Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
At this point I do not believe that the business is willing to accept any wrong doing. I never at any point accepted his explanation. rather the owner had said to give him additional time to work on the issue and when I still didn't hear from him I phoned him. This time he was extremely rude and hung up on me, at which time I called him back and advise I would be reporting him to the Revdex.com. He obviously is not willing to come to a resolution so I will now consider taking legal action against him
Regards,
[redacted]
Regarding complaint ID [redacted]. Customer Ms. [redacted] didn't provide any new information. However, from our side, we insist that we have nothing to do with the problem this TV has. Customers bring television sets in which they believe contain certain problems, but in the shop we see different problems of which customers are not aware off. In reality, we see it quite often, and this is definitely one of those cases. We suspect the problem happened with this TV when Ms. [redacted] tried to disconnect her TV from the cable box or other devices connected to it. It's called static electricity. There's a high chance that this problem was inflicted to the TV while Ms. [redacted] carried it to her car, the way it was positioned in the car, and the way she removed it from the car and carried to the shop. We realize that for the customer that it's very hard to admit, but nevertheless the TV was brought into [redacted]'s TV in a non-working condition. The customer is under the impression that the TV has a broken connector but in actuality it has a different problem related to the LCD panel. When we invited Ms. [redacted] into the shop to talk and we were polite, considerable, and respectful, and Ms [redacted] was upset but understanding of what was happening. Overnight Ms [redacted] changed her position and wrote complaints everywhere she could possibly write. We disagree with the tone of this complaint, we didn't do anything wrong with this TV, and we have nothing to do with the condition this TV was brought in.-[redacted]'s TV Sales & Service
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[see attachment]
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
At this point I do not believe that the business is willing to accept any wrong doing. I never at any point accepted his explanation. rather the owner had said to give him additional time to work on the issue and when I still didn't hear from him I phoned him. This time he was extremely rude and hung up on me, at which time I called him back and advise I would be reporting him to the Revdex.com. He obviously is not willing to come to a resolution so I will now consider taking legal action against him
Regards,
[redacted]
Regarding complaint ID [redacted]. Customer Ms. [redacted] didn't provide any new information. However, from our side, we insist that we have nothing to do with the problem this TV has. Customers bring television sets in which they believe contain certain problems, but in the shop we see different problems of which customers are not aware off. In reality, we see it quite often, and this is definitely one of those cases. We suspect the problem happened with this TV when Ms. [redacted] tried to disconnect her TV from the cable box or other devices connected to it. It's called static electricity. There's a high chance that this problem was inflicted to the TV while Ms. [redacted] carried it to her car, the way it was positioned in the car, and the way she removed it from the car and carried to the shop. We realize that for the customer that it's very hard to admit, but nevertheless the TV was brought into [redacted]'s TV in a non-working condition. The customer is under the impression that the TV has a broken connector but in actuality it has a different problem related to the LCD panel. When we invited Ms. [redacted] into the shop to talk and we were polite, considerable, and respectful, and Ms [redacted] was upset but understanding of what was happening. Overnight Ms [redacted] changed her position and wrote complaints everywhere she could possibly write. We disagree with the tone of this complaint, we didn't do anything wrong with this TV, and we have nothing to do with the condition this TV was brought in.-[redacted]'s TV Sales & Service
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[see attachment]
Regards,
[redacted]