[redacted] and LIMS negotiated a "settlement" in regard to ALL claims of any nature in consideration of adjusted money paid to us. We have a fully signed and dated "Release Form" by her in FULL SETTLEMENT of any future claim.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
Not only is this not an acceptable response but it is an insult. As a "business" they should look for customer satisfaction not argue against it. I made it PERFECTLY CLEAR as stated in the document that this was a 5 floor walk up. If they did not want to accept the job due to this then they should not have. They should also not have purposely took extra time to move in order to receive extra compensation as I overheard them saying. As seen in the photo my furniture was not wrapped, my mattress was dragged down the stairs (as seen in photo) as they stated and my furniture (which is now destroyed) was not disassembled as stated. As far as their statement Guaranteeing a pleasant move... where was that? They are not a company of their word or standards and this is proof.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
This is in response to [redacted]'s complaint. We had done a move for her on 8-**-15. She is claiming the men move the elevator doors off the track, that they broke it. She had put in a claim for this. The type of valuation she has it does not cover this. We still submitted the claim to our...
insurance company to see if they would handle this. The insurance company denied this claim. They denied it for the fact that the men could not physically do what they are claiming and other people besides the men were using the elevator throughout the day. The elevator doors are extremely heavy and were probably faulty or old. The landlord is trying to blame the shipper to get money out of them. Which in turn they want to put in a claim so they don't have to pay and make us pay for it....Again, to state our position, we were required to use the elevator to facilitate her move. However, we were NOT given exclusive use of that elevator. Other people were utilizing the same elevator all day. Our movers did not remove the doors of the elevator which is not physically possible to begin with, nor did they jam up the doors. Whatever mechanical condition the elevator was in, is/was unknown to us. We did the best we could do under the circumstances. There may have been a "pre-existing" faulty condition of that elevator to begin with. Whatever the circumstances are, LIM&S is not the culprit! Also, under the terms of the "valuation" coverage the shipper chose and signed for before the start of the move, she is not typically covered for damage like this, even if we were deemed responsible for said alleged damage. The shipper had a choice (as do all our customers) to select the basic NYS regulated valuation coverage of .30 cents per pound (which is free of charge and come gratis through LIMS), or one of several valuation coverage options which is offered at an additional fee. Example: $10,000. "ACV" coverage at a $150.00 premium fee, or others insurance options that cost accordingly. **Also; shippers personal homeowners coverage may very well cover a move of this nature at no additional cost. In closing this letter, I hope this clears up the matter with the Revdex.com and shipper. As a side note, LIM&S even submitted this claim several times to our carrier in hopes of some relief for shipper, but as we stated above, this claim is not a valid claim, nor covered under the terms of the coverage Miss Udell chose herself on her moving contract (in writing) even if LIM&S were deemed liable and responsible.
Regarding the above referenced complain#11682467, the consumer was charged as follows: $3,000.00 Prepayment charged to credit card (...[redacted]) on 8/**/16 -$2,226.00 Actual Charges for services rendered on 8/**/16 ...
_________ [$ 774.00] Credit Balance Refunded to same credit card (...1016) on 8/16/16 ------------------------------------------ $4,000.00 Prepayment charged to credit card (...1016) on 8/16/16 -$3,695.00 Actual Charges for services rendered on 8/16/16 ________ [$ 305.00] Credit Balance Refunded to same credit card(...1016) on 8/**/16We had tried repeatedly to fax her credit card receipts to her to document what was already stated to her numerous times assuring that the refunds had been issued.Moreover, the final charges were calculated based on actual time, materials used, and labor rates; terms of which were fully disclosed in all correspondence, on-line estimates, and were clearly stipulated on all relevant contracts/paperwork . A 'flat-rate' or 'capped cost' was never contracted for nor discussed, nor is it our policy to do so . Our rates are hourly and are in accordance with all rules and regulations of the moving and storage industry as published by NY State. We regret any misunderstanding or inconvenience the shipper feels they have experienced as customer service is our highest priority. However, all documentation indicates that there was no misrepresentation nor miscalculation on our part in performing a large commercial move for this shipper in accordance with the services and materials she contracted for. We are confident this should clarify any concerns and we thank you for your time and consideration in this matter.
In response to the above referenced complaint, please note that a check for $300.00 is being forwarded to [redacted] for any misunderstanding he may have experienced regarding fees associated with the logistics and specific demands of his long distance move. We are confident that his...
move was handled in a professional and timely manner and that his final charges were within reason as specified in his original estimate and according to terms which were detailed accordingly. Ultimately the cost of his shipment is determined by the actual weight of his shipment which is documented by public scales on interstate moves. His final charges reflect a reasonable differential and the additional $300.00 was for additional services not included in his original estimate or within the general terms of a long distance bill of lading contract. These additional services were executed and, as such, we are entitled to charge accordingly. However, in the interest of our long-standing reputation for superior customer relations, we are in good faith refunding that charge in full ($300).Please note your records to reflect the same. Thank you for your time in this matter and for your continued cooperation.Sincerely,Diane F[redacted]Manager
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
[redacted] and LIMS negotiated a "settlement" in regard to ALL claims of any nature in consideration of adjusted money paid to us. We have a fully signed and dated "Release Form" by her in FULL SETTLEMENT of any future claim.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
Not only is this not an acceptable response but it is an insult. As a "business" they should look for customer satisfaction not argue against it. I made it PERFECTLY CLEAR as stated in the document that this was a 5 floor walk up. If they did not want to accept the job due to this then they should not have. They should also not have purposely took extra time to move in order to receive extra compensation as I overheard them saying. As seen in the photo my furniture was not wrapped, my mattress was dragged down the stairs (as seen in photo) as they stated and my furniture (which is now destroyed) was not disassembled as stated. As far as their statement Guaranteeing a pleasant move... where was that? They are not a company of their word or standards and this is proof.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
This is in response to [redacted]'s complaint. We had done a move for her on 8-**-15. She is claiming the men move the elevator doors off the track, that they broke it. She had put in a claim for this. The type of valuation she has it does not cover this. We still submitted the claim to our...
insurance company to see if they would handle this. The insurance company denied this claim. They denied it for the fact that the men could not physically do what they are claiming and other people besides the men were using the elevator throughout the day. The elevator doors are extremely heavy and were probably faulty or old. The landlord is trying to blame the shipper to get money out of them. Which in turn they want to put in a claim so they don't have to pay and make us pay for it....Again, to state our position, we were required to use the elevator to facilitate her move. However, we were NOT given exclusive use of that elevator. Other people were utilizing the same elevator all day. Our movers did not remove the doors of the elevator which is not physically possible to begin with, nor did they jam up the doors. Whatever mechanical condition the elevator was in, is/was unknown to us. We did the best we could do under the circumstances. There may have been a "pre-existing" faulty condition of that elevator to begin with. Whatever the circumstances are, LIM&S is not the culprit! Also, under the terms of the "valuation" coverage the shipper chose and signed for before the start of the move, she is not typically covered for damage like this, even if we were deemed responsible for said alleged damage. The shipper had a choice (as do all our customers) to select the basic NYS regulated valuation coverage of .30 cents per pound (which is free of charge and come gratis through LIMS), or one of several valuation coverage options which is offered at an additional fee. Example: $10,000. "ACV" coverage at a $150.00 premium fee, or others insurance options that cost accordingly. **Also; shippers personal homeowners coverage may very well cover a move of this nature at no additional cost. In closing this letter, I hope this clears up the matter with the Revdex.com and shipper. As a side note, LIM&S even submitted this claim several times to our carrier in hopes of some relief for shipper, but as we stated above, this claim is not a valid claim, nor covered under the terms of the coverage Miss Udell chose herself on her moving contract (in writing) even if LIM&S were deemed liable and responsible.
Regarding the above referenced complain#11682467, the consumer was charged as follows: $3,000.00 Prepayment charged to credit card (...[redacted]) on 8/**/16 -$2,226.00 Actual Charges for services rendered on 8/**/16 ...
_________ [$ 774.00] Credit Balance Refunded to same credit card (...1016) on 8/16/16 ------------------------------------------ $4,000.00 Prepayment charged to credit card (...1016) on 8/16/16 -$3,695.00 Actual Charges for services rendered on 8/16/16 ________ [$ 305.00] Credit Balance Refunded to same credit card(...1016) on 8/**/16We had tried repeatedly to fax her credit card receipts to her to document what was already stated to her numerous times assuring that the refunds had been issued.Moreover, the final charges were calculated based on actual time, materials used, and labor rates; terms of which were fully disclosed in all correspondence, on-line estimates, and were clearly stipulated on all relevant contracts/paperwork . A 'flat-rate' or 'capped cost' was never contracted for nor discussed, nor is it our policy to do so . Our rates are hourly and are in accordance with all rules and regulations of the moving and storage industry as published by NY State. We regret any misunderstanding or inconvenience the shipper feels they have experienced as customer service is our highest priority. However, all documentation indicates that there was no misrepresentation nor miscalculation on our part in performing a large commercial move for this shipper in accordance with the services and materials she contracted for. We are confident this should clarify any concerns and we thank you for your time and consideration in this matter.
In response to the above referenced complaint, please note that a check for $300.00 is being forwarded to [redacted] for any misunderstanding he may have experienced regarding fees associated with the logistics and specific demands of his long distance move. We are confident that his...
move was handled in a professional and timely manner and that his final charges were within reason as specified in his original estimate and according to terms which were detailed accordingly. Ultimately the cost of his shipment is determined by the actual weight of his shipment which is documented by public scales on interstate moves. His final charges reflect a reasonable differential and the additional $300.00 was for additional services not included in his original estimate or within the general terms of a long distance bill of lading contract. These additional services were executed and, as such, we are entitled to charge accordingly. However, in the interest of our long-standing reputation for superior customer relations, we are in good faith refunding that charge in full ($300).Please note your records to reflect the same. Thank you for your time in this matter and for your continued cooperation.Sincerely,Diane F[redacted]Manager
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]