Anfesa's Reviews (%countItem)
Anfesa's Rating
Address: 205 New Fidelity Ct, Garner, North Carolina, United States, 27529-2899
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+1 (919) 733-0012 |
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Anfesa's made my wives ring poorly and refuses to give us a refund for their mistakes because it's outside of their 30-day return window.
We were recommended to Anfesa's through a reputable contact, and went there to have my wife's wedding ring made. We used hierloom diamonds and had the setting created to match both her engagement ring, and the size of the diamonds.
Roughly a year ago, one of the diamonds had fallen out - lost forever. Luckily, we had a replacement. When we went in to replace it with another, the explanation we received was that diamonds just fall out sometimes, and it's part of having a ring. This seemed a little weird, but we paid to have the ring cleaned and the diamond replaced and reset, adjustments made to the ring to ensure it didn't happen again, and chalked it up to bad luck.
A few months ago, we lost another diamond. Two years, two missing diamonds. Luckily this time we found this one, and were able to take it to a different jeweler to try and replace. The sad reality of the shoddy craftsmanship was revealed when the new jeweler, who specializes in restoring historic and antique rings, said that the setting would never firmly hold on to the diamonds, and they were all susceptible to falling out. Their suggestion was to get a new ring and new setting entirely. When we asked if insurance would cover the replacement costs, they said most likely no, as it would be deemed a manufacturers defect.
When we took this information to Anfesa's, they first told my wife that we signed off on the designs, and therefore were somehow responsible for the way the ring was built. Last I checked, we entrusted the people who should know what they were doing to build a ring. How are we responsible for their recommendation? The end result, they weren't going to do anything, and we were on the hook for the original cost, and the cost of the new ring.
I went in to try and be the calmer head in the situation, explained the situation to the manager on duty, ***, and was told she would work the situation out with Anfesa and get back to me in a week. A week went by and I didn't hear anything. The following week, it took three voice mails, and a call from an unrecognized number to actually get *** on the phone. My expectations were low already, but suspicions were confirmed: "We can't take a return because it's outside of our 30-day policy. The only thing we can do for you is repair and fix any defects and do it free of charge." I explained how any reasonable person would view any "fixes" with a level of suspicion, given the previous answers we'd received about the rings. She said that was all they could do, and any refund I was asking for was out of the question.
They have not issued an apology, they are not accountable for their terrible work, and I gave them the opportunity for a partial refund to cover the cost of the ring that we now can't use. This place of business is a sham and should be looked into.
Since we purchased the ring and also had to pay for work to restore the ring within two years of having it, I'd like all services refunded and an apology. There is absolutely no reason why they should be able to dismiss their poor work as our fault, and be able to get away scot free. The ring itself was over $1000, and the diamond we lost is irreplaceable. I gave them the opportunity to make things right by issuing a partial refund. That was denied, so now I'm seeking a full refund from this establishment.
Contact Name and Title: Anfesa *** President
Contact Phone: 919 ***
Contact Email: ***.com
Client had custom ring made 6-2-16, and supplied their stones from a personal diamond bracelet. Client brought ring in October 2017 (1 year,4 mos. later) and a stone was out. The ring had a prong broken and the entire basket where stone was missing was out of line (we have pictures to document). It was obvious the ring had been damaged. Client supplied another stone. We reset the stone, replaced the broken prong and refurbished ring to excellent condition. We only charge the customer $20 to replace the broken prong. September 26, 2018, he came to the store, spoke with ***, informed her they had moved to Maryland over a year ago and he was in town for a wedding, without the ring. This is when he informs us that more stones had fallen out and they had taken the ring to another jeweler and was told the ring was poor craftsmanship. Ms. ask if they could send us the ring and let us inspect. At this time, he said his wife had called prior to his visit, didn't know when or who she spoke with and said we told her we were not responsible for the design. We have no record of this call and we would NEVER tell a client we weren't responsible for a design we created. At this time, he asked if we could just reimburse a couple hundred dollars on the mounting. We informed him we needed to see the ring. October 5th, we told him we would not give him a refund, however, if he would send us the ring, we would repair and return to him at no charge. He said NO and that he didn't trust us. We take great pride in our work; however, we have only seen the ring one time in 2.4 years even after numerous requests that we needed to see the ring. He expects us to give him a refund based on a "said" jewelers' opinion and take his word on the condition of the ring. Why will he not let us see the ring? We designed a custom CAD design ring for him. We involved him every step of the way. He signed June 11, 2016, he approved the wax design. He picked up and signed on June 20, 2016 that the work performed was to his satisfaction. We have all documentation showing that we value our customer and take our work seriously. He even signed that he agreed with our "30 Day Warranty" on all repairs. It's obvious this client wants money. I appreciate this opportunity and would be happy to discuss in every way. This client has gone on social media stating DO NOT buy jewelry from this business. Any assistance with this issue would be greatly appreciated.
The week of July 9, 2018, after already having her wedding ring repaired for a faulty setting, losing an heirloom diamond in the process, another of my wife's diamonds fell out of the ring. For a ring that was "refurbished to excellent condition" this seems a little suspect. That week, my wife went to *** Jewelers in Boston, Massachusetts, where we had moved in January of 2018. When asked if they could repair the ring, since going to or shipping the ring back to Garner wasn't a viable option, the jeweler stated that while they could put the diamond back in, the setting was insufficient to keep the diamonds intact. It was also said that if they simply reinserted the loose diamond, the studio would most likely not release the ring as suitable for wear. The only long-term solution presented was to reset the diamonds entirely in a new ring; one that would actually hold the diamonds firmly. Not wanting to pay for a new ring, we called our ring insurance company, Jewelers Mutual on July 9 and asked what our options were. We were told that because the setting wasn't built to hold the ring, we wouldn't be able to make a claim on it because it would be deemed a manufacturer's defect. On July 11, my wife called Anfesa's to explain the situation and see if the company would be committed to standing by their work, owning their mistake, and refunding us the $1,100 we paid to have a poorly crafted ring made. In signing for the design of the original ring, we entrusted the expertise (soon to find out the lack-there-of) of Anfesa's and her ring designers to make a ring that would stand the test of time, not fail within two years. Much like anyone would do with a carpenter building a house, an engineer designing a bridge, or a mechanic fixing a car, we trusted the professional to make us a ring, and weren't aware that we needed to put amateur ring making skills to the test when approving the design. During the two phone calls with Anfesa's on July 11, my wife was told that there was nothing that could be done, as we were outside of the 30-day return window, a story that has now been echoed three times -- once on July 11, once by *** after my visit in September, and now once more in the responses to my complaint. Fed up and tired of not wearing her wedding ring for fear of losing more diamonds, my wife went to *** in early September, and on their advice, went through with having an entirely new ring crafted. On Sept 21, I went into the store to try and smooth the situation over because surely we weren't being held responsible for a poor design. I spoke with ***, explained the situation, and that I would happily bring the ring back with me when I was returning the weekend of Oct 13 for another wedding. When Ms. asked what outcome I was seeking, I said that I understood there were overhead costs incurred, and that I was merely seeking even just a partial refund, which would make it easily more justifiable to pay for a new ring. She said it seemed reasonable, but she was unauthorized to make that kind of return and she would have to speak to Anfesa herself, who at the time was out of the country. Ms. said to give her until the following Thursday, Sept 27, to talk with Anfesa, and we could hopefully work something out. Never once, in any conversation I had, was I told that there was nothing that could be done with the ring present. Had that been the case, I would have happily obliged, and even willfully volunteered to have the ring brought back the weekend of Oct 13, if the work on the new ring was finished. Sept 27 came and passed, and I chalked it up to Anfesa either not being available after her vacation, or some other business-related matter. I then called on Oct 2 to follow up, since over a week and a half had passed since I was in the store. I left a polite message asking for Ms. to call me back so we could finish the matter. My call was not returned. I called the morning of Oct 3 before business hours, and again that afternoon, leaving another message on Ms. voicemail. My call was not returned. On Oct 5, I called again, and was put on hold. When the associate came back to the phone, she said "Chris, is this the best number to reach you?" I had never told her my name, so it was at that time clear to me there was a caller ID system in place, and Ms. had purposely been screening and/or ignoring my calls. Later on Oct 5, I called again, this time from my desk phone which wasn't recognized in their system and was finally able to get ahold of Ms.. She said flatly that there was nothing that could be done because we were outside of the 30-day return window. There was no apology. There was no attempt to make things right, even when presented with evidence that there was a manufacturer's defect with the ring. I said the only other option I had was to contact the Revdex.com, as they were now scamming me out of $1,100 and failing to uphold their obligation as a jeweler to make a ring that does it's job: holds the stones that are set within the band. Not having anything official from the current jeweler in Boston, I asked for and received a note from their design studio which explained the flaw: "The shank is 14k yellow gold and the prongs are 14k white gold. The shared-prong design is not viable construction and cannot be reasonably worn without compromising the safety of the diamonds. These statements are based solely upon our 25 years of experience in the industry. In approving the designs, again, how were we to know that a setting designed in such a way wouldn't hold the diamonds. You go to a ring maker to make a ring that works, not to make a ring that fails twice within two years of its existence. I had given Ms. and Anfesa's the opportunity to do a partial refund, but after their blatant refusal to accept any wrong doing in this matter, it was my obligation to request a full refund. The jeweler's response is true: I am out for money, but money that is rightfully owed to me based on their lack of professionalism, quality, and the simple ability to do what is right. An obligation which I acted upon by leaving two 1-star reviews on ***, detailing this same account, and warning anyone who planned on getting a ring made there to take their money elsewhere. My brother had his wife's ring made there. My cousin had his wedding reception at the *** Ballroom. My mother recommended the establishment after getting a glowing recommendation from her boss. We had no ill intent to deceive or defraud the store. I only wish, after three attempts, the store would do the same.