Animal Hospital West

This used to be a great vet! Since being bought out by VCA it is no longer about your pet but upselling and pushing care plans and insurance. My annual pet bill was over 600.00! My dog is a four pound chorkie that is only a year old. I could not afford to shell out 600.000 right then and there. So, I was told to take this Care Club plan. I was told it would transfer and you could get out of it at any time. There are no other vets within a 100 mile radius from my home that uses this Care Club. When I asked to be removed I was told I would have to pay over 300.00 to get out of it. I was put on the cat side of the vet and people came in and out of the room while I waited for anyone to come in for 20 minutes. The staff were coming in and out of the room to get the phamplets for the Care Club Plan.

I would be happy to stay but I never get to see the one vet I know. All the staff has changed and everyone has the same practiced answers. Staff are not as friendly as the old staff. The vet I got asked me to show her my dogs teeth because she bit her. Really???? how do they give dogs pills? I would never leave my dog there over night.

I was rushed and pushed into a decision . I asked to read about it but was given nothing with fine print about the buy out fee. Now I am stuck, discouraged and dissapointed . Please dont make the same mistake I did. I am searching for a new place to take my baby dog.

I have always received excellent care for my pets here.all staff are friendly, helpful.. The veterinarians are caring, knowledgeable, and have never rushed in and out of an appointment..I've had them call my home to check on a pet.highly recommend them.