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Andy's Handyman Service

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Andy's Handyman Service Reviews (1)

Review: I engaged this individual/business to install bathroom tile in 2 small bathrooms in my Townhouse in [redacted]. They were initially improperly installed, allegedly by an employee of the business owner. He agreed that the job was poorly done and returned to re- install and correct the problem. The final product is nothing that anyone would choose to settle for. Tiles do not meet at even corners, do not sit flat on the flooring services and grout is uneven in color and coming loose in several areas of both bathrooms. Some ares are so raised and uneven that you could cut the sole of your feet at raised corners. I have tried to contact the owner by phone, voicemail, text and e-mail to no avail.Desired Settlement: DesiredSettlementID: Other (requires explanation)

I paid $1200 for the installation. Now, because of his incompetence, I need to have the tiles ripped out, purchase new replacement tiles and have the floors re-tiled. I suggested that I get an estimate for this and that he should cover the entire cost. I would estimate at this point that it will cost about $1800 for all of this. Should the [redacted] Revdex.com not be able to mediate a reasonable settlement, I am quite prepared to proceed to small claims court. I would appreciate your help in this matter.

Business

Response:

I agreed the tiles where were not right to begin with went back reset tiles and regrouted them using grout provided by owner when I left homeowner was happy with work that was completed a week later called and emailed me things had changed and was no longer happy with work asked the homeowner how he would like to settle this and he responded that he did not want me to come back to try to fix issues and would be filing a complaint with the Revdex.com and if that did not work file a small claims case I told him I did not want this to go that far asked what would be a reasonable settlement he said for me to pay for someone else to redo work

Consumer

Response:

Contrary to what [redacted]'s has claimed, I was never satisfied with his work, especially after he returned to correct the problems and nothing was done to improve the workmanship. I had indicated to him that my partner [redacted] was returning to [redacted] over the weekend and that I would show her the work and call him back. She was understandably upset and I immediately called [redacted], leaving a voicemail for him to return my call. He did not call back and did not respond to subsequent calls, voicemails, texts and e-mails. He did eventually respond to an e-mail in which I stated that I would need to pursue legal/court options if we could not reach an agreement. He stated that he wished to avoid this and asked what I wished to do about the problem. I stated that I wanted my $1200 for the job refunded as well as money for the tiles to be removed and replaced with new tiles. I never heard from him again. My intention now will be to report the business to Consumer Protection and file a Case in Small Claims Court if mediation fails. I am very concerned about the probability of others, especially Senior Citizens on a fixed income like I am, becoming a victim of his incompetence.

P.S [redacted] had a new worker of his install the tiles. He stated when he came back the first time that he started him off on the job and left to go somewhere else. He was surprised to see what a poor job was done and apologized. He did return as he said he would, but did not correct any of the original issues(loose grouting, uneven surfaces, misaligned tiles). Also, the sink has been leaking since being re-installed by him and the toilet is scratched.

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Description: Handyman Services, Carpenters, Floors - Laminate, Gutter Cleaning, Home Improvements, Patio & Deck Builders

Address: 59 Cow Hill Rd, Clinton, Connecticut, United States, 06413-1344

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