Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.Ms [redacted] 's response is completely invalid in many aspectsFirst of all, if the dog wasn't sick when we bought him, why did we notice a cough almost immediately and have the dog in the emergency room that night? Ms [redacted] said that she would have noticed a cough because the dog was in her house, however, her son (who we dealt with when we picked up the dog because Ms [redacted] was unavailable) told us that they had just brought the dog in from an exterior kennel the previous dayWe received the dog with pieces of feces dried to his fur, which seems to indicate that he wasn't being held in very sanitary conditions Also, the emergency vet did not conduct an x-ray that nightThey said he seemed to have kennel cough, but recommended that we see our veterinarian as soon as possible to see if it cleared upThe reason our dog lived until his vet visit was because he was started on antibiotics that night which helped to control his respiratory infection As far as the ear mites and the coccidosis, those are both indications of environmental issues at Ms [redacted] 's placeShe may have a nice house for her family, but it's clear that the dogs do not get afforded the same benefitOur puppy was not exposed to any other animal, or area where he could have possibly picked up those issuesIt is with absolute certainty that we can say he came to us from Ms [redacted] with those issues I do not want a free dogThis is why I am not asking for my money back for the dogI am perfectly content with Ms [redacted] keeping the $we agreed upon for my acquisition of a HEALTHY dogHowever, she did not give me a HEALTHY dog, and we've paid over $1,in vet bills already because of itHer offer of a refund is absurdThis is a pet, an animal, and something my family IMMEDIATELY bonded withIt's not a tractor, or a radio, or a televisionI would not bring my dog back to a place that made him so sick, just so Ms [redacted] can portray him as a healthy dog to another family and rip them off Since this issue, we have found out that Ms [redacted] 's business is not registered in the state, and have reported her accordinglyWe checked with the secretary of state's office to see if she is a tax-paying breeder, and were told that she is notShe made us pay in cash because she isn't a breeder at all, she is the operator of a dog/puppy millWhile I am glad we were able to rescue our dog from her, I also feel like she shouldn't be able to do this to other families I gave Ms [redacted] the opportunity to have the integrity to step up and offer assistance, as she did not live up to her end of our dealI told her the costs and allowed her the chance to offer helpMs [redacted] scoffed at me and told me there was no way she was going to do thatShe accuses me of trying to scam her, but it is Ms [redacted] who is the scam artist in this instance, and she needs to be stopped Thank you for your time.Regards, [redacted] ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear belowThe total cost of the install was about $
This was paid when the alarm system was installed not the surveillance system
They also did not say that the system was a custom install or "basic
install" and what it entailed, was what I was getting"The
surveillance system was completed at a later dateAt that time the installer
of the surveillance system had told me that he would be back within weeks to
change what needed to be changedThe installer never came back as I was told
from several of the people from the company that was because of his performance
I did communicate with the original installer (Greg) for the alarm system
explaining my concerns for the first time around September of on how the
install was not up correctly and wires were showing and then many times after
that as I was asked to by Greg to let him know about any issuesHe stated he
would contact the office and let them knowI did try to communicate many times
with the office but in the beginning no one returned my calls until the new
office person (Jill) started with the companyAs far as the other wires around
my house they are wires that have been removed for some time nowThe other
wires are necessary for utility usesThe siding was supposedly fixed I believe
in May after it was exposed to several months of bad snowy, wet weather, and
many, many complaintsThe installer had drilled a hole in my siding for the
wire to come out of the siding and left a lot of wiring behind it, which in
turn was too heavy and broke my siding in halfAs the wires that were more
than abundant behind it, it had fallen againThe contractor then had to come
back on July and rigged the siding to stay on by “gluing and nailing it”
There is an issue if that is the only way to make siding to stay on because
they did not install the surveillance system correctlyI still have several
HOLES in my walls at this timeAs far as the one attempt to meet with me that
I did agree to, it was the only one visit that I ended up having to go to work
I had met with many of them more than onceI have a job that if they call I have
to goI did refuse to sign the paper because as stated to me I had to sign
before any work was done and because it is a blackmail letterI have to either
take all derogatory remarks off the Revdex.com or I have to pay, as a customer that
was never told that there was a charge for an install to “hide” wiresBesides
the fact that it is a cosmetic issue as I have explained to them many times, it
does not make sense when a company that “specializes” in alarm and surveillance
systems does not hide wires as it is a security issueI have every right as a
consumer to let everyone know that the company is not supplying what they are
in business for “Security”
Regards,
*** ***
We have made numerous trips and multiple phone calls to resolve any possible outstanding issuesThe siding has been fixed (7/08/and no other damage per 3rd party, experienced contractor which we paid for repairs and inspectionThe house is a trilevel and it would be extremely difficult to hide
all the wires with multiple cameras around the perimeter She paid for a our most basic installation not a custom, advanced installation which seems to be what she is now requesting.
We have difficultly with this request since there were no issues brought to my attention when we installedThere were no issues raised when she paid for the installation as that would have been the time to raise a complaint with how the wires were ran and looked Furthermore, I went to meet with her to resolveConfirmed on phone 1/an hour prior to meeting and she did not show upThere are multiple satellite and cable wires exposed and wrapped around the house as well, not just our wiresIn effort to go the extra mile, we offered to totally rewire the whole camera job at NO COST to herWith one stipulation; upon completion of the custom re-installation per her request, client would remove any derogatory comments or pay for the custom, advanced installationShe is unwilling to do thisKeep in mind her system is functioning properly, it is merely and aesthetic concern of her
The Owner of On Guard Solutions came to our home soliciting for our businessWe signed on with them and they took over our home security system and we added a cameraThis was April and today it is June and our camera is and has never been correctly operationalWe contacted Mr*** by phone and by text and by email with no reply from him personallyHe sent out a installer twice that was not able to fix the problemWe have called Guardian Protection Services Headquarters in PA and they sent a technician June 26, that couldn't figure out what was wrongThis company has given us clips a month and the camera takes so many clips we use up clips in less than two weeks! They increased our clips to only until the next monthly allowance and we have to call againHowever they offered us clips a month at an additional feeThey said they would sent via email a new contract for the clips but we have yet to receive that contractHowever; we noticed that we now have clips per month? I called their Headquarters again on June 27, and they say they will again talk to a more experienced technician about our caseIn the meantime we had to cut off the cell phone notifications because we couldn't get sleep from the constant notification ringing of our cell phones at night! The operator I spoke to June 27, gave us a month credit for our inconvenienceReally? Two months and this is as far as we have gotten with this company located in Fishers IndianaShame on you Mr*** ***, owner of On Guard SecurityThe buck should stop with YOU!
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
When the company came to my house the first time, it was to only install the alarm system and not the surveillance systemThis is when I paid the money for the system to be completed as stated beforeIt was not until the surveillance system was installed that I was completely unsatisfied. First, and foremost, this is a SECURITY ISSUE, on top of an aesthetic issue on the outside. As a "reputable" security company I am not sure what the issue for the company would beIt is not difficult to have the wires ran from the attic as we had a cable company come to the house and run wires through the attic just fineNo complaints came from themThere is however, as stated previously still holes on the inside walls of my homeYes this is truely an aesthetic issue! I do not know of anyone who wants holes in the walls of their homes with wires coming out of themAs for the letter this company wanted me to sign, the employees that came to my house stated "it must be signed before the work was done." I refused to sign a paper reliquishing all my rights as a consumer to something before it is completedAs the letter stated, if I do not sign it, I will then be charged for the re-wiring for my homeSo in-turn either sign the letter before the work is done and agree to taking any negative remarks off the Revdex.com or I can pay for the re-wiringThis is blackmailMy suggestion at this point as stated before is to void any contract with a company that refuses to up-hold their performance in a business they claim to be professionals
Regards,
*** ***
HiI am responding to the complaint by Mr***Mr*** did indeed purchase an week old King Charles Spaniel from me on Saturday, March 14, The puppy was healthy when
he left meI had never noticed a coughThe puppies we're in my home, so I would have noticed a coughThe same evening that Mr*** bought the puppyA sibling that I kept had a minor coughHer cough lasted days without any medicationI'm not disputing that the puppy may have had kennel coughI offered to refund Mr*** for the puppyHe stated that he would not return the puppy for $10, Kennel cough is not life threatening to a puppyMr*** contacted me the next day and said that the puppy was fine and the cough was much betterThendays later, On Friday, March 20, 2015, Mr*** texted me informing me that the puppy had Pneumonia, coccidiosis and ear mitesFirst off, if the puppy would have had pneumonia when he left my home, he would not have lived until Friday, so I do not believe that pneumonia was present when I sold the puppyAs for the coccidiosis, it is a parasite that is highly contagiousSo if he would have had coccidiosis while here, all of the puppies would have had itNone of the other puppies had any diarrhea, which is the only sign of coccidiosisAnd as for the ear mites, none of my puppies had any sign of ear mitesI'm not accusing Mr*** of lying about these problemsI am however denying that the puppy left here with the issues at handMr*** had the puppy at the vet on Saturday the 15th and didn't mention any other issues besides Kennel CoughWhy wasn't anything else mentioned until a week laterRegardless of these facts, I offered a refund for a second timeAnd again, Mr*** refused to return the dogMr*** signed a Purchase/Health agreement stating that I am not to be held responsible any veterinary expensesHe chose to keep the puppy and refused a refund not once but twice!!! I'm not sure why Mr*** feels like he is entitled to keep the puppy and get the money back alsoI feel like I went above and beyond to try to make things rightHad Mr*** accepted my offer of a refund the first time, he would not have had the additional veterinary expensesI feel like this is a scam against me to collect money AND a free dogSometimes people see that someone has done well for themselves and try to take advantage of people for their own benefitMr*** made several comments about how nice our home wasHe assumed that we are wealthy and tried to make an opportunity to collect unwarranted money I will be sending a copy of our complete conversationAll communication was by text messageI am sending all of those text messages as proof that I tried to make things rightI am also sending a copy of the Purchase Agreement that Mr*** signed that clearly states that puppies can only be returned for genetic or terminal illnessAnd that the puppy must be returned to me to be eligible for a refundAt this point...I do not intend to refund Mr*** for the purchase price or any of the expensesHe refused a refund twice, so by that refusal, he assumed full responsibility for the puppy and any expenses accrued as the result of choosing to keep the puppyAll text messages and a copy of Purchase/Health agreement will followThanks for your time!!! *** ***
The client accepted and paid for the original job she is dissatisfied withNothing substantial has changed since It is functional and operationalWe have attempted to address her concernsThe issue with the siding has been repaired, as she reportedHer concern is an aesthetic oneAs reported previously, there were multiple wires exposed around her house PRIOR to our arrival primarily because it is tri-level and not conducive to hiding wiresWe were willing to redo at NO EXTRA expense to the client while at significant cost and time (16-hours) as we were willing to go the 'extra mile'All that we asked was that after we completed to HER satisfaction, she would remove the derogatory review, which are extreme in our opinion for such a jobOf course there are two sides to every coinNonetheless, she refused our offer to totally redo to her preferenceThe only other alternative is to pay us to redo as we would have to basically start from scratch and install 'custom' at much greater time and effort on a 'time and materials basis'Since she refused our offer to do for free, I doubt she is willing to pay redo That is not blackmail, that is businessKirk B***
I have been with on OnGuard Security Solutions for several yearsThe staff is always very professional and prompt in regards to following up with any questions or concerns! They have come to my home several times due to problems caused by my cable company! The technician was very friendly and polite and never complained in regards to the several service calls! Acustomer service and I would defaintly refer them to any of my friends and family
I switched from F.EMoran to OnGuard after their mishandling of equipment upgrade costs The OnGuard installer (Bob) was very skilled and was able to reprogram the existing security system and activate all the existing sensors, etc He was very diligent and kept me informed the entire process
Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.Ms***'s response is completely invalid in many aspectsFirst of all, if the dog wasn't sick when we bought him, why did we notice a cough almost immediately and have the dog in the emergency room that night? Ms*** said that she would have noticed a cough because the dog was in her house, however, her son (who we dealt with when we picked up the dog because Ms*** was unavailable) told us that they had just brought the dog in from an exterior kennel the previous dayWe received the dog with pieces of feces dried to his fur, which seems to indicate that he wasn't being held in very sanitary conditions
Also, the emergency vet did not conduct an x-ray that nightThey said he seemed to have kennel cough, but recommended that we see our veterinarian as soon as possible to see if it cleared upThe reason our dog lived until his vet visit was because he was started on antibiotics that night which helped to control his respiratory infection
As far as the ear mites and the coccidosis, those are both indications of environmental issues at Ms***'s placeShe may have a nice house for her family, but it's clear that the dogs do not get afforded the same benefitOur puppy was not exposed to any other animal, or area where he could have possibly picked up those issuesIt is with absolute certainty that we can say he came to us from Ms*** with those issues
I do not want a free dogThis is why I am not asking for my money back for the dogI am perfectly content with Ms*** keeping the $we agreed upon for my acquisition of a HEALTHY dogHowever, she did not give me a HEALTHY dog, and we've paid over $1,000 in vet bills already because of it. Her offer of a refund is absurdThis is a pet, an animal, and something my family IMMEDIATELY bonded withIt's not a tractor, or a radio, or a televisionI would not bring my dog back to a place that made him so sick, just so Ms*** can portray him as a healthy dog to another family and rip them off
Since this issue, we have found out that Ms***'s business is not registered in the state, and have reported her accordinglyWe checked with the secretary of state's office to see if she is a tax-paying breeder, and were told that she is notShe made us pay in cash because she isn't a breeder at all, she is the operator of a dog/puppy millWhile I am glad we were able to rescue our dog from her, I also feel like she shouldn't be able to do this to other families
I gave Ms*** the opportunity to have the integrity to step up and offer assistance, as she did not live up to her end of our dealI told her the costs and allowed her the chance to offer helpMs*** scoffed at me and told me there was no way she was going to do thatShe accuses me of trying to scam her, but it is Ms*** who is the scam artist in this instance, and she needs to be stopped
Thank you for your time.Regards,*** ***
The representatives that came to my house to install my new security system were very professionalThey were extremely helpful in showing us how to operate our new systemI would highly recommend them to be used for further installation needs
The owner, Kirk B***, is the best in the security business Completely knowledgeable of the industry with impeccable ethics I would not hire any other company I would, and have recommended Kirk to my friends and neighbors
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.Ms [redacted] 's response is completely invalid in many aspectsFirst of all, if the dog wasn't sick when we bought him, why did we notice a cough almost immediately and have the dog in the emergency room that night? Ms [redacted] said that she would have noticed a cough because the dog was in her house, however, her son (who we dealt with when we picked up the dog because Ms [redacted] was unavailable) told us that they had just brought the dog in from an exterior kennel the previous dayWe received the dog with pieces of feces dried to his fur, which seems to indicate that he wasn't being held in very sanitary conditions Also, the emergency vet did not conduct an x-ray that nightThey said he seemed to have kennel cough, but recommended that we see our veterinarian as soon as possible to see if it cleared upThe reason our dog lived until his vet visit was because he was started on antibiotics that night which helped to control his respiratory infection As far as the ear mites and the coccidosis, those are both indications of environmental issues at Ms [redacted] 's placeShe may have a nice house for her family, but it's clear that the dogs do not get afforded the same benefitOur puppy was not exposed to any other animal, or area where he could have possibly picked up those issuesIt is with absolute certainty that we can say he came to us from Ms [redacted] with those issues I do not want a free dogThis is why I am not asking for my money back for the dogI am perfectly content with Ms [redacted] keeping the $we agreed upon for my acquisition of a HEALTHY dogHowever, she did not give me a HEALTHY dog, and we've paid over $1,in vet bills already because of itHer offer of a refund is absurdThis is a pet, an animal, and something my family IMMEDIATELY bonded withIt's not a tractor, or a radio, or a televisionI would not bring my dog back to a place that made him so sick, just so Ms [redacted] can portray him as a healthy dog to another family and rip them off Since this issue, we have found out that Ms [redacted] 's business is not registered in the state, and have reported her accordinglyWe checked with the secretary of state's office to see if she is a tax-paying breeder, and were told that she is notShe made us pay in cash because she isn't a breeder at all, she is the operator of a dog/puppy millWhile I am glad we were able to rescue our dog from her, I also feel like she shouldn't be able to do this to other families I gave Ms [redacted] the opportunity to have the integrity to step up and offer assistance, as she did not live up to her end of our dealI told her the costs and allowed her the chance to offer helpMs [redacted] scoffed at me and told me there was no way she was going to do thatShe accuses me of trying to scam her, but it is Ms [redacted] who is the scam artist in this instance, and she needs to be stopped Thank you for your time.Regards, [redacted] ***
Installer was great Walked us through everything He cleaned up after himself Would recommend them again
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear belowThe total cost of the install was about $
This was paid when the alarm system was installed not the surveillance system
They also did not say that the system was a custom install or "basic
install" and what it entailed, was what I was getting"The
surveillance system was completed at a later dateAt that time the installer
of the surveillance system had told me that he would be back within weeks to
change what needed to be changedThe installer never came back as I was told
from several of the people from the company that was because of his performance
I did communicate with the original installer (Greg) for the alarm system
explaining my concerns for the first time around September of on how the
install was not up correctly and wires were showing and then many times after
that as I was asked to by Greg to let him know about any issuesHe stated he
would contact the office and let them knowI did try to communicate many times
with the office but in the beginning no one returned my calls until the new
office person (Jill) started with the companyAs far as the other wires around
my house they are wires that have been removed for some time nowThe other
wires are necessary for utility usesThe siding was supposedly fixed I believe
in May after it was exposed to several months of bad snowy, wet weather, and
many, many complaintsThe installer had drilled a hole in my siding for the
wire to come out of the siding and left a lot of wiring behind it, which in
turn was too heavy and broke my siding in halfAs the wires that were more
than abundant behind it, it had fallen againThe contractor then had to come
back on July and rigged the siding to stay on by “gluing and nailing it”
There is an issue if that is the only way to make siding to stay on because
they did not install the surveillance system correctlyI still have several
HOLES in my walls at this timeAs far as the one attempt to meet with me that
I did agree to, it was the only one visit that I ended up having to go to work
I had met with many of them more than onceI have a job that if they call I have
to goI did refuse to sign the paper because as stated to me I had to sign
before any work was done and because it is a blackmail letterI have to either
take all derogatory remarks off the Revdex.com or I have to pay, as a customer that
was never told that there was a charge for an install to “hide” wiresBesides
the fact that it is a cosmetic issue as I have explained to them many times, it
does not make sense when a company that “specializes” in alarm and surveillance
systems does not hide wires as it is a security issueI have every right as a
consumer to let everyone know that the company is not supplying what they are
in business for “Security”
Regards,
*** ***
Just had the system installed/works as directed/Hopefully we never have to react to intrusion's but that's what the system is for
We have made numerous trips and multiple phone calls to resolve any possible outstanding issuesThe siding has been fixed (7/08/and no other damage per 3rd party, experienced contractor which we paid for repairs and inspectionThe house is a trilevel and it would be extremely difficult to hide
all the wires with multiple cameras around the perimeter She paid for a our most basic installation not a custom, advanced installation which seems to be what she is now requesting.
We have difficultly with this request since there were no issues brought to my attention when we installedThere were no issues raised when she paid for the installation as that would have been the time to raise a complaint with how the wires were ran and looked Furthermore, I went to meet with her to resolveConfirmed on phone 1/an hour prior to meeting and she did not show upThere are multiple satellite and cable wires exposed and wrapped around the house as well, not just our wiresIn effort to go the extra mile, we offered to totally rewire the whole camera job at NO COST to herWith one stipulation; upon completion of the custom re-installation per her request, client would remove any derogatory comments or pay for the custom, advanced installationShe is unwilling to do thisKeep in mind her system is functioning properly, it is merely and aesthetic concern of her
Kirk and his installer were fantastic! Would highly recommend!!
The Owner of On Guard Solutions came to our home soliciting for our businessWe signed on with them and they took over our home security system and we added a cameraThis was April and today it is June and our camera is and has never been correctly operationalWe contacted Mr*** by phone and by text and by email with no reply from him personallyHe sent out a installer twice that was not able to fix the problemWe have called Guardian Protection Services Headquarters in PA and they sent a technician June 26, that couldn't figure out what was wrongThis company has given us clips a month and the camera takes so many clips we use up clips in less than two weeks! They increased our clips to only until the next monthly allowance and we have to call againHowever they offered us clips a month at an additional feeThey said they would sent via email a new contract for the clips but we have yet to receive that contractHowever; we noticed that we now have clips per month? I called their Headquarters again on June 27, and they say they will again talk to a more experienced technician about our caseIn the meantime we had to cut off the cell phone notifications because we couldn't get sleep from the constant notification ringing of our cell phones at night! The operator I spoke to June 27, gave us a month credit for our inconvenienceReally? Two months and this is as far as we have gotten with this company located in Fishers IndianaShame on you Mr*** ***, owner of On Guard SecurityThe buck should stop with YOU!
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
When the company came to my house the first time, it was to only install the alarm system and not the surveillance systemThis is when I paid the money for the system to be completed as stated beforeIt was not until the surveillance system was installed that I was completely unsatisfied. First, and foremost, this is a SECURITY ISSUE, on top of an aesthetic issue on the outside. As a "reputable" security company I am not sure what the issue for the company would beIt is not difficult to have the wires ran from the attic as we had a cable company come to the house and run wires through the attic just fineNo complaints came from themThere is however, as stated previously still holes on the inside walls of my homeYes this is truely an aesthetic issue! I do not know of anyone who wants holes in the walls of their homes with wires coming out of themAs for the letter this company wanted me to sign, the employees that came to my house stated "it must be signed before the work was done." I refused to sign a paper reliquishing all my rights as a consumer to something before it is completedAs the letter stated, if I do not sign it, I will then be charged for the re-wiring for my homeSo in-turn either sign the letter before the work is done and agree to taking any negative remarks off the Revdex.com or I can pay for the re-wiringThis is blackmailMy suggestion at this point as stated before is to void any contract with a company that refuses to up-hold their performance in a business they claim to be professionals
Regards,
*** ***
HiI am responding to the complaint by Mr***Mr*** did indeed purchase an week old King Charles Spaniel from me on Saturday, March 14, The puppy was healthy when
he left meI had never noticed a coughThe puppies we're in my home, so I would have noticed a coughThe same evening that Mr*** bought the puppyA sibling that I kept had a minor coughHer cough lasted days without any medicationI'm not disputing that the puppy may have had kennel coughI offered to refund Mr*** for the puppyHe stated that he would not return the puppy for $10, Kennel cough is not life threatening to a puppyMr*** contacted me the next day and said that the puppy was fine and the cough was much betterThendays later, On Friday, March 20, 2015, Mr*** texted me informing me that the puppy had Pneumonia, coccidiosis and ear mitesFirst off, if the puppy would have had pneumonia when he left my home, he would not have lived until Friday, so I do not believe that pneumonia was present when I sold the puppyAs for the coccidiosis, it is a parasite that is highly contagiousSo if he would have had coccidiosis while here, all of the puppies would have had itNone of the other puppies had any diarrhea, which is the only sign of coccidiosisAnd as for the ear mites, none of my puppies had any sign of ear mitesI'm not accusing Mr*** of lying about these problemsI am however denying that the puppy left here with the issues at handMr*** had the puppy at the vet on Saturday the 15th and didn't mention any other issues besides Kennel CoughWhy wasn't anything else mentioned until a week laterRegardless of these facts, I offered a refund for a second timeAnd again, Mr*** refused to return the dogMr*** signed a Purchase/Health agreement stating that I am not to be held responsible any veterinary expensesHe chose to keep the puppy and refused a refund not once but twice!!! I'm not sure why Mr*** feels like he is entitled to keep the puppy and get the money back alsoI feel like I went above and beyond to try to make things rightHad Mr*** accepted my offer of a refund the first time, he would not have had the additional veterinary expensesI feel like this is a scam against me to collect money AND a free dogSometimes people see that someone has done well for themselves and try to take advantage of people for their own benefitMr*** made several comments about how nice our home wasHe assumed that we are wealthy and tried to make an opportunity to collect unwarranted money I will be sending a copy of our complete conversationAll communication was by text messageI am sending all of those text messages as proof that I tried to make things rightI am also sending a copy of the Purchase Agreement that Mr*** signed that clearly states that puppies can only be returned for genetic or terminal illnessAnd that the puppy must be returned to me to be eligible for a refundAt this point...I do not intend to refund Mr*** for the purchase price or any of the expensesHe refused a refund twice, so by that refusal, he assumed full responsibility for the puppy and any expenses accrued as the result of choosing to keep the puppyAll text messages and a copy of Purchase/Health agreement will followThanks for your time!!! *** ***
Love it
The client accepted and paid for the original job she is dissatisfied withNothing substantial has changed since It is functional and operationalWe have attempted to address her concernsThe issue with the siding has been repaired, as she reportedHer concern is an aesthetic oneAs reported previously, there were multiple wires exposed around her house PRIOR to our arrival primarily because it is tri-level and not conducive to hiding wiresWe were willing to redo at NO EXTRA expense to the client while at significant cost and time (16-hours) as we were willing to go the 'extra mile'All that we asked was that after we completed to HER satisfaction, she would remove the derogatory review, which are extreme in our opinion for such a jobOf course there are two sides to every coinNonetheless, she refused our offer to totally redo to her preferenceThe only other alternative is to pay us to redo as we would have to basically start from scratch and install 'custom' at much greater time and effort on a 'time and materials basis'Since she refused our offer to do for free, I doubt she is willing to pay redo That is not blackmail, that is businessKirk B***
I have been with on OnGuard Security Solutions for several yearsThe staff is always very professional and prompt in regards to following up with any questions or concerns! They have come to my home several times due to problems caused by my cable company! The technician was very friendly and polite and never complained in regards to the several service calls! Acustomer service and I would defaintly refer them to any of my friends and family
I switched from F.EMoran to OnGuard after their mishandling of equipment upgrade costs The OnGuard installer (Bob) was very skilled and was able to reprogram the existing security system and activate all the existing sensors, etc He was very diligent and kept me informed the entire process
Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.Ms***'s response is completely invalid in many aspectsFirst of all, if the dog wasn't sick when we bought him, why did we notice a cough almost immediately and have the dog in the emergency room that night? Ms*** said that she would have noticed a cough because the dog was in her house, however, her son (who we dealt with when we picked up the dog because Ms*** was unavailable) told us that they had just brought the dog in from an exterior kennel the previous dayWe received the dog with pieces of feces dried to his fur, which seems to indicate that he wasn't being held in very sanitary conditions
Also, the emergency vet did not conduct an x-ray that nightThey said he seemed to have kennel cough, but recommended that we see our veterinarian as soon as possible to see if it cleared upThe reason our dog lived until his vet visit was because he was started on antibiotics that night which helped to control his respiratory infection
As far as the ear mites and the coccidosis, those are both indications of environmental issues at Ms***'s placeShe may have a nice house for her family, but it's clear that the dogs do not get afforded the same benefitOur puppy was not exposed to any other animal, or area where he could have possibly picked up those issuesIt is with absolute certainty that we can say he came to us from Ms*** with those issues
I do not want a free dogThis is why I am not asking for my money back for the dogI am perfectly content with Ms*** keeping the $we agreed upon for my acquisition of a HEALTHY dogHowever, she did not give me a HEALTHY dog, and we've paid over $1,000 in vet bills already because of it. Her offer of a refund is absurdThis is a pet, an animal, and something my family IMMEDIATELY bonded withIt's not a tractor, or a radio, or a televisionI would not bring my dog back to a place that made him so sick, just so Ms*** can portray him as a healthy dog to another family and rip them off
Since this issue, we have found out that Ms***'s business is not registered in the state, and have reported her accordinglyWe checked with the secretary of state's office to see if she is a tax-paying breeder, and were told that she is notShe made us pay in cash because she isn't a breeder at all, she is the operator of a dog/puppy millWhile I am glad we were able to rescue our dog from her, I also feel like she shouldn't be able to do this to other families
I gave Ms*** the opportunity to have the integrity to step up and offer assistance, as she did not live up to her end of our dealI told her the costs and allowed her the chance to offer helpMs*** scoffed at me and told me there was no way she was going to do thatShe accuses me of trying to scam her, but it is Ms*** who is the scam artist in this instance, and she needs to be stopped
Thank you for your time.Regards,*** ***
The representatives that came to my house to install my new security system were very professionalThey were extremely helpful in showing us how to operate our new systemI would highly recommend them to be used for further installation needs
The owner, Kirk B***, is the best in the security business Completely knowledgeable of the industry with impeccable ethics I would not hire any other company I would, and have recommended Kirk to my friends and neighbors