I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewend appear below.
This response does not address the issue of [redacted] being treated for an excessive amount of time for Animal Clinic Northview's financial gain. I also failed to mention in my original complaint that I was advised on Friday that the case would be communicated to the surgeon and I would receive an answer as soon as contact was made. I never received this response, making it impossible to locate another doctor. Animal Clinic Northview personnel was pompous and unconcerned with the welfare of the animal simply for financial gain. As a customer of this establishment for 20+ years I am appalled at the unprofessionalism displayed in recent visits.
Regards,
[redacted]
Animal Clinic Northview, Inc. 36400 Center Ridge Road, North Ridgeville, Ohio 44039 (440) 327-8282 • FAX (440) 353-0331 To Whom It May Concern: [redacted] was presented on 5/26/17 after being hit by a car. He was extremely painful and had an obvious fracture of the left, front...
limb. After initial triage, he was given injectable pain medication and sedation. Additionally, thoracic, and abdominal x-rays were done, showing no sign of obvious internal trauma. The left, front limb had a complete and displaced fracture of the radius and ulna, but we were unable to get additional views without an increase in pain medications. At that time, the owner was told "[redacted]" would need surgery to repair the fracture. Our orthopedic surgeon, Dr. David K[redacted], would not be in until the next Tuesday, so we would have been unable to do the surgery until then. A referral was offered to another clinic once the pet was stable enough to be transferred. We recommended hospitalization to monitor for signs of internal trauma and to also control pain. On 5/27/17, we rechecked x-rays to confirm that there was no progression of any internal trauma. The pet's toes on the left, front limb (the same limb that was fractured and was splinted the day prior) were swelling. We had to sedate the pet to re-splint the limb. The pet was still in extreme pain and required injectable pain control. We again discussed referral to another clinic with the client to hopefully get the surgery done sooner. The client was unable to find a hospital that would be able to do the surgery at an earlier date. They did not want to take him elsewhere if surgery could not be performed sooner. After the bandage change and pain medications, the pet was more comfortable and could stand on his own, although he was very vocal, likely due to a combination of anxiety and pain. Dr. Jenifer G[redacted], the overnight emergency doctor on staff, determined at that point that the pet was comfortable enough to be sent home and that much of the vocalization was coming from anxiety. The owners were told that the pet could be brought back the day of the surgery. Thank you, Dr. Amy P[redacted], DVM
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewend appear below.
This response does not address the issue of [redacted] being treated for an excessive amount of time for Animal Clinic Northview's financial gain. I also failed to mention in my original complaint that I was advised on Friday that the case would be communicated to the surgeon and I would receive an answer as soon as contact was made. I never received this response, making it impossible to locate another doctor. Animal Clinic Northview personnel was pompous and unconcerned with the welfare of the animal simply for financial gain. As a customer of this establishment for 20+ years I am appalled at the unprofessionalism displayed in recent visits.
Regards,
[redacted]
Animal Clinic Northview, Inc. 36400 Center Ridge Road, North Ridgeville, Ohio 44039 (440) 327-8282 • FAX (440) 353-0331 To Whom It May Concern: [redacted] was presented on 5/26/17 after being hit by a car. He was extremely painful and had an obvious fracture of the left, front...
limb. After initial triage, he was given injectable pain medication and sedation. Additionally, thoracic, and abdominal x-rays were done, showing no sign of obvious internal trauma. The left, front limb had a complete and displaced fracture of the radius and ulna, but we were unable to get additional views without an increase in pain medications. At that time, the owner was told "[redacted]" would need surgery to repair the fracture. Our orthopedic surgeon, Dr. David K[redacted], would not be in until the next Tuesday, so we would have been unable to do the surgery until then. A referral was offered to another clinic once the pet was stable enough to be transferred. We recommended hospitalization to monitor for signs of internal trauma and to also control pain. On 5/27/17, we rechecked x-rays to confirm that there was no progression of any internal trauma. The pet's toes on the left, front limb (the same limb that was fractured and was splinted the day prior) were swelling. We had to sedate the pet to re-splint the limb. The pet was still in extreme pain and required injectable pain control. We again discussed referral to another clinic with the client to hopefully get the surgery done sooner. The client was unable to find a hospital that would be able to do the surgery at an earlier date. They did not want to take him elsewhere if surgery could not be performed sooner. After the bandage change and pain medications, the pet was more comfortable and could stand on his own, although he was very vocal, likely due to a combination of anxiety and pain. Dr. Jenifer G[redacted], the overnight emergency doctor on staff, determined at that point that the pet was comfortable enough to be sent home and that much of the vocalization was coming from anxiety. The owners were told that the pet could be brought back the day of the surgery. Thank you, Dr. Amy P[redacted], DVM
see attached