Animal Humane Association of NM, Inc.

The vehicle purchase was a used vehicle that was traded in from one of our customersWe do a complete safety inspection on every used vehicle we take inA cargo cover does not qualify as a safety itemIt is cosmetic and has no bearing on how we price the vehicleThe fact that the cargo cover
that came with the trade in does not fit is unfortunate but it is not something that we would be responsible forWe have pre owned Honda's that may have come standard with a cargo cover when new but if it was traded in or we bought at auction and it did not have one, it is not something that we would normally replace as again it is not a safety issue

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
That is fine with meThank you very much.
Sincerely,
*** ***

The customer filled out an offer request from [redacted] - not Manchester Honda. We are a buying center for [redacted]. When a customer enters information on [redacted]'s evaluation form they can choose a an authorized dealer to have the information and the vehicle condition verified. If the...

condition of the vehicle does not match up with what the customer entered [redacted] will give an updated value along with a value from the dealer. The customer may choose either the [redacted] value, the dealer value or keep their vehicle. We are not responsible for a vehicle that is not road worthy and the customer chooses to have towed here.

My response is the same also. Manchester Honda contracts with Auto trader, which is the company I provided the description of my vehicle to. Manchester Honda contacted me based on that information from Auto trader which was truthful on my part.I believe my expectations of the offer were reasonable, because Auto trader told them about the issues. I also feel strongly that the dealership gave no merit to the fact that it had 4 new tires and a brand new exhaust system; something I thought would add value to the price.  In good faith, I spent $200 towing the vehicle down (with the dealership's knowledge) and gas/mileage expecting an offer (if not the original $1221.000) than something more appropriate than $100.
Complaint: [redacted]
I am rejecting this response because:
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because:
I understand this is not a safety issue however I purchased the car with a cargo cover that I was told was for that car. I specifically said oh great there is a cargo cover and floor mats. The salesmen said yes there is. The cargo cover is for a [redacted].  Not even a Volkswagen product. Every person I have told the story to agrees with me that I should receive a cargo cover that fits my car. Period. 
[redacted]

I will have my parts department search for a used cargo cover, I will not buy a new one.

Complaint: [redacted]
I am rejecting this response because: Attached are emails verifying what I informed you. I accurately filled out the form indicating their was a banging noise in the engine, rust damage/scratches on body, and a tear in the leather seat. I also informed them there were 4 new tires and a new exhaust system. In an email reply from the manager, he stated "please don't blame us the condition of the car was not described. That is a flat out lie. As a matter of fact, the value should have been higher because of the tires and exhaust system.I believe they lured me down to the dealership believing that they would honor the quoted trade in value by [redacted];  to say the description was not accurate is simply not true.
Sincerely,
[redacted]

Customer had come in on Monday to try to purchase a [redacted]hat was posted on our website in error. We did not discover this until customer came in. We tried to explain that it was done in error and showed all the similar vehicles (year, make, model, mileage) that were priced and obviously it...

was priced incorrectly. We even have a disclaimer on all our vehicles on our website that we try to be as accurate as possible but sometimes errors are made and that we are not responsible for typographical errors. Our website feed also feeds other third party websites such as [redacted]r and [redacted] and we try to correct them as soo as possbile but with some sites it takes overnight to correct. I tried to apologize for the error but they were not interested in an apology just wanted to get a "deal". Manchester Honda has done all it is willing to due in this matter.

My response is not going to be any different. I am not blaming the customer for the incorrect description but a "banging noise" could be a lifter problem that just needs an adjustment but in actuality the noise was blown engine resulting in having to install a new engine. Also the fenders are rusted through so they would also have to be replaced. Manchester Honda has to verify the information a customer inputs to the [redacted] site to verify that the actual condition of the vehicle meets what was stated by the customer. The information given by the customer was described as she believed it was without any intent to deceive. That being said I also don't feel that we are liable because of semantics.