BBB spoke to Aaron at business and the following was relayed: The consumer called because her vehicle had overheated in a parking lot. The anti-freeze issue had to be addressed first regardless of any starting issue she mentioned. The problem she reported of the vehicle intermittently not starting did not occur here so I attempted to assist the consumer at no cost to her. Someone else attempted to put a battery in for her and they stripped the battery terminals. I tightened them for her to help her out but had nothing to do with the battery she had put in. There is nothing to refund, she was not charged by me for anything regarding the battery.
BBB spoke to Aaron at business and the following was relayed: The consumer called because her vehicle had overheated in a parking lot. The anti-freeze issue had to be addressed first regardless of any starting issue she mentioned. The problem she reported of the vehicle intermittently not starting did not occur here so I attempted to assist the consumer at no cost to her. Someone else attempted to put a battery in for her and they stripped the battery terminals. I tightened them for her to help her out but had nothing to do with the battery she had put in. There is nothing to refund, she was not charged by me for anything regarding the battery.