Angela's Home Accents & More, LLC

Complaint: [redacted]
I am rejecting this response because:
There were no dangling wires when the technician arrived. He cut it in front of us while telling us how upset he is with the model of our unit in a very agitated way because he could not easily get access to check what he needed to check.  Both I and my husband witnessed that the wires were in place before he arrived and saw him cutting the wires. It is true we were not charged because there was no service performed, only the damage. We had to call the other company and pay them $189 for fixing the wires and then a separate amount for fixing the part unrelated to those wires. I cannot speak to how long the company has been in business or their level of services, all I can respond to is my personal experience with them, with the service itself, or with anyone calling me back when I called them directly with my complaint.
Regards,
[redacted]

In response to the complaint dated 10/19/15, I wish to submit the following account from my technician:As soon as my technician approached the unit, he noticed there were two dangling wires.  He tightened them in place.  He then determined the cause of the original problem and realized the...

replacement parts are of a brand we do not service and therefore do not carry.  Because the weather had turned cold, he suggested to the homeowners that they contact the original installer and gave them the name of another contractor that does in fact service this particular brand as we would not be able to get the needed parts in a timely manner.My technician is an experienced man who has been in the HVAC business for over 30 years.  He would never leave a job site in disrepair, and especially not with an unresolved safety issue such as disconnected live wires.My office does not charge $189 for reconnecting wires, and in fact, this particular service was not billed at all.  I am curious why the homeowner is asking my office to pay for their repair.