*Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below The only result that will fix the situation is to have the car repaired by the [redacted] dealerStatements by Angelo's Towing representative and their partner mechanics with regards to vehicle mileage are speculationAccording to my conversation with the dealer, only [redacted] can access the vehicles main computer where the mileage is keptAll I am asking is that my car be returned with the correct mileage and an operational Dash ClusterAngelo's Towing has implied that I've been trying to tamper with the mileageIf this was the case, why would I ask that the dealer work on the car from the beginning? Angelo's Towing opted not to have the car properly repaired and has asked me to accept a used cluster with thousands of more miles on itThis devalues my carIf Angelo's towing wants to do what's right they'd pay for the dealer to properly repair the car Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [There was 300$ in my car I was at Renty when the car was brought to the shop my bag of clothes was ripped and gone through items I had in the front seat were all of a sudden in the backMy money didn't just get upAnd walk awayMy sister and friend heard his conversation ] Regards, [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me, as the first step in a full
resolution involving Angelos Towing repaying me for the damages caused to my vehicle. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
We did replace the cluster with a working used cluster He stats that we didn't We did The issues is that he wants us to change the mileage His mileage from old cluster was over 200K and he say it is supposed to be 114K So I shared with the shop The
shop said the mileage was over 200K I told him that the shop working on his car can't do that The shop ran a mileage report on the vin and found out the mileage had been tampered with many times and changed So I then explained that we couldn't change, only replace with other used cluster I have many emails documenting the service and conversation I am willing to do what is right, but the shop we used will not change the mileage Thank you.
***
***
Operations
Manager
Angelo's
Towing & Recovery
*** * *** **
*** *** ** ***
Ph:
***
Fax: ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Angelo's Towing insists on accusing me of trying to falsify my vehicle mileage as a threat to avoid having to fix my car using proper methodsThe irony is that the only entity which have falsified vehicle records is themThey, in this Revdex.com conversation chain and in written emails (attached) to me stated that they believed that my vehicle had in excess of 285,miles on itIn this same conversation chain they admitted that they put a used odometer in my vehicle with far less miles then the 285,miles they believe my car hadThey were OK with doing this as long as it meant that they didn't have to pay a dealer to do the work properlyThis argument by them that they are trying to do the right thing is hidden behind the veil of they are trying to save money and threaten their customers until they leave them alone.They claim to have vehicle records which show falsified vehicle mileage and that I am responsible for illegally manipulating my carThey have threatened to report me to the Department of Justice to avoid having to fix my car properlyAny records which they do have were presented with the aid of my long time mechanic by me to establish the correct mileageI've never tried to hide anything but only tried to have my car fixed properlyI made the mistake of allowing Angelo's Towing to fix the vehicle using their mechanicUnfortunately their mechanic couldn't do what the dealer could do, that is, align the vehicle mileage with the actual mileage shown in the on board computerAgain, I am asking that they have my car taken to the dealerIt appears that they have agreed to do soI am concerned that I am going to be left holding the billI'll like them to arrange payment to the dealer to guarantee that I don't end up paying for this repair
Regards,
*** ***
Angelo's Towing has
documentation of the vehicles original odometer readings that do not match customer statements.
Angelo's wants to
do the right thing. Angelo's replaced the cluster with a perfectly working cluster If taking the car to the dealership is
what the customer wants; that is fine.
But Angelo's Towing
will request documentation of all mileage readings from the dealership on the vehicle and request a report of mileage history and if the mileage has been changed since owner has taken possession of the vehicle Or if the mileage is lower on the used working cluster than the original is then our problem is solved We will need a report and a visual with the dealership that this dash cluster is not
properly working with the mechanic that installed the used dash cluster and the mileage reading.. Thank you. *** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[There was 300$ in my car I was at Renty when the car was brought to the shop my bag of clothes was ripped and gone through items I had in the front seat were all of a sudden in the backMy money didn't just get upAnd walk awayMy sister and friend heard his conversation ]
Regards,
*** ***
***,On December 29, I contacted Mrs*** I believe or her mother At this time I explained the situation to her due to her stating that someone stole $out of her car that we towedWe were called on the scene to remove the vehicle that was blocking traffic lanes from a traffic
collision December 26th by CHP When I spoke to Mrs*** I explained that there is a vehicle report that is completed by the officer and on this report it is all noted of all valuables and what was in the vehicle and what was wrong with vehicleThe vehicle was locked and remained locked where we dropped it at Renty Collision Center. I did let her know where she could obtain this report or we could send And in her complaint she stated that the guy laughed at her and was not trying to help herThat guy was me and I was very professional and did everything I could to explain the process and help I have a attached the copy of the vehicle port CHP I would appreciate any assistance Thank you Sincerely,
*** ***Operations ManagerAngelo's Towing & RecoveryS 26TH STSan Diego, CA 92113Ph: ***Fax: ***Cell ph: ***
*Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
The only result that will fix the situation is to have the car repaired by the *** *** dealerStatements by Angelo's Towing representative and their partner mechanics with regards to vehicle mileage are speculationAccording to my conversation with the dealer, only *** can access the vehicles main computer where the mileage is keptAll I am asking is that my car be returned with the correct mileage and an operational Dash ClusterAngelo's Towing has implied that I've been trying to tamper with the mileageIf this was the case, why would I ask that the dealer work on the car from the beginning? Angelo's Towing opted not to have the car properly repaired and has asked me to accept a used cluster with thousands of more miles on itThis devalues my carIf Angelo's towing wants to do what's right they'd pay for the dealer to properly repair the car
Regards,
*** ***
*Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below The only result that will fix the situation is to have the car repaired by the [redacted] dealerStatements by Angelo's Towing representative and their partner mechanics with regards to vehicle mileage are speculationAccording to my conversation with the dealer, only [redacted] can access the vehicles main computer where the mileage is keptAll I am asking is that my car be returned with the correct mileage and an operational Dash ClusterAngelo's Towing has implied that I've been trying to tamper with the mileageIf this was the case, why would I ask that the dealer work on the car from the beginning? Angelo's Towing opted not to have the car properly repaired and has asked me to accept a used cluster with thousands of more miles on itThis devalues my carIf Angelo's towing wants to do what's right they'd pay for the dealer to properly repair the car Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [There was 300$ in my car I was at Renty when the car was brought to the shop my bag of clothes was ripped and gone through items I had in the front seat were all of a sudden in the backMy money didn't just get upAnd walk awayMy sister and friend heard his conversation ] Regards, [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me, as the first step in a full
resolution involving Angelos Towing repaying me for the damages caused to my vehicle. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
We will follow up directly with the customer to resume an open dialogue regarding the claim
We did replace the cluster with a working used cluster He stats that we didn't We did The issues is that he wants us to change the mileage His mileage from old cluster was over 200K and he say it is supposed to be 114K So I shared with the shop The
shop said the mileage was over 200K I told him that the shop working on his car can't do that The shop ran a mileage report on the vin and found out the mileage had been tampered with many times and changed So I then explained that we couldn't change, only replace with other used cluster I have many emails documenting the service and conversation I am willing to do what is right, but the shop we used will not change the mileage Thank you.
***
***
Operations
Manager
Angelo's
Towing & Recovery
*** * *** **
*** *** ** ***
Ph:
***
Fax: ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Angelo's Towing insists on accusing me of trying to falsify my vehicle mileage as a threat to avoid having to fix my car using proper methodsThe irony is that the only entity which have falsified vehicle records is themThey, in this Revdex.com conversation chain and in written emails (attached) to me stated that they believed that my vehicle had in excess of 285,miles on itIn this same conversation chain they admitted that they put a used odometer in my vehicle with far less miles then the 285,miles they believe my car hadThey were OK with doing this as long as it meant that they didn't have to pay a dealer to do the work properlyThis argument by them that they are trying to do the right thing is hidden behind the veil of they are trying to save money and threaten their customers until they leave them alone.They claim to have vehicle records which show falsified vehicle mileage and that I am responsible for illegally manipulating my carThey have threatened to report me to the Department of Justice to avoid having to fix my car properlyAny records which they do have were presented with the aid of my long time mechanic by me to establish the correct mileageI've never tried to hide anything but only tried to have my car fixed properlyI made the mistake of allowing Angelo's Towing to fix the vehicle using their mechanicUnfortunately their mechanic couldn't do what the dealer could do, that is, align the vehicle mileage with the actual mileage shown in the on board computerAgain, I am asking that they have my car taken to the dealerIt appears that they have agreed to do soI am concerned that I am going to be left holding the billI'll like them to arrange payment to the dealer to guarantee that I don't end up paying for this repair
Regards,
*** ***
Angelo's Towing has
documentation of the vehicles original odometer readings that do not match customer statements.
Angelo's wants to
do the right thing. Angelo's replaced the cluster with a perfectly working cluster If taking the car to the dealership is
what the customer wants; that is fine.
But Angelo's Towing
will request documentation of all mileage readings from the dealership on the vehicle and request a report of mileage history and if the mileage has been changed since owner has taken possession of the vehicle Or if the mileage is lower on the used working cluster than the original is then our problem is solved We will need a report and a visual with the dealership that this dash cluster is not
properly working with the mechanic that installed the used dash cluster and the mileage reading.. Thank you. *** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[There was 300$ in my car I was at Renty when the car was brought to the shop my bag of clothes was ripped and gone through items I had in the front seat were all of a sudden in the backMy money didn't just get upAnd walk awayMy sister and friend heard his conversation ]
Regards,
*** ***
***,On December 29, I contacted Mrs*** I believe or her mother At this time I explained the situation to her due to her stating that someone stole $out of her car that we towedWe were called on the scene to remove the vehicle that was blocking traffic lanes from a traffic
collision December 26th by CHP When I spoke to Mrs*** I explained that there is a vehicle report that is completed by the officer and on this report it is all noted of all valuables and what was in the vehicle and what was wrong with vehicleThe vehicle was locked and remained locked where we dropped it at Renty Collision Center. I did let her know where she could obtain this report or we could send And in her complaint she stated that the guy laughed at her and was not trying to help herThat guy was me and I was very professional and did everything I could to explain the process and help I have a attached the copy of the vehicle port CHP I would appreciate any assistance Thank you Sincerely,
*** ***Operations ManagerAngelo's Towing & RecoveryS 26TH STSan Diego, CA 92113Ph: ***Fax: ***Cell ph: ***
*Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
The only result that will fix the situation is to have the car repaired by the *** *** dealerStatements by Angelo's Towing representative and their partner mechanics with regards to vehicle mileage are speculationAccording to my conversation with the dealer, only *** can access the vehicles main computer where the mileage is keptAll I am asking is that my car be returned with the correct mileage and an operational Dash ClusterAngelo's Towing has implied that I've been trying to tamper with the mileageIf this was the case, why would I ask that the dealer work on the car from the beginning? Angelo's Towing opted not to have the car properly repaired and has asked me to accept a used cluster with thousands of more miles on itThis devalues my carIf Angelo's towing wants to do what's right they'd pay for the dealer to properly repair the car
Regards,
*** ***