I have reviewed the response offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below It has been quite some time since we originally lodged our original complaint with [redacted] as shown in our original paperwork We are unaware if Corey made arrangements with [redacted] for retain meant of parts in the event of this type of resolution Therefore, the parts issue would be an arrangement that would have to be made on our behalf between the two shops The original work agreement was for aA transmission replacement, bA front drive line replacement, and cA transfer case replacement That was what he outlined the need for $thousand dollars for in parts The front drive line was never replaced, yet the $thousand dollars was "used for new parts on the invoice" and somehow totaled the exact same amount that should have included a new drive line also Something doesn't add up dollar-wise So please line - item for us exactly what your $ proposal is to us to make this right and make us - the injured party whole again? We feel that your garage failed to properly execute your part of the contract to put the truck in full working order based on what you stated you could and would do from the first day you took possession of it After an entire month the work was still not fully completed, you had installed defective parts, and it cost us another $to have another shop fix it and complete the repairs you contracted to do in the first place Making us wait for a refund on a defective replacement unit will not cover the costs - there are labor costs, sales taxes, and more What are you willing to do to make this right Corey? [redacted] and the Revdex.com are both asking us and you to come to an agreement - we are not going away This needs to be made right Regards, [redacted] & [redacted] ***
This message reads a bit backwards Clark's was demanding defective parts that were replaced from us or from [redacted] - the shop that had to perform the repairs required to fix the sub quality repairs that Clark's originally performed with refurbed or used - NOT NEW parts as we were charged for on the invoice we have provided Originally we placed a claim with [redacted] for this issue and were provided a temporary credit while they investigated [redacted] asked Clark's about the issue, and then took their word for the work performed and charged us back the full amount We provided [redacted] all documentation from beginning to end of Clark's claims, the secondary repairs by ***, and we were subsequently offered another temporary credit This happened times We have recieved the third credit / chargeback from [redacted] currently, however as I have stated on the phone and in all the paperwork I have provided, if this is truly a finding in our favor that we were wronged, and had to be made whole again by paying another shop And had lost weeks work due to the truck being down We merely want Corey's shop to sign off on a legal document stating that they will no longer pursue us any further in any way shape or form legally, through [redacted] , or otherwise, and this issue is finished That is what we are desiring to put this to rest Can we get that? It's not as if we got the vehicle repaired for free or did anything underhanded - we have had to pay repair shops to perform the same repair and that is not right
The difference in charges are due to different employees writing the bill1) The Owner & 2) New hire secretary that is unfamiliar with charges to customersLike I stated in my last comment that we are sorry for the inconvenience and a new invoice stating the correct charges and the actual work performed & marked paid
I have reviewed the response offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] & [redacted] We do not regard Corey's response to be an explanation as to the reason for why the Bucket truck was kept by his business for weeks, He claims we did not leave a set of keys in the front bumper as well as a set in the boom - although both sets of keys were in his key lock box when we picked up the truck (bit of a mystery there - more deflecting of the true issues), and I have documentation that I cannot attach here but will be happy to provide of his original statement to [redacted] giving similar excuses but not the exact same excuses for his shop's Inadequacys in regards to this repair COrey did demand a 5k up front parts charge He states here that it would have covered all the repairs agreed upon, however, for some reason his parts costs ended up not covering the front drive line that he knew needed to be replaced also Our receipt has a day warranty on it - Corey NEVER contacted us otherwise regarding anything extending beyond that period Additionally we requested paperwork for who the parts were purchased through for warranty issues - he refused to give us that information We do not live near him & so would not return to his shop nor pay for shipping charges for warranty items to return to his shop Truth be told, the mechanic we went to in [redacted] is working up a statement complete with photos showing that these parts were not "new" as stated on our receipt - they were junkyard transfer case with dirt & paint still on it, and a refurbished transmission case from who knows where? We drove the truck to ***, they looked it over, test drove it and said that the front end was locked up - the transfer case was the wrong one still We fully understand what a "CORE CHARGE" is and do not need a lesson relating it to a soda can The second shop we went to offered to assist Corey in securing the proper parts the first time, and he refused Once we got it to ***, Corey's incompetence was revealed COrey even told us that if he had known what he was getting himself into he never would have touched our truck He doesn't deserve to win this case He didn't know how to properly repair this vehicle, he fudged some parts together finally to get it moving and took us for all he could $$$The man is a sheister We have seen the many other complaints that have been lodged against his shop, he should not be allowed to take advantage of honest hard working people like us this way We could have had our truck towed elsewhere if he had only been honest with us from the start it would have cost us far less in the long run The 5k repair bill is not the only issue - for every week he had the truck in his shop "trying to find the right parts" [redacted] lost a paycheck...we lost out X Please do not let Corey get away with this I will provide more paperwork from the second shop if you desire Thank you
I have reviewed the response offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I respect that this company does not work for freeHowever the invoice that I received via email stated labor service mobilization $75, labor service labor $Now this has changed to $& $Plus I had to part with cash without getting a receipt seems shady to meAs for their request for me to send back their mistaken invoice at my expense is ludicrous, you messed up people not meYou should get the facts straight before you send things out Regards, [redacted]
This complaint has been resolved in a credit card charge backThey received they're refund of $5,on Wednesday Jan, You do still have the products in your possession, you are wanting the old parts from the truck and we cannot provide this to you as the transmission got sent to manufacturer to try and get core credit but was denied because of a cracked case, the transfer case never existed so I cannot provide that eitherWe hope you can get this resolved and we apologize for the inconvenience. Thank You
An F-did come to our shop off of the interstate from a wrecker company stating that the truck had somehow managed to knock itself into wheel drive while driving down the interstate and had disintegrated the transfer caseWe had received a phone call from the towing company that he was taking
the truck to our shop and that the owner was next to him, I had spoke to the owner and he was curious as to when we could look at it and that his contact information was such and suchBy the way there was no key in the bumper the key we found the customer said they had placed in the boom of the truckWe got another phone call a few weeks later stating that we did this and we did that, and that the truck had junk parts put in itYes, we did ask him to pay up front for the parts which was $5,of which $1,was core chargesA core charge is similar to the deThe next day we went out to the truck to see what all damage had been doneUpon looking at the truck the transfer case was missing, the transmission case was cracked and leaking automatic transmission fluid also the front drive shaft was nowhere to be foundWe had called dealerships trying to get parts for the truck non of the dealership could help as stated in their complaint that the truck was a wheel drive converted to wheel driveAfter dealing with this issue for weeks we turned to a different avenue, there are no manufacturers of automotive parts in the area that we are in so we looked to see if we could find a reman unit with a warranty, as we have done in the pastIt took us a couple of tries to get what we needed as by this point we was getting phone calls that the truck needed to be done and that the customer was out of work, and we very well understood the issueWe managed to get a reman transmission & transfer case to put into the truck the only thing we could not find was a front drive shaft, Ford did not carry that part anymore and neither did the local parts storesWe installed the parts on the truck and test drove and all was well. posit you might pay for a can or bottle of sodaIn many states, to promote recycling, you are charged a deposit when you purchase a can of soda and you receive your deposit back when you return the empty canMany automotive parts have a Core Charge, or Core Price, that works the same way as a soda can depositHere’s how the Core Charge works: The part you are purchasing contains a component that is recyclable, The Core Charge deposit is charged at the time of purchase, When the recyclable component from your old part is returned to us, the charge is refunded to youWhen there was no transfer case our shop got charge a core charge, when the transmission had a crack down the case from where the driveshaft had hit it we got charged a core charge because none of the parts we had were recyclableFurther more from my understanding the parts carried a day warranty, which after further investigation by me it was a year for both the transmission and the transfer caseSo I am willing to offer replacement units under warranty with shipping covered by our company but no refund will be given when they still have possession of the parts paid forThey are more than welcome to return the units to us, we will return them to the manufacturer and will take up to days for a refund to their cardWe apologize for any inconvenience for the customer. Thank You,Clark's Performance Diesel
We have been in contact with the manufacturer of the products you have receivedWe can return the broken parts back to them and get a refundWe will pay for the shipping of the parts that are broke, and will take up to days for the return of the money
We have contacted Mrs*** to resolve the issue with the refund but have not got an answer nor a call back we would love to refund the money to herWe don't do business like that and we are sorry that it had happened to her but it did and we are sorryOur communication here at the shop was
backwards on what vehicles had what partsAfter receiving a certified letter from Mrs*** I looked into this problem myself and could not come up with a proper answer to defend our caseSo with that being said we would love to hear from Mrs*** so we can return the money back to her. Thank You,*** ***
I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I respect that this company does not work for free. However the invoice that I received via email stated labor service mobilization $75, labor service labor $125. Now this has changed to $100 & $100. Plus I had to part with cash without getting a receipt seems shady to me. As for their request for me to send back their mistaken invoice at my expense is ludicrous, you messed up people not me. You should get the facts straight before you send things out.
Regards,
[redacted]
I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
[redacted] & [redacted]
We do not regard Corey's response to be an explanation as to the reason for why the Bucket truck was 1. kept by his business for 6 weeks, 2. He claims we did not leave a set of keys in the front bumper as well as a set in the boom - although both sets of keys were in his key lock box when we picked up the truck (bit of a mystery there - more deflecting of the true issues), and 3. I have documentation that I cannot attach here but will be happy to provide of his original statement to [redacted] giving similar excuses but not the exact same excuses for his shop's Inadequacys in regards to this repair. COrey did demand a 5k up front parts charge. He states here that it would have covered all the repairs agreed upon, however, for some reason his parts costs ended up not covering the front drive line that he knew needed to be replaced also. Our receipt has a 30 day warranty on it - Corey NEVER contacted us otherwise regarding anything extending beyond that period. Additionally we requested paperwork for who the parts were purchased through for warranty issues - he refused to give us that information. We do not live near him & so would not return to his shop nor pay for shipping charges for warranty items to return to his shop. Truth be told, the mechanic we went to in [redacted] is working up a statement complete with photos showing that these parts were not "new" as stated on our receipt - they were junkyard transfer case with dirt & paint still on it, and a refurbished transmission case from who knows where? We drove the truck to [redacted], they looked it over, test drove it and said that the front end was locked up - the transfer case was the wrong one still. We fully understand what a "CORE CHARGE" is and do not need a lesson relating it to a soda can. The second shop we went to offered to assist Corey in securing the proper parts the first time, and he refused. Once we got it to [redacted], Corey's incompetence was revealed. COrey even told us that if he had known what he was getting himself into he never would have touched our truck. He doesn't deserve to win this case. He didn't know how to properly repair this vehicle, he fudged some parts together finally to get it moving and took us for all he could $$$. The man is a sheister. We have seen the many other complaints that have been lodged against his shop, he should not be allowed to take advantage of honest hard working people like us this way. We could have had our truck towed elsewhere if he had only been honest with us from the start it would have cost us far less in the long run. The 5k repair bill is not the only issue - for every week he had the truck in his shop "trying to find the right parts" [redacted] lost a paycheck...we lost out X2. Please do not let Corey get away with this. I will provide more paperwork from the second shop if you desire. Thank you
The difference in charges are due to 2 different employees writing the bill. 1) The Owner & 2) New hire secretary that is unfamiliar with charges to customers. Like I stated in my last comment that we are sorry for the inconvenience and a new invoice stating the correct charges and the actual work performed & marked paid.
I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
This gentleman should try to remember what he had told me about who wrote the receipt (his wife) new hire?. He has still not sent me the corrected invoice, has not addressed the "dubious" practice of not giving a receipt at the time that money changed hands.
Regards,
[redacted]
This message reads a bit backwards... Clark's was demanding defective parts that were replaced from us or from [redacted] - the shop that had to perform the repairs required to fix the sub quality repairs that Clark's originally performed with refurbed or used - NOT NEW parts as we were charged for on the invoice we have provided. Originally we placed a claim with [redacted] for this issue and were provided a temporary credit while they investigated. [redacted] asked Clark's about the issue, and then took their word for the work performed and charged us back the full amount. We provided [redacted] all documentation from beginning to end of Clark's claims, the secondary repairs by [redacted], and we were subsequently offered another temporary credit. This happened 3 times. We have recieved the third credit / chargeback from [redacted] currently, however as I have stated on the phone and in all the paperwork I have provided, if this is truly a finding in our favor that we were wronged, and had to be made whole again by paying another shop. And had lost 6 weeks work due to the truck being down... We merely want Corey's shop to sign off on a legal document stating that they will no longer pursue us any further in any way shape or form legally, through [redacted], or otherwise, and this issue is finished. That is what we are desiring to put this to rest. Can we get that? It's not as if we got the vehicle repaired for free or did anything underhanded - we have had to pay 2 repair shops to perform the same repair and that is not right...
We received a phone call from the state police headquarters in [redacted] on 08/10/2015 at 6:38PM, for a motor vehicle needing a spare tire removed and mounted onto the vehicle. Company policy states that our rates for after hours repairs are $100.00 mobile road service fee and $100.00 an hour labor...
with a minimum of 1 hour per road call billed to the customer. Our on call guy made it to the location of the vehicle in a timely manner which was 11 miles from our shop. He had some issues getting the tire lock off due to the rust that accumulates on [redacted] vehicles, with kindness he was not overly excited about working on the vehicle because he was afraid he was going to break something. When we had talked to him on the phone he stated that he was going to have to jump the vehicle because the battery was dead. Needless to say as per Mrs. [redacted]'s statement we did not perform that task, Trooper [redacted] with the VA State Police actually jumped the vehicle. The next morning our employees had not yet come in for their shift and we had already sent out the invoice stating such, until they arrived we did not know that a jump start did not exist on our road call. Our policy states that all work done on the side of the interstate be documented on the invoice for insurance purposes. The next morning 08/11/2015 we had sent an email to Mrs. [redacted] with the invoice attached, 15 minutes following a phone call telling us that it did no reflect where she had paid the bill. In which we told her that our system did not do that and that we had to hand write the bill and either fax or mail it to her. She picked for us to mail it to her. In the meantime we are getting hammered with arguments and threats from her relatives at 9 o'clock at night. To follow a guy calling and telling us how he does business and that his boss does it this way. Our response to him was that we did not work for his boss and that our policies are more likely different than theirs. From here we receive another phone call this time from Mrs. [redacted] stating that the invoice that we had mailed her was different from the one before and that it stated on the invoice that we had jump started the vehicle. Our apologies to Mrs. [redacted] for the lack of communication between our employees and will work profusely to correct the problem. We told her to mail the paper invoice back to us and that we would make a new one for her. We apologize to Mrs. [redacted] for feeling cheated we try to be as fair as possible our policys and time spent on the job regulate how much the bill is. We provide a service to the community 24 hours a day 365 days a year and it is not free.
I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
1. It has been quite some time since we originally lodged our original complaint with [redacted] as shown in our original paperwork. 2. We are unaware if Corey made arrangements with [redacted] for retain meant of parts in the event of this type of resolution. Therefore, the parts issue would be an arrangement that would have to be made on our behalf between the two shops.3. The original work agreement was for a. A transmission replacement, b. A front drive line replacement, and c. A transfer case replacement. That was what he outlined the need for $5 thousand dollars for in parts. The front drive line was never replaced, yet the $5 thousand dollars was "used for new parts on the invoice" and somehow totaled the exact same amount that should have included a new drive line also. Something doesn't add up dollar-wise. 4. So please line - item for us exactly what your $ proposal is to us to make this right and make us - the injured party whole again? We feel that your garage failed to properly execute your part of the contract to put the truck in full working order based on what you stated you could and would do from the first day you took possession of it. After an entire month the work was still not fully completed, you had installed defective parts, and it cost us another $3900.00 to have another shop fix it and complete the repairs you contracted to do in the first place. Making us wait for a refund on a defective replacement unit will not cover the costs - there are labor costs, sales taxes, and more. What are you willing to do to make this right Corey? [redacted] and the Revdex.com are both asking us and you to come to an agreement - we are not going away. This needs to be made right.
Regards,
[redacted] & [redacted]
This charge back has been awarded in our favor once prior by [redacted], and then rescinded by [redacted] in the businesses' favor. The only way we will accept Corey taking responsibility for this and accepting [redacted]'s full backcharge of $5000.00 is if we receive a letter from [redacted] stating that Corey has rescinded and declined any future responsibility for any claims against us and this claim. We would be more than happy to settle this and move on now that the truck has been repaired and put back into it's original working order by another automotive shop. He cannot attempt in any way shape or form to attempt to place any legal claim against us either through [redacted], the Revdex.com, or with any Legal entity / or lawyer in the state of VA or WVA. He must in writing take responsibility for the work that his shop performed on the F450 vehicle that was completed with refurbished parts and then represented as NEW parts both on the invoice and monetarily. He must take responsibility for the fact that one of the main parts was in fact defective and required replacement by another shop which was inspecting the work. He must take responsibility for the fact that he did not complete the work he contracted to do. (not installing a front drive line to return the vehicle to complete 4x4 working order). If indeed we receive these items and he agrees in writing with [redacted] who verifies with us that we will never receive another backcharge from him or any of his shops or entities, we would agree to drop this issue with him. Please advise. [redacted] & [redacted] Jr
I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
[redacted] & [redacted]
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I met with Mr. [redacted] on Wednesday, 6/15/16, and received a refund of $2,027.60. I consider this complaint resolved and appreciate Mr. [redacted] quick response to this matter.
Regards,
[redacted]
I have reviewed the response offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below It has been quite some time since we originally lodged our original complaint with [redacted] as shown in our original paperwork We are unaware if Corey made arrangements with [redacted] for retain meant of parts in the event of this type of resolution Therefore, the parts issue would be an arrangement that would have to be made on our behalf between the two shops The original work agreement was for aA transmission replacement, bA front drive line replacement, and cA transfer case replacement That was what he outlined the need for $thousand dollars for in parts The front drive line was never replaced, yet the $thousand dollars was "used for new parts on the invoice" and somehow totaled the exact same amount that should have included a new drive line also Something doesn't add up dollar-wise So please line - item for us exactly what your $ proposal is to us to make this right and make us - the injured party whole again? We feel that your garage failed to properly execute your part of the contract to put the truck in full working order based on what you stated you could and would do from the first day you took possession of it After an entire month the work was still not fully completed, you had installed defective parts, and it cost us another $to have another shop fix it and complete the repairs you contracted to do in the first place Making us wait for a refund on a defective replacement unit will not cover the costs - there are labor costs, sales taxes, and more What are you willing to do to make this right Corey? [redacted] and the Revdex.com are both asking us and you to come to an agreement - we are not going away This needs to be made right Regards, [redacted] & [redacted] ***
This message reads a bit backwards Clark's was demanding defective parts that were replaced from us or from [redacted] - the shop that had to perform the repairs required to fix the sub quality repairs that Clark's originally performed with refurbed or used - NOT NEW parts as we were charged for on the invoice we have provided Originally we placed a claim with [redacted] for this issue and were provided a temporary credit while they investigated [redacted] asked Clark's about the issue, and then took their word for the work performed and charged us back the full amount We provided [redacted] all documentation from beginning to end of Clark's claims, the secondary repairs by ***, and we were subsequently offered another temporary credit This happened times We have recieved the third credit / chargeback from [redacted] currently, however as I have stated on the phone and in all the paperwork I have provided, if this is truly a finding in our favor that we were wronged, and had to be made whole again by paying another shop And had lost weeks work due to the truck being down We merely want Corey's shop to sign off on a legal document stating that they will no longer pursue us any further in any way shape or form legally, through [redacted] , or otherwise, and this issue is finished That is what we are desiring to put this to rest Can we get that? It's not as if we got the vehicle repaired for free or did anything underhanded - we have had to pay repair shops to perform the same repair and that is not right
The difference in charges are due to different employees writing the bill1) The Owner & 2) New hire secretary that is unfamiliar with charges to customersLike I stated in my last comment that we are sorry for the inconvenience and a new invoice stating the correct charges and the actual work performed & marked paid
I have reviewed the response offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] & [redacted] We do not regard Corey's response to be an explanation as to the reason for why the Bucket truck was kept by his business for weeks, He claims we did not leave a set of keys in the front bumper as well as a set in the boom - although both sets of keys were in his key lock box when we picked up the truck (bit of a mystery there - more deflecting of the true issues), and I have documentation that I cannot attach here but will be happy to provide of his original statement to [redacted] giving similar excuses but not the exact same excuses for his shop's Inadequacys in regards to this repair COrey did demand a 5k up front parts charge He states here that it would have covered all the repairs agreed upon, however, for some reason his parts costs ended up not covering the front drive line that he knew needed to be replaced also Our receipt has a day warranty on it - Corey NEVER contacted us otherwise regarding anything extending beyond that period Additionally we requested paperwork for who the parts were purchased through for warranty issues - he refused to give us that information We do not live near him & so would not return to his shop nor pay for shipping charges for warranty items to return to his shop Truth be told, the mechanic we went to in [redacted] is working up a statement complete with photos showing that these parts were not "new" as stated on our receipt - they were junkyard transfer case with dirt & paint still on it, and a refurbished transmission case from who knows where? We drove the truck to ***, they looked it over, test drove it and said that the front end was locked up - the transfer case was the wrong one still We fully understand what a "CORE CHARGE" is and do not need a lesson relating it to a soda can The second shop we went to offered to assist Corey in securing the proper parts the first time, and he refused Once we got it to ***, Corey's incompetence was revealed COrey even told us that if he had known what he was getting himself into he never would have touched our truck He doesn't deserve to win this case He didn't know how to properly repair this vehicle, he fudged some parts together finally to get it moving and took us for all he could $$$The man is a sheister We have seen the many other complaints that have been lodged against his shop, he should not be allowed to take advantage of honest hard working people like us this way We could have had our truck towed elsewhere if he had only been honest with us from the start it would have cost us far less in the long run The 5k repair bill is not the only issue - for every week he had the truck in his shop "trying to find the right parts" [redacted] lost a paycheck...we lost out X Please do not let Corey get away with this I will provide more paperwork from the second shop if you desire Thank you
I have reviewed the response offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I respect that this company does not work for freeHowever the invoice that I received via email stated labor service mobilization $75, labor service labor $Now this has changed to $& $Plus I had to part with cash without getting a receipt seems shady to meAs for their request for me to send back their mistaken invoice at my expense is ludicrous, you messed up people not meYou should get the facts straight before you send things out Regards, [redacted]
This complaint has been resolved in a credit card charge backThey received they're refund of $5,on Wednesday Jan, You do still have the products in your possession, you are wanting the old parts from the truck and we cannot provide this to you as the transmission got sent to manufacturer to try and get core credit but was denied because of a cracked case, the transfer case never existed so I cannot provide that eitherWe hope you can get this resolved and we apologize for the inconvenience. Thank You
An F-did come to our shop off of the interstate from a wrecker company stating that the truck had somehow managed to knock itself into wheel drive while driving down the interstate and had disintegrated the transfer caseWe had received a phone call from the towing company that he was taking
the truck to our shop and that the owner was next to him, I had spoke to the owner and he was curious as to when we could look at it and that his contact information was such and suchBy the way there was no key in the bumper the key we found the customer said they had placed in the boom of the truckWe got another phone call a few weeks later stating that we did this and we did that, and that the truck had junk parts put in itYes, we did ask him to pay up front for the parts which was $5,of which $1,was core chargesA core charge is similar to the deThe next day we went out to the truck to see what all damage had been doneUpon looking at the truck the transfer case was missing, the transmission case was cracked and leaking automatic transmission fluid also the front drive shaft was nowhere to be foundWe had called dealerships trying to get parts for the truck non of the dealership could help as stated in their complaint that the truck was a wheel drive converted to wheel driveAfter dealing with this issue for weeks we turned to a different avenue, there are no manufacturers of automotive parts in the area that we are in so we looked to see if we could find a reman unit with a warranty, as we have done in the pastIt took us a couple of tries to get what we needed as by this point we was getting phone calls that the truck needed to be done and that the customer was out of work, and we very well understood the issueWe managed to get a reman transmission & transfer case to put into the truck the only thing we could not find was a front drive shaft, Ford did not carry that part anymore and neither did the local parts storesWe installed the parts on the truck and test drove and all was well. posit you might pay for a can or bottle of sodaIn many states, to promote recycling, you are charged a deposit when you purchase a can of soda and you receive your deposit back when you return the empty canMany automotive parts have a Core Charge, or Core Price, that works the same way as a soda can depositHere’s how the Core Charge works: The part you are purchasing contains a component that is recyclable, The Core Charge deposit is charged at the time of purchase, When the recyclable component from your old part is returned to us, the charge is refunded to youWhen there was no transfer case our shop got charge a core charge, when the transmission had a crack down the case from where the driveshaft had hit it we got charged a core charge because none of the parts we had were recyclableFurther more from my understanding the parts carried a day warranty, which after further investigation by me it was a year for both the transmission and the transfer caseSo I am willing to offer replacement units under warranty with shipping covered by our company but no refund will be given when they still have possession of the parts paid forThey are more than welcome to return the units to us, we will return them to the manufacturer and will take up to days for a refund to their cardWe apologize for any inconvenience for the customer. Thank You,Clark's Performance Diesel
We have been in contact with the manufacturer of the products you have receivedWe can return the broken parts back to them and get a refundWe will pay for the shipping of the parts that are broke, and will take up to days for the return of the money
We have contacted Mrs*** to resolve the issue with the refund but have not got an answer nor a call back we would love to refund the money to herWe don't do business like that and we are sorry that it had happened to her but it did and we are sorryOur communication here at the shop was
backwards on what vehicles had what partsAfter receiving a certified letter from Mrs*** I looked into this problem myself and could not come up with a proper answer to defend our caseSo with that being said we would love to hear from Mrs*** so we can return the money back to her. Thank You,*** ***
I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I respect that this company does not work for free. However the invoice that I received via email stated labor service mobilization $75, labor service labor $125. Now this has changed to $100 & $100. Plus I had to part with cash without getting a receipt seems shady to me. As for their request for me to send back their mistaken invoice at my expense is ludicrous, you messed up people not me. You should get the facts straight before you send things out.
Regards,
[redacted]
I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
[redacted] & [redacted]
We do not regard Corey's response to be an explanation as to the reason for why the Bucket truck was 1. kept by his business for 6 weeks, 2. He claims we did not leave a set of keys in the front bumper as well as a set in the boom - although both sets of keys were in his key lock box when we picked up the truck (bit of a mystery there - more deflecting of the true issues), and 3. I have documentation that I cannot attach here but will be happy to provide of his original statement to [redacted] giving similar excuses but not the exact same excuses for his shop's Inadequacys in regards to this repair. COrey did demand a 5k up front parts charge. He states here that it would have covered all the repairs agreed upon, however, for some reason his parts costs ended up not covering the front drive line that he knew needed to be replaced also. Our receipt has a 30 day warranty on it - Corey NEVER contacted us otherwise regarding anything extending beyond that period. Additionally we requested paperwork for who the parts were purchased through for warranty issues - he refused to give us that information. We do not live near him & so would not return to his shop nor pay for shipping charges for warranty items to return to his shop. Truth be told, the mechanic we went to in [redacted] is working up a statement complete with photos showing that these parts were not "new" as stated on our receipt - they were junkyard transfer case with dirt & paint still on it, and a refurbished transmission case from who knows where? We drove the truck to [redacted], they looked it over, test drove it and said that the front end was locked up - the transfer case was the wrong one still. We fully understand what a "CORE CHARGE" is and do not need a lesson relating it to a soda can. The second shop we went to offered to assist Corey in securing the proper parts the first time, and he refused. Once we got it to [redacted], Corey's incompetence was revealed. COrey even told us that if he had known what he was getting himself into he never would have touched our truck. He doesn't deserve to win this case. He didn't know how to properly repair this vehicle, he fudged some parts together finally to get it moving and took us for all he could $$$. The man is a sheister. We have seen the many other complaints that have been lodged against his shop, he should not be allowed to take advantage of honest hard working people like us this way. We could have had our truck towed elsewhere if he had only been honest with us from the start it would have cost us far less in the long run. The 5k repair bill is not the only issue - for every week he had the truck in his shop "trying to find the right parts" [redacted] lost a paycheck...we lost out X2. Please do not let Corey get away with this. I will provide more paperwork from the second shop if you desire. Thank you
The difference in charges are due to 2 different employees writing the bill. 1) The Owner & 2) New hire secretary that is unfamiliar with charges to customers. Like I stated in my last comment that we are sorry for the inconvenience and a new invoice stating the correct charges and the actual work performed & marked paid.
I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
This gentleman should try to remember what he had told me about who wrote the receipt (his wife) new hire?. He has still not sent me the corrected invoice, has not addressed the "dubious" practice of not giving a receipt at the time that money changed hands.
Regards,
[redacted]
This message reads a bit backwards... Clark's was demanding defective parts that were replaced from us or from [redacted] - the shop that had to perform the repairs required to fix the sub quality repairs that Clark's originally performed with refurbed or used - NOT NEW parts as we were charged for on the invoice we have provided. Originally we placed a claim with [redacted] for this issue and were provided a temporary credit while they investigated. [redacted] asked Clark's about the issue, and then took their word for the work performed and charged us back the full amount. We provided [redacted] all documentation from beginning to end of Clark's claims, the secondary repairs by [redacted], and we were subsequently offered another temporary credit. This happened 3 times. We have recieved the third credit / chargeback from [redacted] currently, however as I have stated on the phone and in all the paperwork I have provided, if this is truly a finding in our favor that we were wronged, and had to be made whole again by paying another shop. And had lost 6 weeks work due to the truck being down... We merely want Corey's shop to sign off on a legal document stating that they will no longer pursue us any further in any way shape or form legally, through [redacted], or otherwise, and this issue is finished. That is what we are desiring to put this to rest. Can we get that? It's not as if we got the vehicle repaired for free or did anything underhanded - we have had to pay 2 repair shops to perform the same repair and that is not right...
We received a phone call from the state police headquarters in [redacted] on 08/10/2015 at 6:38PM, for a motor vehicle needing a spare tire removed and mounted onto the vehicle. Company policy states that our rates for after hours repairs are $100.00 mobile road service fee and $100.00 an hour labor...
with a minimum of 1 hour per road call billed to the customer. Our on call guy made it to the location of the vehicle in a timely manner which was 11 miles from our shop. He had some issues getting the tire lock off due to the rust that accumulates on [redacted] vehicles, with kindness he was not overly excited about working on the vehicle because he was afraid he was going to break something. When we had talked to him on the phone he stated that he was going to have to jump the vehicle because the battery was dead. Needless to say as per Mrs. [redacted]'s statement we did not perform that task, Trooper [redacted] with the VA State Police actually jumped the vehicle. The next morning our employees had not yet come in for their shift and we had already sent out the invoice stating such, until they arrived we did not know that a jump start did not exist on our road call. Our policy states that all work done on the side of the interstate be documented on the invoice for insurance purposes. The next morning 08/11/2015 we had sent an email to Mrs. [redacted] with the invoice attached, 15 minutes following a phone call telling us that it did no reflect where she had paid the bill. In which we told her that our system did not do that and that we had to hand write the bill and either fax or mail it to her. She picked for us to mail it to her. In the meantime we are getting hammered with arguments and threats from her relatives at 9 o'clock at night. To follow a guy calling and telling us how he does business and that his boss does it this way. Our response to him was that we did not work for his boss and that our policies are more likely different than theirs. From here we receive another phone call this time from Mrs. [redacted] stating that the invoice that we had mailed her was different from the one before and that it stated on the invoice that we had jump started the vehicle. Our apologies to Mrs. [redacted] for the lack of communication between our employees and will work profusely to correct the problem. We told her to mail the paper invoice back to us and that we would make a new one for her. We apologize to Mrs. [redacted] for feeling cheated we try to be as fair as possible our policys and time spent on the job regulate how much the bill is. We provide a service to the community 24 hours a day 365 days a year and it is not free.
I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
1. It has been quite some time since we originally lodged our original complaint with [redacted] as shown in our original paperwork. 2. We are unaware if Corey made arrangements with [redacted] for retain meant of parts in the event of this type of resolution. Therefore, the parts issue would be an arrangement that would have to be made on our behalf between the two shops.3. The original work agreement was for a. A transmission replacement, b. A front drive line replacement, and c. A transfer case replacement. That was what he outlined the need for $5 thousand dollars for in parts. The front drive line was never replaced, yet the $5 thousand dollars was "used for new parts on the invoice" and somehow totaled the exact same amount that should have included a new drive line also. Something doesn't add up dollar-wise. 4. So please line - item for us exactly what your $ proposal is to us to make this right and make us - the injured party whole again? We feel that your garage failed to properly execute your part of the contract to put the truck in full working order based on what you stated you could and would do from the first day you took possession of it. After an entire month the work was still not fully completed, you had installed defective parts, and it cost us another $3900.00 to have another shop fix it and complete the repairs you contracted to do in the first place. Making us wait for a refund on a defective replacement unit will not cover the costs - there are labor costs, sales taxes, and more. What are you willing to do to make this right Corey? [redacted] and the Revdex.com are both asking us and you to come to an agreement - we are not going away. This needs to be made right.
Regards,
[redacted] & [redacted]
This charge back has been awarded in our favor once prior by [redacted], and then rescinded by [redacted] in the businesses' favor. The only way we will accept Corey taking responsibility for this and accepting [redacted]'s full backcharge of $5000.00 is if we receive a letter from [redacted] stating that Corey has rescinded and declined any future responsibility for any claims against us and this claim. We would be more than happy to settle this and move on now that the truck has been repaired and put back into it's original working order by another automotive shop. He cannot attempt in any way shape or form to attempt to place any legal claim against us either through [redacted], the Revdex.com, or with any Legal entity / or lawyer in the state of VA or WVA. He must in writing take responsibility for the work that his shop performed on the F450 vehicle that was completed with refurbished parts and then represented as NEW parts both on the invoice and monetarily. He must take responsibility for the fact that one of the main parts was in fact defective and required replacement by another shop which was inspecting the work. He must take responsibility for the fact that he did not complete the work he contracted to do. (not installing a front drive line to return the vehicle to complete 4x4 working order). If indeed we receive these items and he agrees in writing with [redacted] who verifies with us that we will never receive another backcharge from him or any of his shops or entities, we would agree to drop this issue with him. Please advise. [redacted] & [redacted] Jr
I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
[redacted] & [redacted]
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I met with Mr. [redacted] on Wednesday, 6/15/16, and received a refund of $2,027.60. I consider this complaint resolved and appreciate Mr. [redacted] quick response to this matter.
Regards,
[redacted]