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Animal Friends Pet Care

2912 Transmitter Rd, Panama City, Florida, United States, 32404

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Reviews Pet Boarding, Pet Grooming Animal Friends Pet Care

Animal Friends Pet Care Reviews (%countItem)

My maltese, Trixie, had a grooming appointment on 11/8/19 at 9:30AM. I was told by Chase Reed (groomer's significant other) she would be ready for pick up in 3 hours. At 2:30 I headed bact to groomers. I live 40 minutes away. Chase stated they have not even started with her and she is still in a ***. She had been in a *** for 5 hours. I was sent a message stating they wuld cut her hair for free due to the inconvenience. Aroud 5:30PM I was messaged that she was ready for pickup. When I arrived it was very dark. Chase handed her to me and stated that "she opened her up". I didn't know what he meant. I was very uncomfortable. He charged me for full bill and I even tipped. Once I got home in the light, I saw the full extent of her injury. It was a slice about 2 inches or more long on the bend of her leg. When she bent her leg the slice gaped open. My husban called the groomers and Chase went on and on about how it was ***'s fault and it happens all the time and there is no need for a vet I would just be wasting my money. He stated he would refund the grooming bill. My husband and I went to Pet Smart to get her a cone as she was licking the wound. My husband took off work the next day,Saturday, and took *** to the Vet Office. She had to be on aneshesia, 4 stitches, and antibiotics a day for 7 days. I called Desiree, the groomer, that Monday and she was very upset. She asked if he said she cut my dog. I stated he did. She said she did not cut ***. She state that Chase pre shaved *** and cut her. She stated he had done it before and he wasn't supposed to pre shave the dogs. She stated I could email her the Vet bill and she would reimburse and and she promised she would not allow him to work on anymore dogs. I sent the bill via email and the business's FB page. The message I received state accidents happen and they have a sign saying they are not responsible so they would not reimburse me. I feel since she lied about reimbursing me, she would lie about not allowing him to work on animals.
Product_Or_Service: Grooming

Desired Outcome

Refund I feel this business does not need to be operating with this type of service. I feel this business is a detriment to our pets. I have had several people contact me and state this has happened to them as well. It's a dangerous business.

Animal Friends Pet Care Response • Dec 11, 2019

Attached are pictures of case number and contact information for Bay County Sheriffs office. They were contacted after she harassed the company and us on social media. She went out of her way to tel all her friends to write negative reviews on our business page even though they have never been here. Furthermore she started taking pictures of us on social media and posting which has nothing to do with this incident. Hence why the officer told *** to stop contacting and talking about the business due to harassment and cyber stalking. You can contact the officer and refer to case number above.

Customers sign a contact to release Animal Friends Pet Care LLC from any and all injuries from the grooming and once the facility is left. Everything is at owners expense

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Address: 2912 Transmitter Rd, Panama City, Florida, United States, 32404

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