Animal Eye Clinic

The initial exam is $ whether the diagnostic tests are performed or notMr [redacted] afraighsigned our initial exam form saying that he understood that the diagnostic tests were a part of theexaminationThe form is included with this responseBaseline diagnostic tests are standardpractice in veterinary ophthalmologyPet owners are well within their rights to refuse anydiagnostic work if they so choose, however the cost of the examination does not changeOncethe patient is established, the veterinary ophthalmologist instructs the technicians whichdiagnostic tests they will perform in the futureOur technicians go through extensive trainingbefore they are allowed to perform any type of diagnostic work on patientsAnimal Eye Clinicpays for ophthalmic continuing education classes every year for our staff to ensure that they areup to date on the latest ophtha lmic practices and techniquesThe law for veterinary assistantsallows unregistered or unlicensed technicians to perform such diagnostic work under the directsupervis ion of a veterinarianDirect supervision is defined in CHAPTER I[redacted] (3) "Direct supervision" means supervision of a person by a responsibleveterinari an who is physically present on the premises."As for the client's request for a refund of$67.50, Animal Eye Clinic wouldrather refund the money and stay in good standing than argue over costThis type of matter istypically handled by management, and [redacted] is a receptioni stI regret that I was not aware ofthis inc ident, as I feel that we could have come to a quick resolveWe apologize that this matterwas not handled in a way that satisfied Ms [redacted]

Revdex.com:
I have reviewed the response made by the business, and find that this resolution is satisfactory to me.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.  They have my address, and I assume a refund will be sent to it as no other option was mentioned. It would be nice if record keeping was tighter. The name of the referring veterinarian is incorrect as well as is calling me a Mr. Mr. [redacted] was not present. I, Mrs[redacted] was. Thank you.
Regards,
[redacted]

The initial exam is $ 165 whether the diagnostic tests are performed or not. Mr. [redacted] afraighsigned our initial exam form saying that he understood that the diagnostic tests were a part of theexamination. The form is included with this response. Baseline diagnostic tests are standardpractice in...

veterinary ophthalmology. Pet owners are well within their rights to refuse anydiagnostic work if they so choose, however the cost of the examination does not change. Oncethe patient is established, the veterinary ophthalmologist instructs the technicians whichdiagnostic tests they will perform in the future. Our technicians go through extensive trainingbefore they are allowed to perform any type of diagnostic work on patients. Animal Eye Clinicpays for ophthalmic continuing education classes every year for our staff to ensure that they areup to date on the latest ophtha lmic practices and techniques. The law for veterinary assistantsallows unregistered or unlicensed technicians to perform such diagnostic work under the directsupervis ion of a veterinarian. Direct supervision is defined in CHAPTER 80 I.[redacted](3) "Direct supervision" means supervision of a person by a responsibleveterinari an who is physically present on the premises."As for the client's request for a refund of$67.50, Animal Eye Clinic wouldrather refund the money and stay in good standing than argue over cost. This type of matter istypically handled by management, and [redacted] is a receptioni st. I regret that I was not aware ofthis inc ident, as I feel that we could have come to a quick resolve. We apologize that this matterwas not handled in a way that satisfied Ms. [redacted]

customer and Loveland Ford have agreed on a satisfactory resolution to the complaint - dealer will refund, the cancellation amount do the customer as calculated by the warranty cancelation department for 1st extended warranty's - upon customer providing all necessary paperwork to do so - please...

contact customer to verify this action and that customer agrees with the resolution so this case may be closed satisfactorly

[redacted]
[redacted]
[redacted]
[redacted]
Hi, my check is in the mail from the Ford dealership. Also, a sincere apology from Shar.Thank you for doing what you do from consumers.
[redacted]

We, at Loveland Ford, are very happy to be able to report that, in this matter, the customers refund was mistakenly attached to another customers refund.  We failed to notice this at the time.  We are very happy our customer brought this to our attention.
We will mail a refund...

check to our customer immediately.Sincerely,
Harry L J[redacted]
General Manager