Angelia's Pizza

We are sorry to hear about your experience when ordering from us for delivery on 4/27/ We were under the impression after you had spoken to our manager the following day that your issue had been resolved As Mike(our manager) had mentioned, we do take full responsibility for not including ketchup with your fries or mayo for your sandwich Apparently the employee bagging your order for delivery forgot to include these condiments When you spoke to our assistant manager [redacted] after receiving your order that night he did offer to bring you the condiments, however when the driver arrived you had already resolved the issue as you mentioned in your complaint We do again apologize for the inconvenience and would be happy to make it up to you by discounting your next order We don’t believe however that it would be fair to issue a full refund for the sandwich, fries and tip as you requested as you were able to eat the food I hope you understand our position and would consider letting us make it up to you in the futureThanks again for your support of Angelia’s Pizza We look forward to serving you again soonSincerely,Angelia’s Pizza Team “””””””””” Jim GryckAngelia’s PizzaMoon Clinton RdMoon Township, PA 15108412-262-(GYRO)412-973-(Cell)[email protected]

We are sorry to hear about your experience when ordering from us for delivery on 4/27/15. We were under the impression after you had spoken to our manager the following day that your issue had been resolved. As Mike(our manager) had mentioned, we do take full responsibility for not
including ketchup with your fries or mayo for your sandwich. Apparently the employee bagging your order for delivery forgot to include these condiments. When you spoke to our assistant manager *** after receiving your order that night he did offer to bring you the condiments, however when the driver arrived you had already resolved the issue as you mentioned in your complaint. We do again apologize for the inconvenience and would be happy to make it up to you by discounting your next order. We don’t believe however that it would be fair to issue a full refund for the sandwich, fries and tip as you requested as you were able to eat the food. I hope you understand our position and would consider letting us make it up to you in the future. Thanks again for your support of Angelia’s Pizza. We look forward to serving you again soon. Sincerely,Angelia’s Pizza Team “””””””””” Jim GryckAngelia’s PizzaMoon Clinton RdMoon Township, PA 15108412-262-4976 (GYRO)412-973-8582 (Cell)[email protected]

We are sorry to hear about your experience when ordering from us for delivery on 4/27/15. We were under the impression after you had
spoken to our manager the following day that your issue had been resolved. As Mike(our manager) had mentioned, we do take full responsibility for not including ketchup with your fries or mayo for your sandwich. Apparently the employee bagging your order for delivery forgot to include these condiments. When you spoke to our assistant manager *** after receiving your order that night he did offer to bring you the condiments, however when the driver arrived you had already resolved the issue as you mentioned in your complaint. We do again apologize for the inconvenience and would be happy to make it up to you by discounting your next order. We don’t believe however that it would be fair to issue a full refund for the sandwich, fries and tip as you requested as you were able to eat the food. I hope you understand our position and would consider letting us make it up to you in the future
Thanks again for your support of Angelia’s Pizza. We look forward to serving you again soon
Sincerely,
Angelia’s Pizza Team
“”””””””””
Jim Gryck
Angelia’s Pizza
Moon Clinton Rd
Moon Township, PA 412-262-4976 (GYRO)
412-973-8582 (Cell)
[email protected]