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Andy's Tire & Auto Service

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Andy's Tire & Auto Service Reviews (1)

Initial Business Response /* (1000, 5, 2016/01/29) */
Andy's Tire and Auto Center
[redacted] Drive
Alton, IL XXXXX
XXX-XXX-XXXX
01/29/2016
Revdex.com Serving Eastern Missouri and Southern Illinois
211 N. Broadway, Ste. 2060
Saint Louis, MO XXXXX
RE: [redacted] L....

[redacted] / [redacted]
Case# XXXXXXX

This letter is in response to a complaint filed by [redacted] L. [redacted]. The coupon in question is a coupon for a competing store and the coupon is for $50.00 off brakes, this coupon does not include resurfacing the rotors. Andy's Tire and Auto Centers company policy is to do the brake job the correct way by replacing the brake pads and resurfacing the rotors or by replacing the rotors in order to complete a safe repair. The customer was presented with our coupon which reflects the sale price of our brake job to include resurfacing the rotors. Mr. [redacted] approved the repair and the pricing after the free brake inspection and before the job was completed. Therefore we feel we did not mislead the customer with our price.
We feel that we did not mislead this customer in any way and we do accept competitors coupons as long as it is identical to the repair we are performing.
Sincerely,
[redacted]
General Manager
Andy's Tire and Auto Center
XXX-XXX-XXXX

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Address: 260 E. Center Drive, Alton, Illinois, United States, 62002

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