AngelSense

We offer a 30-day trial to try the product risk-free and then clients are entered into a 1-year contract as stipulated on our order page of the website, in our Terms and Conditions, and emailed to all clients in the confirmation email post purchaseAfter months of usage, client rejected ***
chargesAfter multiple attempts to contact client, she responded stating that she can not afford the monthly payment but would like to keep the servicemonths after purchase, still within contract and after failed payments; we offered the client financial planning assistance to help out with financial hardshipNo replyUntil today, the service was still availableWe have no choice but to suspend service for something that isn't being paid forWe clearly state our trial period is daysAt no point during the days did this client request to cancel serviceWe have now frozen this client's account which will not be charged further or be able to use our serviceAs it our mission to provide peace of mind to families, regardless of the events leading to this, we are open to discussing options to reinstate service for this familyKind regards, Sidra C***, Community Manager