Yes the table was moved and almost dropped by my husband and worker and yes [redacted] was there and never said anything about how eavy it is. But no they did not drop or crack it. If they had it would have been mentioned then and there. not so long afterwards. The chandelier peices where found days later. My employees know to report to me any mishaps immediately so that the can be rectified then and there. As toward the overflow, one month earlier [redacted] had asked what the best item for clogged drains is and stated that she had purchased a large bottle of draino.thus a history of clogged drains. Also with as much water as she states was running there woud have been the sound of running water to be heard. As stated earlier I had offered to go clean imediatly but was told to wait till around 3:30 when her daughters practice was over. Later we where told not to bother. With the insurance all we did was let them know what was claimed and the timeline of the issues and was told to keep the text. That they decided it was not a claim for them to cover is not something we have a say in. As toward every person she tells her side of the story to it is one sided and opinionated so we cannot comment further on that. With customers having issues with broken items, we at [redacted] have replaced items that have been broken. If authorized by the clients I will gladly give the name and issue, else I could just list them without giving personal info.
Yes, we did clean the clients home, but the fact are not a correct in timeline. Lets start with the first issue in the timeline,the glass table and chandelier. My husband and a male employee picked the table up and moved it. They found it heavier than it look and almost dropped it. The client...
was right there watching, they then move a ladder to clean the chandelier and the client was happy with the work. Since that thorough cleaning day only swifters where used to clean the light fixtures. We where never told of any broken pieces before this. As towards the leaking toilet. the client called 47 minutes later to let me know what had happened. I had asked if she wanted me to go immediately to clean up. Her response was that it would have to wait untill after 3;30, she had to drop off and wait her daughters dance? practice. We then contacted the insurance company and gave them all the rquested information, the insurance company was to then contact the client.
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint #[redacted]. Please add your rejection comments below. Not true, she was told about the chandelier pieces I found by me and yes I was right there when the glass table was moved but when they put it down it was too late, the piece already cracked off, there was nothing I could do about it. Both the chandelier and table have been in this house for 10 years without damage until this. Obviously I chose not to do anything about these but that is my point, this time the issue with the overflow was not something I could just overlook. Instead of admitting they could have caused the problem, she was busy defending how it couldn't have been them. My question was who could it be then, since there was no one else in that bathroom or in the house, and they were the last ones in there. I texted her at 1:36 that afternoon,(still have the text) so it was not as long after they left as she states and it took that time for the toilet overflow to seep into the ceiling. Since I was downstairs that is the first sign that there was something wrong so obviously some time passed while the overflow built up and then caused the leaking downstairs. They choose not to take responsibility for damage they caused which I find so hypocritical. Why have insurance if you use it to assure clients they will be protected if there is a problem, but when they actually cause a problem they just say 'we didn't do it'. Still doesn't explain how it happened especially when a plumber said there is nothing wrong with the toilet. It is disappointing and every person I tell this story to has the same reaction, they are shocked that we as customers are left to take care of the problem with no feeling of obligation on their part. The facts are simple, they were the last ones in bathroom, toilet overflows, customer calls and tells them as soon as it happens, they proceed to deny and deflect and convince insurance to do the same. Doesn't sound like a customer is actually protected and people should know that, if you have a problem with this company they will not make it right, they will deny their involvement and stick you with the bill.
Regards,
[redacted]
Yes the table was moved and almost dropped by my husband and worker and yes [redacted] was there and never said anything about how eavy it is. But no they did not drop or crack it. If they had it would have been mentioned then and there. not so long afterwards. The chandelier peices where found days later. My employees know to report to me any mishaps immediately so that the can be rectified then and there. As toward the overflow, one month earlier [redacted] had asked what the best item for clogged drains is and stated that she had purchased a large bottle of draino.thus a history of clogged drains. Also with as much water as she states was running there woud have been the sound of running water to be heard. As stated earlier I had offered to go clean imediatly but was told to wait till around 3:30 when her daughters practice was over. Later we where told not to bother. With the insurance all we did was let them know what was claimed and the timeline of the issues and was told to keep the text. That they decided it was not a claim for them to cover is not something we have a say in. As toward every person she tells her side of the story to it is one sided and opinionated so we cannot comment further on that. With customers having issues with broken items, we at [redacted] have replaced items that have been broken. If authorized by the clients I will gladly give the name and issue, else I could just list them without giving personal info.
Yes, we did clean the clients home, but the fact are not a correct in timeline. Lets start with the first issue in the timeline,the glass table and chandelier. My husband and a male employee picked the table up and moved it. They found it heavier than it look and almost dropped it. The client...
was right there watching, they then move a ladder to clean the chandelier and the client was happy with the work. Since that thorough cleaning day only swifters where used to clean the light fixtures. We where never told of any broken pieces before this. As towards the leaking toilet. the client called 47 minutes later to let me know what had happened. I had asked if she wanted me to go immediately to clean up. Her response was that it would have to wait untill after 3;30, she had to drop off and wait her daughters dance? practice. We then contacted the insurance company and gave them all the rquested information, the insurance company was to then contact the client.
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint #[redacted]. Please add your rejection comments below. Not true, she was told about the chandelier pieces I found by me and yes I was right there when the glass table was moved but when they put it down it was too late, the piece already cracked off, there was nothing I could do about it. Both the chandelier and table have been in this house for 10 years without damage until this. Obviously I chose not to do anything about these but that is my point, this time the issue with the overflow was not something I could just overlook. Instead of admitting they could have caused the problem, she was busy defending how it couldn't have been them. My question was who could it be then, since there was no one else in that bathroom or in the house, and they were the last ones in there. I texted her at 1:36 that afternoon,(still have the text) so it was not as long after they left as she states and it took that time for the toilet overflow to seep into the ceiling. Since I was downstairs that is the first sign that there was something wrong so obviously some time passed while the overflow built up and then caused the leaking downstairs. They choose not to take responsibility for damage they caused which I find so hypocritical. Why have insurance if you use it to assure clients they will be protected if there is a problem, but when they actually cause a problem they just say 'we didn't do it'. Still doesn't explain how it happened especially when a plumber said there is nothing wrong with the toilet. It is disappointing and every person I tell this story to has the same reaction, they are shocked that we as customers are left to take care of the problem with no feeling of obligation on their part. The facts are simple, they were the last ones in bathroom, toilet overflows, customer calls and tells them as soon as it happens, they proceed to deny and deflect and convince insurance to do the same. Doesn't sound like a customer is actually protected and people should know that, if you have a problem with this company they will not make it right, they will deny their involvement and stick you with the bill.
Regards,
[redacted]