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Angle Planning Concepts

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Angle Planning Concepts Reviews (4)

This year service with a guarantee to have offers for business funding or we will extend an additional months is fully explained on our video on our websiteFully explained by our salespeople and the buyer agrees online to a terms and conditions statement (attached)It is clearly written
there is no refundAlso states there may be additional third party items to purchaseThe process to help her build her business credit was started and she decided she did not want to wait the full amount of time nor spend any additional moneyI offered solutions to *** to refund her over half the cost or to not charge her at all for another service she was in with our companyI do not operate my business under threats and ultimatums from customers that want to use and waste other peoples time

The document of the terms and agreement is what was agreed to when opening the online system. I provided a copy only for the Revdex.com purposes. I offered the client 2 options of how I would be willing to resolve the issue, she declined both. Since she is making a public complaint we have decided to remove those options and stick by our terms and agreement and will not be refunding the client. Any further notice or complaints will be handled by our attorney.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I did not receive this document. At no time did my account rep tell me this was not refundable.  The program was not at all how the rep explained to me.
Regards,

Review: In hiring this *Credit clean-up company* to improve our credit so we can qualify for a VA home loan we have discovered they only have done what we ourselves could have done for ourselves for free. We were assured a single month to month trial service costing $85.00 each (wife & i) total $170.00 and could cancel at anytime we wish with no issues. We paid in advance the $170.00 + set up fees of $25.00 =$195.00, we submitted all required information to them, we where told in 30 days the credit bureaus would send us our reports they have disputed and we will go from there. After waiting 45 days, my reports came in from the bureaus but not my wife's, I called the 3 bureaus only to find out the credit clean-up co. waited 2 1/2 weeks to send my wife's in (OF COURSE) they get paid month to month, meaning they can now charge ANOTHER month as the longer it takes the more money they can charge and make. So we paid another $170.00. I called [redacted] of this company to ask why the delay in sending in my wife's dispute letters? they replied they where both sent together. That was a lie because we called the 3 credit bureaus directly and was told they where mailed 2 1/2 weeks apart. I called the co. owner [redacted] to cancel, he stated we will be billed for another $170.00 as they bill in the arrears WHAT. I guess it was in the *FINE PRINT* of the contract, and if we do not pay it they will send us to their atty and to collections. We Came to them to clean up our credit, now we face worse credit because we trusted them. I called the owner [redacted] and begged him to not charge us as we were not aware or told of arrears charge? he laughed at me and stated my *atty will be in touch. We wish we never were told of this company by Todd Hassie, The Sr Mortgage Banker Evolve Bank & Trust of Tampa, Florida. This company is very unprofessional and will hurt your credit unless you pay their hidden fees, as they said they will. We pd in advance each of the 2 months, WHAT ARREARS?Desired Settlement: Since this company has displayed such underhanded and sneaky practices with their hidden and not disclosed nor mentioned *Arrears* billing practice and stated we could cancel at any time with no issues or worries, and then the intentional delay in sending my wife's dispute letters in 2 1/2 weeks later to prolong their ability to charge another month, we request a full refund of $376.00.

Business

Response:

The complaint should have never posted. The Revdex.com says they cannot remove a complaint. The consumer and I resolved this issue. Here is his response to my e-mail asking him about the removal of the complaint:

[redacted] and I did call them that very next day (Monday) and requested it closed as I said I would, I also asked them to remove it as I said I would and was told it would be closed. If there is anything I can do more please let me know. **

On Tuesday, January 21, 2014 10:15 AM, [redacted] wrote:

[redacted] you told me you were going to remove this complaint.

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Description: INSURANCE AGENCY, INSURANCE SERVICES

Address: 31 Saulsbury Road, Suite 2, Dover, Delaware, United States, 19904

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