I have received your letter describing a customer complaint, with ID [redacted], datedAugust 31, 2015. Please be advised that we treat every customer complaint equallywith the utmost level of sincerity. Our response to this individual's complaint is below:
• The housekeeper, [redacted]...
our Executive Housekeeper, [redacted] our AssistantGeneral Manager, and Adam our Chief Engineer all inspected the guest roomthat [redacted] occupied and verified that it wreaked like cigarette smoke.The smoking ban in the State of Wisconsin requires us to enforce this importantlaw. Each guest signs a registration card upon check-in agreeing to our termsand conditions of renting a room, including being held liable for smoking anddamages to our guest rooms. They can either pay our modest smoking penaltycharge or be fined by the police.• There was not a Do Not Disturb sign on the guest room door when ourhousekeeper entered to clean her guest room, nor were there any belongings.By appearance the room was dirty and vacant. As a private business and understate law, we have every right to enter any of our guest rooms at any time thatwe deem appropriate to inspect and/or clean the room.o I, the General Manager, was unable to meet with this guest as I was in ameeting at the time that she was complaining, swearing, and creating a scene inour lobby.Thank you for bringing this issue to my attention. We will not be returning the guest's$200 smoking penalty charge or reimbursing her for not abiding by state law whilerenting one of our guest rooms. We now consider this matter closed.~'
I have received your letter describing a customer complaint, with ID [redacted], datedAugust 31, 2015. Please be advised that we treat every customer complaint equallywith the utmost level of sincerity. Our response to this individual's complaint is below:
• The housekeeper, [redacted]...
our Executive Housekeeper, [redacted] our AssistantGeneral Manager, and Adam our Chief Engineer all inspected the guest roomthat [redacted] occupied and verified that it wreaked like cigarette smoke.The smoking ban in the State of Wisconsin requires us to enforce this importantlaw. Each guest signs a registration card upon check-in agreeing to our termsand conditions of renting a room, including being held liable for smoking anddamages to our guest rooms. They can either pay our modest smoking penaltycharge or be fined by the police.• There was not a Do Not Disturb sign on the guest room door when ourhousekeeper entered to clean her guest room, nor were there any belongings.By appearance the room was dirty and vacant. As a private business and understate law, we have every right to enter any of our guest rooms at any time thatwe deem appropriate to inspect and/or clean the room.o I, the General Manager, was unable to meet with this guest as I was in ameeting at the time that she was complaining, swearing, and creating a scene inour lobby.Thank you for bringing this issue to my attention. We will not be returning the guest's$200 smoking penalty charge or reimbursing her for not abiding by state law whilerenting one of our guest rooms. We now consider this matter closed.~'