I am rejecting this response because: We expected a high quality job and do not feel it was necessary to advise we did not want any corners cut. The vent should have been installed with the box. The amount of time that the trailer was at your shop was more than sufficient to cover all requested work. That alone cost us significant revenue as the work shouldn't have taken 3 weeks. At this point, we simply want our complaint on record so that others can see our experience. We do not wish to bring it back for additional work.
I am rejecting this response: As far as the bill, we received estimates one
at $4200.00 and one for $3200.00. We had asked repeatedly for updated estimates but got none until the bill for $was given to me. I expressed my concern at the increase and an adjustment was made down to $6124.59. Still way above estimates. This appears to be primarily due to increased labor costs to order to complete the work as it had already sat in their shop for weeks. We should not bear this expense. As far as fixing the sloppy work on the vent, we were advised that it would be at our expense and that it would take multiple days in the shop to fix. It should be done in one day and not cost us
The work is not sloppy on the front ventThe installation is clean and will not leakWe can only do what the customer asks us to doIf he did not want a gap at the interior front between the outer wall and inner plywood sheet he should have let us know prior to st***ing workNow because I don’t know the exact measurement of the opening in the plywood I need to measure it and make a bezel to fill the gapI only need the trailer for a couple of minutes to measure the opening and then I will make a bezel, but that will take a couple of hoursHe can bring the trailer back by once the bezel is made and the installation will only take a few minutesI explained this to *** and I told him since it wasn’t included originally I would have to charge him, but at this point we will do it at no chargeWhen he originally brought the trailer in it was for removing a roll up door and installing swing doors and we told him it would take a weekwe had problems getting the correct parts for the door hinges and that pushed it back days, plus we had to do a repair at the top rail that added time also*** also added the other repairs when he brought it in and those repairs added to the time to do the jobI is not fair to expect all the work he requested to be done in the same time frame as the original door replacement time frameThe original cost estimate was for the door replacement only not the added on work such as the vents, battery box, liftgate, side rail and the roof rail repair. *** Have a great day!*** ***PresidentDavis Truck Painting Inc.P.OBox
I am rejecting this response because: We expected a high quality job and do not feel it was necessary to advise we did not want any corners cut The vent should have been installed with the box The amount of time that the trailer was at your shop was more than sufficient to cover all requested work That alone cost us significant revenue as the work shouldn't have taken weeks At this point, we simply want our complaint on record so that others can see our experience We do not wish to bring it back for additional work
customer contacted us with the complaint and we discussed resolutionhave already replaced the missing rivets and waiting for customer to bring trailer in to measure for a bezel for the interior front vent
I am rejecting this response because: We expected a high quality job and do not feel it was necessary to advise we did not want any corners cut. The vent should have been installed with the box. The amount of time that the trailer was at your shop was more than sufficient to cover all requested work. That alone cost us significant revenue as the work shouldn't have taken 3 weeks. At this point, we simply want our complaint on record so that others can see our experience. We do not wish to bring it back for additional work.
I am rejecting this response: As far as the bill, we received estimates one
at $4200.00 and one for $3200.00. We had asked repeatedly for updated estimates but got none until the bill for $was given to me. I expressed my concern at the increase and an adjustment was made down to $6124.59. Still way above estimates. This appears to be primarily due to increased labor costs to order to complete the work as it had already sat in their shop for weeks. We should not bear this expense. As far as fixing the sloppy work on the vent, we were advised that it would be at our expense and that it would take multiple days in the shop to fix. It should be done in one day and not cost us
The work is not sloppy on the front ventThe installation is clean and will not leakWe can only do what the customer asks us to doIf he did not want a gap at the interior front between the outer wall and inner plywood sheet he should have let us know prior to st***ing workNow because I don’t know the exact measurement of the opening in the plywood I need to measure it and make a bezel to fill the gapI only need the trailer for a couple of minutes to measure the opening and then I will make a bezel, but that will take a couple of hoursHe can bring the trailer back by once the bezel is made and the installation will only take a few minutesI explained this to *** and I told him since it wasn’t included originally I would have to charge him, but at this point we will do it at no chargeWhen he originally brought the trailer in it was for removing a roll up door and installing swing doors and we told him it would take a weekwe had problems getting the correct parts for the door hinges and that pushed it back days, plus we had to do a repair at the top rail that added time also*** also added the other repairs when he brought it in and those repairs added to the time to do the jobI is not fair to expect all the work he requested to be done in the same time frame as the original door replacement time frameThe original cost estimate was for the door replacement only not the added on work such as the vents, battery box, liftgate, side rail and the roof rail repair. *** Have a great day!*** ***PresidentDavis Truck Painting Inc.P.OBox
I am rejecting this response because: We expected a high quality job and do not feel it was necessary to advise we did not want any corners cut The vent should have been installed with the box The amount of time that the trailer was at your shop was more than sufficient to cover all requested work That alone cost us significant revenue as the work shouldn't have taken weeks At this point, we simply want our complaint on record so that others can see our experience We do not wish to bring it back for additional work
customer contacted us with the complaint and we discussed resolutionhave already replaced the missing rivets and waiting for customer to bring trailer in to measure for a bezel for the interior front vent