Animal Clinic of LaPorte

There was definitely miscommunication on this oneThe cat was NOT pregnant, it was in heat an [redacted] lactatingThis was not disclose [redacted] to us when they made the appointment or when they droppe [redacted] the cat offIf they ha [redacted] tol [redacted] us we woul [redacted] have definitely mentione [redacted] thisWe save [redacted] the uterus in case the owner wante [redacted] to see that the cat was really in heatThe lady that we dealt with di [redacted] not want to see it thoughOn our receipt the charge is put under "In heat/pregnant."None of this matters thoughI talke [redacted] to the receptionist who took the appointment(my son) an [redacted] tol [redacted] him that even though they don't ask, we must anticipate an [redacted] answer the questions that they don't askI also tol [redacted] him to ad [redacted] a box on our surgery release form that clearly spells out that there will be an additional fee if the patient is in heat/pregnant/lactating/obeseHopefully this will prevent these misunderstandings.We have refunde [redacted] them their $35.00After years in business I guess there is always room for improvement.Thank you,Willar [redacted] J [redacted] DVMAnimal Clinic of La PorteW Main StLa Porte,Tx 77571281-471-

Revdex.com: This letter is to inform you that Animal Clinic of LaPorte has carried out to my satisfaction the resolution it proposed for my complaint, filed on 7/8/10:48:AM and assigned ID [redacted] Regards,

There was definitely miscommunication on this one. The cat was NOT pregnant, it was in heat an* lactating. This was not disclose* to us when they made the appointment or when they droppe* the cat off. If they ha* tol* us we woul* have definitely mentione* this. We save* the uterus in case the owner...

wante* to see that the cat was really in heat. The lady that we dealt with di* not want to see it though. On our receipt the charge is put under "In heat/pregnant."None of this matters though. I talke* to the receptionist who took the appointment(my son) an* tol* him that even though they don't ask, we must anticipate an* answer the questions that they don't ask. I also tol* him to ad* a box on our surgery release form that clearly spells out that there will be an additional fee if the patient is in heat/pregnant/lactating/obese. Hopefully this will prevent these misunderstandings.We have refunde* them their $35.00After 25 years in business I guess there is always room for improvement.Thank you,Willar** J[redacted] DVMAnimal Clinic of La Porte10906 W Main StLa Porte,Tx 77571281-471-3232

Revdex.com:
This letter is to inform you that Animal Clinic of LaPorte has carried out to my satisfaction the resolution it proposed for my complaint, filed on 7/8/2015 10:48:34 AM and assigned ID [redacted].
Regards,