I have spoken directly with [redacted] and I provided him a replacement Ultraviolet Code I provided him my contact information and I asked that he confirm for me that the new code works for himPlease let me know if you require anything further at this timeVery truly yours, Jed L [redacted] SrVice President, Business & Legal Affairs Universal Pictures Home Entertainment
Complaint: ***
I am rejecting this response because they make no mention of my request for a 10% discount I'm requesting the discount because of the inordinately long wait and lack of adequate communicationfor the replacement parts to arrive The current defective blind was in the locked down position, unmovable, which impairs the inflow of any cool air when the large window is opened This created anuncomfortably warm daytime living situation for a month Also, theyshould have inspected the original blinds first at the dealer before scheduling the installationThey wouldhave discovered the defects then, and waited until replacement parts arrived, to do one singleinstallation Instead they removed our old curtains, which were functional, andthen found the two new blinds were defective This caused much unnecessary consternation Finally, I have to sign out for "vacation" time from work to be home forthe second installation to replace the defective materials.I feel the 10% discount is a reasonable request considering the above issues
Sincerely,
David C***
The Below Deck Mediterranean Reunion episode is not part of the Below Deck Mediterranean Season pass on iTunes as that episode is actually part of the Watch What Happens Live series. Unfortunately, Watch What Happens Live is not available on iTunes, however, viewers can watch the
Below Deck Mediterranean Season reunion on ***: ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
Thank you for your replyI am rejecting this response, however, as the link you've provided requires the viewer to have a cable/satellite subscription in order to watch said contentAs stated previously, I don't have an active cable subscription, but I purchase ***TV content through iTunesThe "Below Deck Reunion" was not advertised or billed as a "Watch What Happens Live" program or specialAdditionally, it was an hour long (as opposed to WWHL's standard half-hour runtime), and aired in the "Below Deck: Mediterranean" time slotRegardless of how this content appears on your production schedules, this is for all intents and purposes, an episode of "Below Deck: Mediterranean." It was even advertised as such on your own network!Please provide me with a link or login or some means of watching this material on either an Apple TV or a laptop computerI don't have a tablet and am unable to use the ***TV app as a viewing optionI acted in good faith when I purchased this item from Apple (and I even purchased "Below Deck: Season 5" this morning)Not providing access to this content for which I've paid would be inappropriate on its own, but even more so given the loyalty we've shown to your network, be it monetarily (via the legal purchase of dozens of seasons of ***TV content) or through general boosterism (we even dressed as Lisa Vanderpump and Giggy this past Halloween!)Additionally, a failure to provide the content for which we've paid will also open up the potential for additional advertising complaints
Thank you for your continued attention to this matterWe look forward to your reply
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
We sincerely regret the frustration the customer has felt and have spoken with the customer to arrange the completion of the installation. We will do our best to improve our communication and get the work completed to his satisfaction. We will follow up upon completion of the project to
make sure they are satisfied and address all concerns
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
I have spoken directly with [redacted] and I provided him a replacement Ultraviolet Code. I provided him my contact information and I asked that he confirm for me that the new code works for him. Please let me know if you require anything further at this time. Very truly yours, Jed...
L[redacted] Sr. Vice President, Business & Legal Affairs Universal Pictures Home Entertainment
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
I have spoken directly with [redacted] and I provided him a replacement Ultraviolet Code I provided him my contact information and I asked that he confirm for me that the new code works for himPlease let me know if you require anything further at this timeVery truly yours, Jed L [redacted] SrVice President, Business & Legal Affairs Universal Pictures Home Entertainment
Complaint: ***
I am rejecting this response because they make no mention of my request for a 10% discount I'm requesting the discount because of the inordinately long wait and lack of adequate communicationfor the replacement parts to arrive The current defective blind was in the locked down position, unmovable, which impairs the inflow of any cool air when the large window is opened This created anuncomfortably warm daytime living situation for a month Also, theyshould have inspected the original blinds first at the dealer before scheduling the installationThey wouldhave discovered the defects then, and waited until replacement parts arrived, to do one singleinstallation Instead they removed our old curtains, which were functional, andthen found the two new blinds were defective This caused much unnecessary consternation Finally, I have to sign out for "vacation" time from work to be home forthe second installation to replace the defective materials.I feel the 10% discount is a reasonable request considering the above issues
Sincerely,
David C***
The Below Deck Mediterranean Reunion episode is not part of the Below Deck Mediterranean Season pass on iTunes as that episode is actually part of the Watch What Happens Live series. Unfortunately, Watch What Happens Live is not available on iTunes, however, viewers can watch the
Below Deck Mediterranean Season reunion on ***: ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
Thank you for your replyI am rejecting this response, however, as the link you've provided requires the viewer to have a cable/satellite subscription in order to watch said contentAs stated previously, I don't have an active cable subscription, but I purchase ***TV content through iTunesThe "Below Deck Reunion" was not advertised or billed as a "Watch What Happens Live" program or specialAdditionally, it was an hour long (as opposed to WWHL's standard half-hour runtime), and aired in the "Below Deck: Mediterranean" time slotRegardless of how this content appears on your production schedules, this is for all intents and purposes, an episode of "Below Deck: Mediterranean." It was even advertised as such on your own network!Please provide me with a link or login or some means of watching this material on either an Apple TV or a laptop computerI don't have a tablet and am unable to use the ***TV app as a viewing optionI acted in good faith when I purchased this item from Apple (and I even purchased "Below Deck: Season 5" this morning)Not providing access to this content for which I've paid would be inappropriate on its own, but even more so given the loyalty we've shown to your network, be it monetarily (via the legal purchase of dozens of seasons of ***TV content) or through general boosterism (we even dressed as Lisa Vanderpump and Giggy this past Halloween!)Additionally, a failure to provide the content for which we've paid will also open up the potential for additional advertising complaints
Thank you for your continued attention to this matterWe look forward to your reply
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
We have made contact with our customer and have resolved any outstanding issues with respect to his purchase to the mutual satisfaction of the parties
We sincerely regret the frustration the customer has felt and have spoken with the customer to arrange the completion of the installation. We will do our best to improve our communication and get the work completed to his satisfaction. We will follow up upon completion of the project to
make sure they are satisfied and address all concerns
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
I have spoken directly with [redacted] and I provided him a replacement Ultraviolet Code. I provided him my contact information and I asked that he confirm for me that the new code works for him. Please let me know if you require anything further at this time. Very truly yours, Jed...
L[redacted] Sr. Vice President, Business & Legal Affairs Universal Pictures Home Entertainment
The guest has been contacted, and the matter has been resolved to the guest's satisfaction. Thank you.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]