Angry Ham's Grill

This is a response to a complaint filed with the Revdex.com. On January **, 2016 [redacted] and her fiance [redacted]i made a payment of $5,000.00 cash. This was a payment for a wedding Reception on October [redacted] 2016. They had a remaining balance of $4,375.00. [redacted]i signed the receipt that...

clearly statedAll payments are non refundable. [redacted] had called me on 2/**/2016 explaining to me she would no longer want to do the event at our event. I told her that all payments are nonrefundable. She was very adamant on getting her money back. I explained to you that this is a commitment you make make when you sign the receipt. We have blocked off that date for over 1 month. We have told potential customers that date is booked. And now you want to cancel? She continued to tell me if I could at least give her something back. I told her we can give her a one year credit with a date change fee of $1,000.00. She said she was not getting married any time in the near future. I told her I can give back $3,500.00 as a costumer loyalty. And that if she ever had an event she would be more than happy to host with us. Next day her finance came and picked up the check for $3,500.00.We are in the business to make customers not lose them. We tried our level best to help this customer. It was all settled on 2/**/2016. I do not understand why this is an issue now. We did not even need to give back the 3,500.00 or $5,000.00 in that case. We have signed receipt stating All payments are non refundable.