Angels Of Mercy LLC

Company Response to Revdex.com Case # [redacted] - [redacted] December 28, Revdex.com SERVING DENVER & BOULDER, COLORADO East Florida Avenue # Denver, CO Phone: (303) 758- Re: Revdex.com CASE ID #: [redacted] - [redacted] Dear Revdex.com, Please accept this formal acknowledgement notice of the above referenced Revdex.com case number submitted by the aforementioned consumerPlease note, that we are more than willing to thoroughly investigate the consumer's said complaints in an attempt to better understand, validate and fairly resolve all of their issues against our companyCustomer satisfaction is critically important to us and we want to ensure that every customer knows their business is valued and truly appreciated When it comes to these matters we put ourselves completely at the customer's disposalRest assured that if and upon a full and thorough investigation through [redacted] (Claims Processing Center) we can validate that the customer's claims/complaints against the company are in fact true and accurate, the company guarantees to compensate the customer in accordance to their coverage and will ensure a fair resolution to their issues It is important for the Revdex.com to know that, as part of our commitment to Quality Assurance and Customer Satisfaction all consumers are given the opportunity and necessary resources to deal directly with our company in hopes of reaching a fair resolutionIn addition to that, all consumers receive informative documentation prior to their service date, advising them that in the unlikely event a consumer may realize that some of their goods are damaged or missing, or if they feel that they have been over-charged or charged for services that they didn't received prior, during or after services were completed, they are provided with the opportunity to have their issues and concerns formally addressed, investigated and resolved in accordance with their coverage and contractual liabilities To better understand and validate all of the consumer claims/complaints we respectfully request that the consumer submit copies of the contracts they have received from the company, they allegedly have had transactions with to determine and validate the company they are attempting to file their complaint againstThus will confirm interaction between both parties and ensure a fair investigation for both the customer as well as the company We respectfully request that the consumer provide the following supportive Documents (FRONT AND BACK); Bill of Lading (contract) Order for Service Household Goods Descriptive Inventory (both pickup and final delivery copies) Proof of any financial transaction made with the Service Provider (receipt, bank statement, etc.) We urge the customer to submit additional information as soon as possible so that we may address their issuesBe sure to highlight any notations made at the time of service implementing said concerns We strongly believe that with mutual consideration and understanding, we can easily reach a fair resolution and keep the relationship between all parties in good-standing Very Truly, [redacted] Customer Service Department - Northwestern Van Lines

Company Response to Revdex.com Case # *** - *** ***
January 5,
Revdex.com SERVING DENVER & BOULDER, COLORADO
East Florida Avenue #
Denver, CO
Phone: (303) 758-
Re: Revdex.com CASE ID #: *** - *** ***
Dear Valued Customer,
We would first like to thank you for your patronage, we truly appreciate you as a customer and value your businessWe understand moving can be an exhausting process, and want to make it as convenient and stress-free as possible for you
Please note that as per company terms & conditions, all Long Distance deliveries are made on a flexible basis with an estimated arrival time Up To Business Days per Customer Notification Date (Your FIRST Available Delivery/Ready Date)
It is important to remember that all estimated time of arrivals are subject to change depending on many industry factors such as traffic, weather conditions, unforeseen mechanical problems or unexpected delays with prior deliveries scheduled before you
Per your request, please see below the current status of your shipment:
Awaiting to be Loaded Status:
As of today, our record shows that your shipment is still awaiting to be loaded with our FIRST AVAILABLE delivery truck going in your direction
Please note that upon loading and shipping your belongings, our Operation Department will contact you and notify you with a revised ETA (Estimated Time of Arrival) as well as the contact information of your driver
We would first like to thank you for your patronage, we truly appreciate you as a customer and value your businessWe understand moving can be an exhausting process, and want to make it as convenient and stress-free as possible for you
TRACK YOUR SHIPMENT: With this NEW online system you can now track your long distance shipment with just a click of a button and receive up to date status on your delivery
To track your shipment, please follow the following steps:
Please log on to: www.***
When entering site please click on the tab that says: TRACK YOUR SHIPMENT
Just fill out the online short form and you will be contacted with your delivery update
Residential Move Tracking: To track your shipment, you will need to enter your order number, full name, and Pick up DateTo find your order number, please check your bill of lading(If you don't have one, contact us.) Your order number appears in the top right hand corner
Corporate Move Tracking: If you are a corporate customer and have already received a user name and password through our system, please click the Corporate Login button on the top right corner to track multiple shipments and view shipment details
It is our pleasure to devote time and resources to resolving each and every customer request, as we believe that satisfied customers are the best business investment!
Very Truly,
*** ***
Customer Service Department - Northwestern Van Lines
(CO Revdex.com Complaint - *** *** - B.pdf)

Company Response to Revdex.com Case # *** - *** ***
December 31,
Revdex.com SERVING DENVER & BOULDER, COLORADO
East Florida Avenue #
Denver, CO
Phone: (303) 758-
Re: Revdex.com CASE ID #: *** - *** ***
Dear Revdex.com,
Please accept this
formal acknowledgement notice of the above referenced Revdex.com case number submitted by the aforementioned consumerPlease note, that we are more than willing to thoroughly investigate the consumer's said complaints in an attempt to better understand, validate and fairly resolve all of their issues against our companyCustomer satisfaction is critically important to us and we want to ensure that every customer knows their business is valued and truly appreciated
When it comes to these matters we put ourselves completely at the customer's disposalRest assured that if and upon a full and thorough investigation through *** (Claims Processing Center) we can validate that the customer's claims/complaints against the company are in fact true and accurate, the company guarantees to compensate the customer in accordance to their coverage and will ensure a fair resolution to their issues
It is important for the Revdex.com to know that, as part of our commitment to Quality Assurance and Customer Satisfaction all consumers are given the opportunity and necessary resources to deal directly with our company in hopes of reaching a fair resolutionIn addition to that, all consumers receive informative documentation prior to their service date, advising them that in the unlikely event a consumer may realize that some of their goods are damaged or missing, or if they feel that they have been over-charged or charged for services that they didn't received prior, during or after services were completed, they are provided with the opportunity to have their issues and concerns formally addressed, investigated and resolved in accordance with their coverage and contractual liabilities
To better understand and validate all of the consumer claims/complaints we respectfully request that the consumer submit copies of the contracts they have received from the company, they allegedly have had transactions with to determine and validate the company they are attempting to file their complaint againstThus will confirm interaction between both parties and ensure a fair investigation for both the customer as well as the company
We respectfully request that the consumer provide the following supportive Documents (FRONT AND BACK);
Bill of Lading (contract)
Order for Service
Household Goods Descriptive Inventory (both pickup and final delivery copies)
Proof of any financial transaction made with the Service Provider (receipt, bank statement, etc.)
We urge the customer to submit additional information as soon as possible so that we may address their issuesBe sure to highlight any notations made at the time of service implementing said concerns
We strongly believe that with mutual consideration and understanding, we can easily reach a fair resolution and keep the relationship between all parties in good-standing
Very Truly,
*** ***
Customer Service Department - Northwestern Van Lines

(The consumer indicated he/she DID NOT accept the response from the business.)
This is the same form letter I have received SIX times with the same information after logging into the ***I requested this again on Jan 3, via *** and not received a response
I have called the number for *** and left a message and no one returns the callIt is run by the Customer Service Dept of Northwestern Van LinesI called Northwestern Van Lines and left a message for customer service on Jan4, and no one returned my call
I am requesting THREE things from this company:
When will my belongings be delivered?
Where are my belongings physically located at this time?
Go back to the original amount on the contract instead of having it DOUBLED!
My husband is not sleeping due to this and I have now gotten physically ill due to all the stressIt is not good for either one of our physical being

Company Response to Revdex.com Case # [redacted] - [redacted]
December 28, 2015
Revdex.com SERVING DENVER & BOULDER, COLORADO
3801 East Florida Avenue #350
Denver, CO 80210
Phone: (303) 758-2100
Re: Revdex.com CASE ID #: [redacted] - [redacted]
Dear Revdex.com,
Please accept...

this formal acknowledgement notice of the above referenced Revdex.com case number submitted by the aforementioned consumer. Please note, that we are more than willing to thoroughly investigate the consumer's said complaints in an attempt to better understand, validate and fairly resolve all of their issues against our company. Customer satisfaction is critically important to us and we want to ensure that every customer knows their business is valued and truly appreciated.
When it comes to these matters we put ourselves completely at the customer's disposal. Rest assured that if and upon a full and thorough investigation through [redacted] (Claims Processing Center) we can validate that the customer's claims/complaints against the company are in fact true and accurate, the company guarantees to compensate the customer in accordance to their coverage and will ensure a fair resolution to their issues.
It is important for the Revdex.com to know that, as part of our commitment to Quality Assurance and Customer Satisfaction all consumers are given the opportunity and necessary resources to deal directly with our company in hopes of reaching a fair resolution. In addition to that, all consumers receive informative documentation prior to their service date, advising them that in the unlikely event a consumer may realize that some of their goods are damaged or missing, or if they feel that they have been over-charged or charged for services that they didn't received prior, during or after services were completed, they are provided with the opportunity to have their issues and concerns formally addressed, investigated and resolved in accordance with their coverage and contractual liabilities.
To better understand and validate all of the consumer claims/complaints we respectfully request that the consumer submit copies of the contracts they have received from the company, they allegedly have had transactions with to determine and validate the company they are attempting to file their complaint against. Thus will confirm interaction between both parties and ensure a fair investigation for both the customer as well as the company.
We respectfully request that the consumer provide the following supportive Documents (FRONT AND BACK);
Bill of Lading (contract)
Order for Service
Household Goods Descriptive Inventory (both pickup and final delivery copies)
Proof of any financial transaction made with the Service Provider (receipt, bank statement, etc.)
We urge the customer to submit additional information as soon as possible so that we may address their issues. Be sure to highlight any notations made at the time of service implementing said concerns.
We strongly believe that with mutual consideration and understanding, we can easily reach a fair resolution and keep the relationship between all parties in good-standing.

Very Truly,
[redacted]
Customer Service Department - Northwestern Van Lines.

(The consumer indicated he/she DID NOT accept the response from the business.)
I have continued to contact this company on a daily basis. The only people that answer are the customer service department. I asked to speak to a manager and was told the highest level of manager available was a supervisor named [redacted]. She said she could not give me a delivery date that they only forwarded information. I asked to speak to [redacted], the owner and was told he is out of the country for an undetermined amount of time.
I sent another request last night to [redacted] and have not received a response. On Dec. 28,2015 I called the 1800 number for [redacted] and the Northwestern customer service associate answered so I am assuming they are the same company which again is showing a deception by this company.
I have the bill of lading, the contract and proof of payment. My contract with this company is: [redacted]. I don't have a delivery copies because this company has not delivered my belongings.
This could have been settled by the owner or a "Manager" if there is one calling me and giving me a ETA and adjusting my amount owed by to the original amount.
This company won't even tell me where my belongings are physically located. I have been told Kansas City, Chicago and Kansas.
They are taking advantage of a DISABLED PERSON AND ELDERLY PERSON. This needs to be addressed as soon as possible to get a resolution. The resolution that would be a "fair" resolution according to [redacted] letter is to get my belongings delivered to me as soon as possible and to have the original amount owed reinstated. I have attached the moving claim because I get this every time I send in a request on my delivery except like I stated before I have not received a response from my latest request. [redacted]

Initial Business Response /* (1000, 6, 2015/12/16) */
Company Response to Revdex.com Case # [redacted] - [redacted]
December 16, 2015
Revdex.com SERVING DENVER & BOULDER, COLORADO
3801 East Florida Avenue #350
Denver, CO 80210
Phone: (XXX) XXX-XXXX
Re: Revdex.com CASE ID #: [redacted]...

- [redacted]
Dear Revdex.com,
Please accept this formal acknowledgement notice of the above referenced Revdex.com case number submitted by the aforementioned consumer. Please note, that we are more than willing to thoroughly investigate the consumer's said complaints in an attempt to better understand, validate and fairly resolve all of their issues against our company. Customer satisfaction is critically important to us and we want to ensure that every customer knows their business is valued and truly appreciated.
When it comes to these matters we put ourselves completely at the customer's disposal. Rest assured that if and upon a full and thorough investigation through [redacted] (Claims Processing Center) we can validate that the customer's claims/complaints against the company are in fact true and accurate, the company guarantees to compensate the customer in accordance to their coverage and will ensure a fair resolution to their issues.
It is important for the Revdex.com to know that, as part of our commitment to Quality Assurance and Customer Satisfaction all consumers are given the opportunity and necessary resources to deal directly with our company in hopes of reaching a fair resolution. In addition to that, all consumers receive informative documentation prior to their service date, advising them that in the unlikely event a consumer may realize that some of their goods are damaged or missing, or if they feel that they have been over-charged or charged for services that they didn't received prior, during or after services were completed, they are provided with the opportunity to have their issues and concerns formally addressed, investigated and resolved in accordance with their coverage and contractual liabilities.
To better understand and validate all of the consumer claims/complaints we respectfully request that the consumer submit copies of the contracts they have received from the company, they allegedly have had transactions with to determine and validate the company they are attempting to file their complaint against. Thus will confirm interaction between both parties and ensure a fair investigation for both the customer as well as the company.
We respectfully request that the consumer provide the following supportive Documents (FRONT AND BACK);
Bill of Lading (contract)
Order for Service
Household Goods Descriptive Inventory (both pickup and final delivery copies)
Proof of any financial transaction made with the Service Provider (receipt, bank statement, etc.)
We urge the customer to submit additional information as soon as possible so that we may address their issues. Be sure to highlight any notations made at the time of service implementing said concerns.
We strongly believe that with mutual consideration and understanding, we can easily reach a fair resolution and keep the relationship between all parties in good-standing.

Very Truly,
[redacted]
Customer Service Department - Northwestern Van Lines.