Angelo's Carpets Gallery

Review: Synopsis: October 17, 2012 Angelo’s Carpet Gallery, aka Angelo's Carpet One, the vendor, sold and installed [redacted] Chalmette Brazilian Cherry engineered hardwood flooring in my home without performing a moisture test on the concrete slab and without taking into consideration the manufacturer’s warranty, which was voided as soon as the floor was installed on a radiant heated slab. After numerous attempts to resolve the floor problems with the Angelo’s Carpet One , the vendor; I spoke with [redacted], the manufacturer and they will not honor the ( 25 year) warranty for this floor because the vendor installed the floor on a radiant heated concrete slab. The floor has failed and is not performing as promised or warranted by the vendor. I called and/or spoke to [redacted] on the following occasions to complain about the failure of the floor: 11/21/2012, 12/17/2012, 12/28/2012, 01/24/2013, 02/04/2013, 02/07/2013, 02/11/2013, 02/19/2013, 02/20/2013, 02/22/2013, 02/25/2013, 03/01/2013, 04/12/2013.

On April 23, 2013 vendor removed floor. Vendor has floor and payment for floor. I have a huge mess of torn up concrete and black dust throughout my home and a patterned stairway rug which will not compliment any other rug.

I have attempted resolution through my [redacted] card, however Angelo's Carpet One's singular response is that I am out of time to dispute the charge. It should be noted that [redacted] prevented me from disputing the charge earlier by his numerous promises to solve the problem which never materialized.Desired Settlement: My desired outcome is a complete refund for the floor and the stairway rug purchased to accent the floor. The stairway rug is of a distinct design, not ordinary rug goods.