Angela Todd Designs, LLC

Our process with all clients starts with a signed design agreement that covers our hourly rates, and our overall design fees were well within the range quoted to the client We bill al of our clients at regular intervals and all products are ordered via order confirmation with the client signature If a client has a questions about any particular line item, we immediately respond to her concerns With this client, no billing discrepancy was discovered in our process The issues with this client actually stemmed from the client reducing her budget several times after the project had already begun, and she had signed an agreement based upon the original scope This resulted in significant design modifications and rescheduling subcontractors, not to mention added phone calls, meeting and emails with the client educating her about costs and construction Our office performed a significant amount of re-work without a fee, though we contractually had the right to bill for all of these services Once construction was scheduled a second time, we explained to the client that we had to sop project managing or doing additional design work in her best interest to keep costs down to her expectationsWe did this kindly, noting that she was in good hands with her contractor we brought into the project, but we were unable to continue to work without hourly design fees Several times following this message, she sent emails to our team with the following message on

Complaint: ***
I am rejecting this response because:In the attached, please understand that I am not aware and cannot verify the extra charges of this retroactive invoiceFurniture that had already been paid for in full on 5/was withheld until I paid this retroactive invoicePlease see the attached invoice, which shows I had paid in full for the furniture on 5/31/Please notice the account balance sheet from 6/1/2017, showing my account balance is up-to-date for services rendered through 6/This renders the charges on retroactive invoice #***, also attached, as an effort to either double charge me, or vindictively and retroactively charge me more for services already paid forFor the charges of 6/1/2017-6/24/for design services, I was emailed by administrative staff of the business, stating that invoice #***, amounting $825, was for design and time billing through 6/24/I have attached that invoiceThe email from the administrative staff stating this invoice was for billing through 6/24/is already part of this dispute, and should be on fileI cannot add it here, as the application will only allow me to add files.There were several accounting discrepancies, namely through administrative staff stating "this invoice is for time billing through 6/24/2017," followed by emails from Angela T*** stating those invoices were actually from earlier dates, and that more charges would have to be addedOther accounting discrepancies occurred, including the administrative staff trying to charge me again on 7/26/for this $invoice, though the invoice was already charged to my credit card on 6/30/The account discrepancies, then, are Angela stating her administrative staff incorrectly stated invoices were through a certain date, to which she added several more charges after I received the invoice, and her administrative staff trying to charge me twice for the same invoiceI alerted her to these discrepancies, by forwarding her the email chain in which her administrative staff had tried to charge twice for the same invoiceI directly stated to her that this made me lose confidence, and that I would have to now conduct an audit of all invoices I had received and paid forShe responded by telling me I was being unprofessional and that my allegations of discrepancies were unfounded. I then posted a review on Yelp and Houzz stating that there were account discrepancies, and when these were brought to the attention of the owner, she called me unprofessionalAngela T*** then emailed me with a Notice of Defamation, and stated she would sue me, and that I would be hearing from her lawyer if I did not remove these reviewsIn the email, she stated she had CC'd her lawyer, and that I would receive this official notice by US MailI have not heard from her lawyer, and I did not see any CC email address on the emailIt is my opinion she intended to intimidate and bully me into removing my negative reviewPerhaps she has done this to others in the past, and this threat worked, which may account for her lack of other negative reviews on these websites.I will, however, call to the attention of the Revdex.com that she has another similar case against her through the Revdex.com in her past, and this may illuminate past business issues, of which she states there are none.I have found Angela T*** to be disrespectful, vindictive, and unprofessionalI have had to work with my contractor, without the design services I have already paid her forMy contractor had to remeasure every single measurement she took, as they were all found to be erroneous and incorrect, causing issues with subcontractorsHe states that of the retroactive charges included on invoice #***, at least two hours of her work she has billed me for included meetings between her, the contractor, and the cabinet maker during which they had to remeasure everything because of her errorsI find it unprofessional that she bill me for time spent fixing her own errors.Further, the two other charges I have disputed are disputed for 1) goods never received or 2) her errors of not including the light fixture on her own lighting and electrical elevation, meaning the electrical was not roughed in, and the light could not be installedI reached out on two separate occasions (8/14/2017, and 9/6/2017) to request return of funds for these light fixturesFor the larger amount ($731.14), she applied a "credit" to her retroactive invoice, as opposed to returning the funds to my credit card for goods not receivedFor the smaller of the two charges ($336), she stated to my contractor that she would write a check for this amount, and send it to my contractor to give to me, as she would no longer communicate with meThat check, to date, has not been received.For the above reasons, I will not be satisfied until the retroactive invoice amount ($1231.26), the amount for the light fixture not received ($731.14), and the amount for light fixture that cannot be installed due to her design error ($336) are returnedBecause Angela T*** is no longer communicating with me, I have disputed these charges through my credit card companyShe can either allow these disputed charges to remain returned to my credit card, or she can write me a cashier's check for the total amount of $2298.40.Her business has made several errors, her attitude has been unprofessional, spiteful, and vindictive, and she has not taken responsibility for her own errors on this projectWhen confronted with these by a negative review, she has threatened to sue meI will not accept anything less than what I am owed for goods not received, errors of her own design, and erroneous charges that cannot be verified.Sincerely,*** ***

Our process with all clients starts with a signed design agreement that covers our hourly rates, and our overall design fees were well within the range quoted to the client.  We bill al of our clients at regular intervals and all products are ordered via order confirmation with the client...

signature.  If a client has a questions about any particular line item, we immediately respond to her concerns.  With this client, no billing discrepancy was discovered in our process.  The issues with this client actually stemmed from the client reducing her budget several times after the project had already begun, and she had signed an agreement based upon the original scope.  This resulted in significant design modifications and rescheduling subcontractors, not to mention added phone calls, meeting and emails with the client educating her about costs and construction.  Our office performed a significant amount of re-work without a fee, though we contractually had the right to bill for all of these services.  Once construction was scheduled a second time, we explained to the client that we had to sop project managing or doing additional design work in her best interest to keep costs down to her expectations. We did this kindly, noting that she was in good hands with her contractor we brought into the project, but we were unable to continue to work without hourly design fees.  Several times following this message, she sent emails to our team with the following message on top: "IF YOU ARE GOING TO CHARGE ME FOR READING THIS EMAIL, PLEASE DO NOT READ IT OR RESPOND."  We did the best design possible under these very difficult circumstances, and we stand by the quality of the design, considering the meager funds that ended up being at our disposal to complete her original scope.We have an otherwise impeccable record of happy clients, integrity and great design.  We love what we do and we are very sorry we could not continue work under these circumstances.  The contractor in question was always fully informed about the progress on this client's project, knowing full well the client's concerns about the budget, and our challenges with continuing to work without being fully compensated for our services.