The customer filled out an offer request from [redacted] - not Manchester HondaWe are a buying center for [redacted] When a customer enters information on [redacted] 's evaluation form they can choose a an authorized dealer to have the information and the vehicle condition verifiedIf the condition of the vehicle does not match up with what the customer entered [redacted] will give an updated value along with a value from the dealerThe customer may choose either the [redacted] value, the dealer value or keep their vehicleWe are not responsible for a vehicle that is not road worthy and the customer chooses to have towed here
Complaint: [redacted] I am rejecting this response because: Attached are emails verifying what I informed youI accurately filled out the form indicating their was a banging noise in the engine, rust damage/scratches on body, and a tear in the leather seatI also informed them there were new tires and a new exhaust systemIn an email reply from the manager, he stated "please don't blame us the condition of the car was not describedThat is a flat out lieAs a matter of fact, the value should have been higher because of the tires and exhaust system.I believe they lured me down to the dealership believing that they would honor the quoted trade in value by [redacted] ; to say the description was not accurate is simply not true Sincerely, [redacted]
My response is the same alsoManchester Honda contracts with Auto trader, which is the company I provided the description of my vehicle toManchester Honda contacted me based on that information from Auto trader which was truthful on my part.I believe my expectations of the offer were reasonable, because Auto trader told them about the issuesI also feel strongly that the dealership gave no merit to the fact that it had new tires and a brand new exhaust system; something I thought would add value to the price In good faith, I spent $towing the vehicle down (with the dealership's knowledge) and gas/mileage expecting an offer (if not the original $1221.000) than something more appropriate than $ Complaint: [redacted] I am rejecting this response because: Sincerely, [redacted]
My response is not going to be any differentI am not blaming the customer for the incorrect description but a "banging noise" could be a lifter problem that just needs an adjustment but in actuality the noise was blown engine resulting in having to install a new engineAlso the fenders are rusted through so they would also have to be replacedManchester Honda has to verify the information a customer inputs to the [redacted] site to verify that the actual condition of the vehicle meets what was stated by the customerThe information given by the customer was described as she believed it was without any intent to deceiveThat being said I also don't feel that we are liable because of semantics
Complaint: [redacted] I am rejecting this response because: I understand this is not a safety issue however I purchased the car with a cargo cover that I was told was for that carI specifically said oh great there is a cargo cover and floor matsThe salesmen said yes there isThe cargo cover is for a [redacted] ** Not even a Volkswagen productEvery person I have told the story to agrees with me that I should receive a cargo cover that fits my carPeriod [redacted]
Customer had come in on Monday to try to purchase a [redacted] *hat was posted on our website in errorWe did not discover this until customer came inWe tried to explain that it was done in error and showed all the similar vehicles (year, make, model, mileage) that were priced and obviously it was priced incorrectlyWe even have a disclaimer on all our vehicles on our website that we try to be as accurate as possible but sometimes errors are made and that we are not responsible for typographical errorsOur website feed also feeds other third party websites such as [redacted] r and [redacted] and we try to correct them as soo as possbile but with some sites it takes overnight to correctI tried to apologize for the error but they were not interested in an apology just wanted to get a "deal"Manchester Honda has done all it is willing to due in this matter
I will have my parts department search for a used cargo cover, I will not buy a new one
The customer filled out an offer request from [redacted] - not Manchester HondaWe are a buying center for [redacted] When a customer enters information on [redacted] 's evaluation form they can choose a an authorized dealer to have the information and the vehicle condition verifiedIf the condition of the vehicle does not match up with what the customer entered [redacted] will give an updated value along with a value from the dealerThe customer may choose either the [redacted] value, the dealer value or keep their vehicleWe are not responsible for a vehicle that is not road worthy and the customer chooses to have towed here
Complaint: [redacted] I am rejecting this response because: Attached are emails verifying what I informed youI accurately filled out the form indicating their was a banging noise in the engine, rust damage/scratches on body, and a tear in the leather seatI also informed them there were new tires and a new exhaust systemIn an email reply from the manager, he stated "please don't blame us the condition of the car was not describedThat is a flat out lieAs a matter of fact, the value should have been higher because of the tires and exhaust system.I believe they lured me down to the dealership believing that they would honor the quoted trade in value by [redacted] ; to say the description was not accurate is simply not true Sincerely, [redacted]
My response is the same alsoManchester Honda contracts with Auto trader, which is the company I provided the description of my vehicle toManchester Honda contacted me based on that information from Auto trader which was truthful on my part.I believe my expectations of the offer were reasonable, because Auto trader told them about the issuesI also feel strongly that the dealership gave no merit to the fact that it had new tires and a brand new exhaust system; something I thought would add value to the price In good faith, I spent $towing the vehicle down (with the dealership's knowledge) and gas/mileage expecting an offer (if not the original $1221.000) than something more appropriate than $ Complaint: [redacted] I am rejecting this response because: Sincerely, [redacted]
My response is not going to be any differentI am not blaming the customer for the incorrect description but a "banging noise" could be a lifter problem that just needs an adjustment but in actuality the noise was blown engine resulting in having to install a new engineAlso the fenders are rusted through so they would also have to be replacedManchester Honda has to verify the information a customer inputs to the [redacted] site to verify that the actual condition of the vehicle meets what was stated by the customerThe information given by the customer was described as she believed it was without any intent to deceiveThat being said I also don't feel that we are liable because of semantics
Complaint: [redacted] I am rejecting this response because: I understand this is not a safety issue however I purchased the car with a cargo cover that I was told was for that carI specifically said oh great there is a cargo cover and floor matsThe salesmen said yes there isThe cargo cover is for a [redacted] ** Not even a Volkswagen productEvery person I have told the story to agrees with me that I should receive a cargo cover that fits my carPeriod [redacted]
Customer had come in on Monday to try to purchase a [redacted] *hat was posted on our website in errorWe did not discover this until customer came inWe tried to explain that it was done in error and showed all the similar vehicles (year, make, model, mileage) that were priced and obviously it was priced incorrectlyWe even have a disclaimer on all our vehicles on our website that we try to be as accurate as possible but sometimes errors are made and that we are not responsible for typographical errorsOur website feed also feeds other third party websites such as [redacted] r and [redacted] and we try to correct them as soo as possbile but with some sites it takes overnight to correctI tried to apologize for the error but they were not interested in an apology just wanted to get a "deal"Manchester Honda has done all it is willing to due in this matter