Angelia's Pizza

We are sorry to hear about your experience when ordering from us for delivery on 4/27/15.  We were under the impression after you had spoken to our manager the following day that your issue had been resolved.  As Mike(our manager) had mentioned, we do take full responsibility for not...

including ketchup with your fries or mayo for your sandwich.  Apparently the employee bagging your order for delivery forgot to include these condiments.  When you spoke to our assistant manager [redacted] after receiving your order that night he did offer to bring you the condiments, however when the driver arrived you had already resolved the issue as you mentioned in your complaint.  We do  again apologize for the inconvenience and would be happy to make it up to you by discounting your next order.  We don’t believe however that it would be fair to issue a full refund for the sandwich, fries and tip as you requested as you were able to eat the food.  I hope you understand our position and would consider letting us make it up to you in the future. Thanks again for your support of Angelia’s Pizza.  We look forward to serving you again soon. Sincerely,Angelia’s Pizza Team “””””””””” Jim GryckAngelia’s Pizza202 Moon Clinton RdMoon Township, PA  15108412-262-4976 (GYRO)412-973-8582 (Cell)[email protected]

Review: I ordered delivery from this location. I did not see on the menu condiments on request. I was told by the MOD that they could have some delivered in 5 minutes which never came after about 10 minutes so I called back and told not to bother since I walked to another fast food place for them. Also one of the sandwiches I ordered said it came with mayonnaise which it didn't. I feel like I paid for an inferior product and made to feel like something was wrong with me for wanting dipping sauce for my wings and ketchup for my fries and I was ripped off for giving the delivery guy a generous tip thinking everything would be OK. Also when I spoke with [redacted] at the restaurant, he stated to call back the next day and speak with the manager and I would get reimbursed the $8.00 tip. I feel like a refund for one of the sandwiches, fries and the tip would be fair.Desired Settlement: Refund for one of the sandwiches, fries and the tip.

Business

Response:

We are sorry to hear about your experience when ordering from us for delivery on 4/27/15. We were under the impression after you had spoken to our manager the following day that your issue had been resolved. As Mike(our manager) had mentioned, we do take full responsibility for not including ketchup with your fries or mayo for your sandwich. Apparently the employee bagging your order for delivery forgot to include these condiments. When you spoke to our assistant manager [redacted] after receiving your order that night he did offer to bring you the condiments, however when the driver arrived you had already resolved the issue as you mentioned in your complaint. We do again apologize for the inconvenience and would be happy to make it up to you by discounting your next order. We don’t believe however that it would be fair to issue a full refund for the sandwich, fries and tip as you requested as you were able to eat the food. I hope you understand our position and would consider letting us make it up to you in the future. Thanks again for your support of Angelia’s Pizza. We look forward to serving you again soon. Sincerely,Angelia’s Pizza Team “””””””””” Jim GryckAngelia’s Pizza202 Moon Clinton RdMoon Township, PA 15108412-262-4976 (GYRO)412-973-8582 (Cell)[email protected]