Angus Reid Forum Reviews (%countItem)
Angus Reid Forum Rating
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I've been a user of the survey panel Angus Reid since 2011. Angus Reid Forum is operated by *** located at
***
I have finally accumulated enough points to redeem for the second time (***) and while the redemption process is easy enough and I received an instant email with an automated message stating I would receive my reward in 2-4 days, it has been 5 weeks and no result. Neither do I have the points back in my user account, nor the *** funds.
I waited 4 weeks until I emailed them, which I think is ample time to process a digital reward. The ONLY time they sent me anything other than a non-automated reply was after contacting them 3 times (twice by email directly , and once via in-site form), asking me to confirm my email address. I can't confirm my email any more than I already have, as it's still the same from which I contacted them and receive my surveys at... I even gave them another email address that's also tied to my *** account. Still nothing.
The site boosts having and more draws/contests per month, except no winners have been listed at all since November 2016, even though there are supposedly 2 monthly draws. They also boost "greatly reduced delivery times" and "a team dedicated to assisting with all your rewards-related issues". These statements are completely ***.
Below is the original message received at the time of points redemption, then a second one confirming redemption, and the only actual reply from a human, as well as my last email. I've last contacted them November 30th by emailing support, maybe once more after that via the site support form.
Angus Reid Forum ***
To ***
Thank you for contacting the Angus Reid Forum Reward Support Team.
In order to better assist you, please reply confirming the e-mil address registered with your *** account. This information will greatly assist us in processing your *** Reward.
Thank you for your patience and cooperation in this matter.
Sincerely,
The Angus Reid Forum Reward Support Team
***
***
November 30th, 2017 18:25
Hello.
It's been almost 4 weeks and I've received no reply to previous inquiries regarding this. Is there any potential issue with my account or the redemption process?
***
-----Original Message-----
From: Angus Reid Customer Support
To: ***
Sent: Thu, Nov 2, 2017 12:44 pm
Subject: Angus Reid Forum Points Redemption Confirmation
Hello ,
Your 5000 Angus Reid Forum Points have been redeemed for the 50 CAD *** Transfer.
Please allow 2-4 days for *** to process.
Please contact us at *** if you have any questions or need additional information. We look forward to your ongoing participation in the Angus Reid Forum.
Thank you!
Angus Reid Forum Team
***
(You are receiving this email as a participant in the Angus Reid Forum program. To ensure you continue to receive these communications, please add *** to your safe list.)
To ***
We know you'll enjoy the 50 CAD *** Transfer you selected from your GiftFolio.
Please allow 2-4 days for *** to process.
Save this number
Your order number is ***. In case you need help, this number will let us find your information and track your delivery. We suggest that you print a copy of this page for your records.
How was our service?
If you need assistance or have any questions about this order, please email our Customer Care team.
I would like the $50 *** transfer to be completed, as per initial redemption process, to the email associated with my user account (***). Seeing as I no longer have the 5000 points in my account, they were redeemed but I received nothing for it. An apology is also in order. I could be a horrible person and demand bonus points added to my account for the hassle, and for them to revise their redemption process and responsiveness of customer support. But I really just want the funds I've earned through my time filling out the surveys. It's only fair.
Hello,
This was a request from a member of Angus Reid Forum, *** for the payment of points redeemed.
We have confirmed with Angus Reid Forum Rewards (Incentive Logic) that the 50 CAD *** Reward for her points redemption was processed and deposited on 12/22/2017 (Unique Transaction ID#***)
We have sent the member an email with the payment information.
The Angus Reid Forum Support Team"
(The consumer indicated he/she ACCEPTED the response from the business.)