Andy's Tire & Auto Service

Initial Business Response / [redacted] (1000, 5, 2016/01/29) */ Andy's Tire and Auto Center [redacted] Drive Alton, IL XXXXX XXX-XXX-XXXX 01/29/ Revdex.com Serving Eastern Missouri and Southern Illinois NBroadway, Ste Saint Louis, MO XXXXX RE: [redacted] L [redacted] / [redacted] Case# XXXXXXX This letter is in response to a complaint filed by [redacted] L***The coupon in question is a coupon for a competing store and the coupon is for $off brakes, this coupon does not include resurfacing the rotorsAndy's Tire and Auto Centers company policy is to do the brake job the correct way by replacing the brake pads and resurfacing the rotors or by replacing the rotors in order to complete a safe repairThe customer was presented with our coupon which reflects the sale price of our brake job to include resurfacing the rotorsMr [redacted] approved the repair and the pricing after the free brake inspection and before the job was completedTherefore we feel we did not mislead the customer with our price We feel that we did not mislead this customer in any way and we do accept competitors coupons as long as it is identical to the repair we are performing Sincerely, [redacted] General Manager Andy's Tire and Auto Center XXX-XXX-XXXX

Initial Business Response /* (1000, 5, 2016/01/29) */
Andy's Tire and Auto Center
*** *** *** Drive
Alton, IL XXXXX
XXX-XXX-XXXX
01/29/
Revdex.com Serving Eastern Missouri and Southern Illinois
NBroadway, Ste
Saint Louis, MO XXXXX
RE: *** L
*** / *** ***
Case# XXXXXXX
This letter is in response to a complaint filed by *** L***The coupon in question is a coupon for a competing store and the coupon is for $off brakes, this coupon does not include resurfacing the rotorsAndy's Tire and Auto Centers company policy is to do the brake job the correct way by replacing the brake pads and resurfacing the rotors or by replacing the rotors in order to complete a safe repairThe customer was presented with our coupon which reflects the sale price of our brake job to include resurfacing the rotorsMr*** approved the repair and the pricing after the free brake inspection and before the job was completedTherefore we feel we did not mislead the customer with our price
We feel that we did not mislead this customer in any way and we do accept competitors coupons as long as it is identical to the repair we are performing
Sincerely,
*** ***
General Manager
Andy's Tire and Auto Center
XXX-XXX-XXXX