer did not give us a fair opportunity to “make good” on an honest mistake In addition to the correspondence from the dissatisfied customer I’ve included separate letters received the same week from customers who were very happy