Complaint: [redacted] I am rejecting this response because: Pulling teeth at once is out of the ordinary and should have contacted meI have all the estimates and the highest one is $578.70, not $what you charged me You also never informed me that there would be a charge for an installment plan Sincerely, [redacted] ***
Thank you for the opportunity to respond We value all of our clients and their pets and our goal is to provide the best care possible[redacted] was scheduled to bring her dog "Callie" in on February 15, for a professional dental exam and cleaning An estimate was given based off the exam that was done at "Callie's" annual physical The estimate included the cost for extractions It is very difficult to determine on a routine exam how many if any extractions are necessary until the teeth are cleaned and a complete exam is done under anesthesia.That morning [redacted] decided she wanted her other dog "***l" to have the dental rather than "Callie" [redacted] was given an estimate at that time [redacted] was told there may be extractions required when this dog was examined in January When a pet is under anesthesia for a dental cleaning and extractions are needed, we do not routinely contact the client The purpose of a professional dental exam and cleaning is to restore the pet's mouth to health It is more painful to leave damaged and unhealthy teeth in a pet's mouth, plus it leads to other systemic diseases including heart and kidney disease.In an effort to help [redacted] ***, we offered to let her make three installment payments and also gave her the dental promotion discount We gave her a further discount of $which was the difference between the actual charges and the estimate amount I feel [redacted] was treated fairly In regards to the billing fee, any business charges clients to carry a balancePlease let me know if I can be of further assistance to you
Complaint: [redacted] I am rejecting this response because: Pulling teeth at once is out of the ordinary and should have contacted meI have all the estimates and the highest one is $578.70, not $what you charged me You also never informed me that there would be a charge for an installment plan Sincerely, [redacted] ***
Thank you for the opportunity to respond We value all of our clients and their pets and our goal is to provide the best care possible[redacted] was scheduled to bring her dog "Callie" in on February 15, for a professional dental exam and cleaning An estimate was given based off the exam that was done at "Callie's" annual physical The estimate included the cost for extractions It is very difficult to determine on a routine exam how many if any extractions are necessary until the teeth are cleaned and a complete exam is done under anesthesia.That morning [redacted] decided she wanted her other dog "***l" to have the dental rather than "Callie" [redacted] was given an estimate at that time [redacted] was told there may be extractions required when this dog was examined in January When a pet is under anesthesia for a dental cleaning and extractions are needed, we do not routinely contact the client The purpose of a professional dental exam and cleaning is to restore the pet's mouth to health It is more painful to leave damaged and unhealthy teeth in a pet's mouth, plus it leads to other systemic diseases including heart and kidney disease.In an effort to help [redacted] ***, we offered to let her make three installment payments and also gave her the dental promotion discount We gave her a further discount of $which was the difference between the actual charges and the estimate amount I feel [redacted] was treated fairly In regards to the billing fee, any business charges clients to carry a balancePlease let me know if I can be of further assistance to you