After working with one of their engineers to specify seals for an application, I submitted a request for quote for part numbers @ qty ea out of their catalog in early February A month later and I still have not received a quote They continued to drag me along explaining that their company is low on resources for quoting, but a quote is being generated After inquiring again regarding when I could expect a quote, I was told that they are prioritizing their staff for existing "Gold" level customers and not new customers, it could be another two weeks or a month The application was designed around their parts which they publish online as being available This has caused a costly redesign and I will not consider specifying Trelleborg seals for any applications in the future Unfortunately for them, they have no idea what size customer I would have ultimately been
After working with one of their engineers to specify seals for an application, I submitted a request for quote for part numbers @ qty ea out of their catalog in early February A month later and I still have not received a quote They continued to drag me along explaining that their company is low on resources for quoting, but a quote is being generated After inquiring again regarding when I could expect a quote, I was told that they are prioritizing their staff for existing "Gold" level customers and not new customers, it could be another two weeks or a month The application was designed around their parts which they publish online as being available This has caused a costly redesign and I will not consider specifying Trelleborg seals for any applications in the future Unfortunately for them, they have no idea what size customer I would have ultimately been