We have consulted with the Smart Start Company and talked directly with [redacted], He has not heard anything about this issue until we notified him. Mr. [redacted] you will be contacted by Smart Start Rep. Mr [redacted] said he will take care of this matter as soon as possible. If you have any other concerns please give us a call directly. Again Andy's Express Service is a subcontractor for Smart Start Interlock and any concerns need to be directed to them. Thank you again.
Complaint: [redacted]
I am rejecting this response because: the dash is not brittle the crack is right by a screw witch was obviously not removed because that whole panel is held on by screws not clips. If all screws were removed the panel would have came off easily. I have attached pictures to prove this point also this part of my dash is under my steering column and therefore not exposed to direct sunlight wich is what causes the plastic to become brittle. Also I have spoken to smart start and they said the shop should be held responsible. The shop should step up and admit there mistake and fix the damaged property. Thank you.
Regards,
[redacted]
From: [redacted] Sent: Tuesday, April 07, 2015 2:53 PMTo: infoSubject: Re: Revdex.com - You have a New Message from Revdex.com Regarding Complaint #[redacted] This issue was resolved by Smart Start Company so please make that a note that this matter was resolved. Thank you [redacted] [redacted] [redacted] [redacted]
Our shop subcontracts for Smart Start Interlock Company and we install Ignition interlock systems for them. The vehicle in question is a 97 Chevy 1500 pickup and in order to install interlock system in this vehicle required to remove underneath the dash. In the process of the removal with years...
of brittle wear and tear the dash underneath cracked. We informed Mr. [redacted] that to contact [redacted] of Smart Start of his problem and that they would take care of it for him. The number was given to him to contact the company which is ###-###-####. This matter has nothing to do with Andy's Express Service and that the Company Smart Start will take care of this matter. If you have any questions please contact [redacted] at [redacted] he is already aware of this situation and is looking forward to be contacted by Mr. [redacted] of this matter. Thank you.
We have consulted with the Smart Start Company and talked directly with [redacted], He has not heard anything about this issue until we notified him. Mr. [redacted] you will be contacted by Smart Start Rep. Mr [redacted] said he will take care of this matter as soon as possible. If you have any other concerns please give us a call directly. Again Andy's Express Service is a subcontractor for Smart Start Interlock and any concerns need to be directed to them. Thank you again.
Complaint: [redacted]
I am rejecting this response because: the dash is not brittle the crack is right by a screw witch was obviously not removed because that whole panel is held on by screws not clips. If all screws were removed the panel would have came off easily. I have attached pictures to prove this point also this part of my dash is under my steering column and therefore not exposed to direct sunlight wich is what causes the plastic to become brittle. Also I have spoken to smart start and they said the shop should be held responsible. The shop should step up and admit there mistake and fix the damaged property. Thank you.
Regards,
[redacted]
From: [redacted] Sent: Tuesday, April 07, 2015 2:53 PMTo: infoSubject: Re: Revdex.com - You have a New Message from Revdex.com Regarding Complaint #[redacted] This issue was resolved by Smart Start Company so please make that a note that this matter was resolved. Thank you [redacted] [redacted] [redacted] [redacted]
Our shop subcontracts for Smart Start Interlock Company and we install Ignition interlock systems for them. The vehicle in question is a 97 Chevy 1500 pickup and in order to install interlock system in this vehicle required to remove underneath the dash. In the process of the removal with years...
of brittle wear and tear the dash underneath cracked. We informed Mr. [redacted] that to contact [redacted] of Smart Start of his problem and that they would take care of it for him. The number was given to him to contact the company which is ###-###-####. This matter has nothing to do with Andy's Express Service and that the Company Smart Start will take care of this matter. If you have any questions please contact [redacted] at [redacted] he is already aware of this situation and is looking forward to be contacted by Mr. [redacted] of this matter. Thank you.