Angelics Furniture Decor

Good afternoon [redacted] , I am responding to a letter I received about a complaint filed by [redacted] For the first matter about the company ownersI am the only ownerThere is no [redacted] or [redacted] associated with this companyThe customer in question came into my store on 9/16/ about a sell on a sofaShe was very demanding about receiving the sofa by a certain date even though we informed her that the sofa was very low on stock and showed her other optionsShe called her parents to come into the store and when they arrived she continued to show them this grey sectionalI presented other options for her that would fit into her space however they were a little more expensive [redacted] went back and forth with her parents at this time about the sofas and her parents, [redacted] and [redacted] then proceeded to try to negotiate the prices of the more expensive sofasI told them that the prices were not something that can be negotiated and offered them our financing programThey refused the financing for the other sofas and requested the low in stock grey sofa The requested grey sectional did in fact go on back order and was unavailableWe then proceeded to call [redacted] to let her know of this and offered her the same sectional but in black or brown which was available or asked her if she would like to come into the store to pick a different sectional that was in stock [redacted] refused these options and told us that she wanted to wait for the grey sectional to come back into stockWe informed her that we had a tentative restock date of 10/9/but that these dates are not always guaranteed and that it was possibility that it could be an even later dateShe insisted on the grey colored sectional and proceeded to send her mother, [redacted] , into the store to insist on paying for delivery for an item that was not in stockThe employee that helped her mother accidentally took payment for delivery without reading the notes on ***'s invoice that prohibited the delivery fee being paidFrom there, we kept [redacted] up to date when we had any new details, but around 10/9/she called and demanded to be put on our delivery scheduleShe was again informed that this sectional was not yet in and that she could choose a different color or a different couch [redacted] refused and became very irate and demanded to be put on schedule for the following MondayWe didn't want to escalate the issue and we told her that her delivery date was not set and it would be tentative to the grey sectional coming in before that dateThat following Friday 10/13/we called [redacted] to let her know that the grey still was not inAt this point [redacted] became again very irate and started to yell and did not want to come to a resolveI again offered her the same sectional in either black or brown which was available or to come in to choose another sectional [redacted] continued to yell and demand the grey sectional so at this point I told her that I would be reversing the transactionOur store policy states that we do not refund but at that point in time I felt it would be of best interest to do a reversal to satisfy both partiesI informed her of the allotted time for processing and reversal and that concluded our discussionBefore allowing the specified time for processing and reversal, [redacted] proceeded to call the store several more times, in which she harassed multiple employeesOn one particular incident [redacted] called the store and pretended to be someone named Maureen Malingkas and said she wanted to speak to a manager about an order for [redacted] An employee on the phone told her that it is against our policies to share any information about our customer's order unless their name was specifically listed on the invoiceShe continued to make demands therefore, the employee proceeded to place her on hold and ask for me, the owner, to take the callWhen I came to the phone, Maureen confessed to be [redacted] and began to berate me and threaten me if she did not receive her grey sectional This situation escalated in a way that I did not intendI did however, try to contact [redacted] multiple time regarding her reversal because her original transaction was done via multiple cards which included cards belonging to her parentsThere was no luck with contacting her to confirm information so we began to process her refund by mailAs a small business owner my customers are my business so I pride myself on integrity and trying to insure a smooth transactionI offered multiple times to provide her with a sectional that was in stock from the beginningUnfortunately you just cannot satisfy every customerI do not feel that a customer that you have done your best to satisfy should be able to leave a negative outlook on your businessI thank you for you time in reaching out to me about this matter and hope that this will not have a negative affect on my business A [redacted] Angelics Furniture Décor Owner

With respect to this matter, I live and have been in business in my community for over years and under***d the need for exceptional customer serviceMy company has survived because of the integrity and excellence that it was built onIt is impossible to please every customer because of the diversity of personalities however we strive to do so, and because of that I have built lasting relationships and a large number of return customers I can’t file a complaint on a customer because they have a rude or demanding attitude, but I can offer a smile or encouraging words to maybe make their day betterThis is something that is a part of our daily customer service proceduresIt is unfortunate that this person feels that she was treated any differently, however I nor my employees would compromise the integrity and excellence of the business for a $transactionI agreed to a refund in the last conversation before she contacted the Revdex.com , which has been issued and mailed by certified mailThe refund of $covers the credit card transaction totaling $and the cash delivery fee of $ I really don’t see any justification for this complaint because the matter was previously resolvedThank you for your attention to this matter A [redacted] Angelics Furniture-- A [redacted] CEO, The Angelique Group Inc###-###-####

Good afternoon [redacted], I am responding to a letter I received about a complaint filed by [redacted]. For the first matter about the company owners. I am the only owner. There is no [redacted] or [redacted] associated with this company. The customer in question came into my store on 9/16/2017...

about a sell on a sofa. She was very demanding about receiving the sofa by a certain date even though we informed her that the sofa was very low on stock and showed her other options. She called her parents to come into the store and when they arrived she continued to show them this grey sectional. I presented other options for her that would fit into her space however they were a little more expensive. [redacted] went back and forth with her parents at this time about the sofas and her parents, [redacted] and [redacted] then proceeded to try to negotiate the prices  of the more expensive sofas. I told them that the prices were not something that can be negotiated and offered them our financing program. They refused the financing for the other sofas and requested the low in stock grey sofa.  The requested grey sectional did in fact go on back order and was unavailable. We then proceeded to call [redacted] to let her know of this and offered her the same sectional but in black or brown which was available or asked her if she would like to come into the store to pick a different sectional that was in stock. [redacted] refused these options and told us that she wanted to wait for the grey sectional to come back into stock. We informed her that we had a tentative restock date of 10/9/2017 but that these dates are not always guaranteed and that it was possibility that it could be an even later date. She insisted on the grey colored sectional and proceeded to send her mother, [redacted], into the store to insist on paying for delivery for an item that was not in stock. The employee that helped her mother accidentally took payment for delivery without reading the notes on [redacted]'s invoice that prohibited the delivery fee being paid. From there, we kept [redacted] up to date when we had any new details, but around 10/9/2017 she called and demanded to be put on our delivery schedule. She was again informed that this sectional was not yet in and that she could choose a different color or a different couch. [redacted] refused and became very irate and demanded to be put on schedule for the following Monday. We didn't want to escalate the issue and we told her that her delivery date was not set and it would be tentative to the grey sectional coming in before that date. That following Friday 10/13/2017 we called [redacted] to let her know that the grey still was not in. At this point [redacted] became again very irate and started to yell and did not want to come to a resolve. I again offered her the same sectional in either black or brown which was available or to come in to choose another sectional. [redacted] continued to yell and demand the grey sectional so at this point I told her that I would be reversing the transaction. Our store policy states that we do not refund but at that point in time I felt it would be of best interest to do a reversal to satisfy both parties. I informed her of the allotted time for processing and reversal and that concluded our discussion. Before allowing the specified time for processing and reversal, [redacted] proceeded to call the store several more times, in which she harassed multiple employees. On one particular incident [redacted] called the store and pretended to be someone named Maureen Malingkas and said she wanted to speak to a manager about an order for [redacted]. An employee on the phone told her that it is against our policies to share any information about our customer's order unless their name was specifically listed on the invoice. She continued to make demands therefore, the employee proceeded to place her on hold and ask for me, the owner, to take the call. When I came to the phone, Maureen confessed to be [redacted] and began to berate me and threaten me if she did not receive her grey sectional.  This situation escalated in a way that I did not intend. I did however, try to contact [redacted] multiple time regarding her reversal because her original transaction was done via multiple cards which included cards belonging to her parents. There was no luck with contacting her to confirm information so we began to process her refund by mail. As a small business owner my customers are my business so I pride myself on integrity and trying to insure a smooth transaction. I offered multiple times to provide her with a sectional that was in stock from the beginning. Unfortunately you just cannot satisfy every customer. I do not feel that a customer that you have done your best to satisfy should be able to leave a negative outlook on your business. I thank you for you time in reaching out to me about this matter and hope that this will not have a negative affect on my business.    A[redacted] Angelics Furniture Décor Owner

With respect to this matter, I live and have been in business in my community for over 10 years and under[redacted]d the need for exceptional customer service. My company has survived because of the integrity and excellence that it was built on. It is impossible to please every customer because of the diversity of personalities however we strive to do so, and because of that I have built lasting relationships and a large number of return customers.  I can’t file a complaint on a customer because they have a rude or demanding attitude, but I can offer a smile or encouraging words to maybe make their day better. This is something that is a part of our daily customer service procedures. It is unfortunate that this person feels that she was treated any differently, however I nor my employees would compromise the integrity and excellence of the business for a $250.00 transaction. I agreed to a refund in the last conversation before she contacted the Revdex.com , which has been issued and mailed by certified mail. The refund of $300.00 covers the 2 credit card transaction totaling $270.00 and the cash delivery fee of $30.00.  I really don’t see any justification for this complaint because the matter was previously resolved. Thank you for your attention to this matter.   A[redacted] Angelics Furniture. -- A[redacted] CEO, The Angelique Group Inc. ###-###-####

I am rejecting this response because:
It has been over two months since the purchase of this item and over a month since the business owner stated that I would receive my refund. We agreed to a refund on the October 13th call and was assured I would receive my refund within 10-15 days of that date including a receipt of the refund emailed to me. To this date, I have not received either. I have had to resort to filing a claim with other parties for the lack progress with the business so that they are not holding on to my funds any longer. The employees of this business have not attempted to contact me at all via email, telephone, or mail throughout this entire situation. I, too, am saddened that I was not treated like how the employees of this company allegedly treat their other customers. I have never had such an issue with any other furniture company, small business or not, prior to this. I am intent on ensuring that the unprofessional and fraudulent behavior of the business and their employees does not happen to any other consumers.I seem to have to be playing the waiting game, but it is until I receive the the refund in the mail that the business claims was sent to me that this matter can be resolved and I can formally close out the complaint with the Revdex.com.Thank you for your assi[redacted]ce in this.