Angel Glass, State Farm Reviews (%countItem)
Angel Glass, State Farm Rating
Address: 707 S West St, Piketon, Ohio, United States, 45661-9549
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My father is in a nursing home and needs medicare/medicaid funding. He has to surrender his life insurance policy in order to received his funding. We have been trying now for over 4 months to get Angel Glass with State Farm to close his account and they have been giving us the run around. We had to wait for 2 months for them to send a document that they assured us could NOT be emailed nor could it be collected at another State Farm office. The document was sent back over a month ago and we are still awaiting payment. The last email I received stated there would be follow up last week or beginning of this week and there has been nothing. The medicaid representative encouraged me to file a complaint. This is what she suggested: 11:59 AM (1 hour ago)
to me, Jane, Fran, Deborah, Maryann
You really need to report them to the Revdex.com & The Insurance Commission. This puts your dad in such a horrible position at ***. He does not have a pay source in the facility and him not being Medicaid approved, I could only imagine what his bill at the facility is as well as pharmacy and any copays he may have from doctors and transportation.
*** | Medicaid Done Right/ Representative
Due to the nature of this concern and the privacy I am legally obligated to maintain I am limited to the correspondence that can occur. Mrs. contacted my office in December in regards to her fathers life insurance policy. The status of this policy and the POA that was given did not allow me to make changes nor discuss this policy information with anyone other than the insured. All information communicated was given to the State Farm legal department as soon as it was provided to my agency. Mrs. was given the number to this department as was her attorney. On multiple occasions I tried to explain to the best of my ability that legal changes were not in my jurisdiction and decisions had to be made by the State Farm legal department. I at no time had the ability to make the requested changes nor did I or anyone in my office not fully address any and all concerns which were raised by Mrs.. To complain to Revdex.com is completely unwarranted as I have worked and assisted in all ways that I legally could in order to fulfill the families request. When someone other than the insured issues a request, especially when a POA that was submitted does not state the request as a covered power, the only option that I have is to allow our corporate department to intervene. I wish that the process was simple and that I could do what was necessary in order to accommodate but many legal authority situations are out of my hands. Financial Service policy changes are very delicate in nature and I cannot do anything to jeopardize this. I do know that on multiple occasions we were able to mail documentation to the address on file in ***, any time there were conversations that suggested that mail did not arrive to address on file, we immediately sent another copy. Please let me know what I can do to further rectify this situation as I do not wish to see anyone upset or angry with my agency.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me.
Regards,
***
Revdex.com spoke with consumer on 4-3-2020. She indicated the complaint with the individual agency has been resolved, but that her complaint is against the agency because corporate had indicated to her that there was a need for a form to process her request from the agency. Consumer indicated there was a delay in receiving this information from the agency. She has since received the needed information.