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Animal Emergency & Referral Associates

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Animal Emergency & Referral Associates Reviews (3)

I am writing in regards to our previous conversation and to again, agree that there certainly was a misunderstanding between our in store advertisements and the puppy you chose. To reiterate, our signage read “Puppies Starting at $750” and is advertising certain breeds whom fall under that price range, much like any other store would advertise certain products being discounted over others. Our pricing system is set forth pending on breed, size, rarity, and particular qualities that make each breed unique. For your troubles however I will be glad to not only offer you a puppy for you and your family and specifically a Bulldog puppy as you requested for up to $1500.00 off of retail price. To further compensate you for your troubles I am willing to offer this for you for the next six months so you and your family have time to meet and find the particular personality that you are interested in.

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. I would appreciate being considered for the bulldog puppy but had a few questions about the details of the response. About what price would be considered for your bulldogs after this discount? Approximately when would you receive the litter? What would happen if the next expected litter didn't have a puppy with a suitable temperament for my home?

I am writing in regards to your experience at my store on November 16, 2017 in [redacted].  I am the new store manager and started just a few days after your visit.  After speaking with my staff who were present that day I have concluded that there was definitely a misunderstanding in...

regards to our in store advertisement and to which puppies they were targeting.  I was advised that the signage read "Puppies Starting at $750" which included select puppies for various reasons.  After careful consideration I wanted to personally reach out to you to offer my sincerest apologies as well as a few options if you are still looking for a companion.  I have a friends for life program in which a puppy who is in need of a home can be placed in a permanent home free of charge and in this case a bulldog if one is available I can certainly contact you.  I will also include your information for our next litter of bulldogs to contact you and offer a substantial discount on a new puppy for your heartache.

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