Animal Place Veterinary Hospital

I brought my cat for he observation and DR.Arlene Gardsbane examined the catI love my Cat very much and brought him in due to I have noticed he wasn’t happy and perhaps in painDoctor knew cat was in pain and pulled him out of the carrier by the fur (on the neck), cat got scared, jumped off the table, perhaps hurting him more, and hid under the furniture, hissing and making unhappy soundsDoctor noted that she’d need to sedate him in order to examine the catDoc did not want the liability issues for her and staffDoc said that X-ray would be needed as wellI Requested to see the changes prior to any services that cat would receive todayStaff gave me a bill listing things: X-ray, sedation and exam that totaled to $I agreed to pay that, because I love my cat and really wanted to know what’s wrong with himMy cat was taken to the back room, and I was sent into the waiting areaWhen Doctor came back, she told me that cat was examined and X-rayed, however, they found nothing wrong with him expect that cat may be developing an arthritis and perhaps has a bone fractureDoctor recommended a long term pain medication administration, or a referral to the orthopedistDoctor said there is not much that can be doneI asked about the cost if I decide to go that way, Doctor said it would be long term injections to relieve the painDoctor gave no other inexpensive alternativeWhen I was ready to pay the bill, I saw that the amount has changedThe new amount was over $330, when I asked to explain the additional charges, staff told me that they administered pain meds to the catI was surprised that no one asked me or presented me with charges prior to administering the medsI refused to pay the charges that weren’t approved by me, and paid only $247, as originally agreed to payDoctor belittled me and made me feel guilty that I refused to pay to reduce cat’s painI explained to her that regardless what Doctor wants to do and believes, customer is the one that pays for services, and Doctor always needs to present charges prior to the billingVet services get to be expensive and since I am the one who is responsible to pay the bill, I should be the one who knows how much money it would cost me to get my cat betterDoctor did not even ask me how I feel about pain meds, as I don’t even support pain meds, and wished to find an alternative to pain med treatmentInstead, Doctor Arlene GTold me to not come back to their Clinique and that I should look for other place to take my catThis is absurd! This vet place careless about pets, about customer’s ability to pay/ cost effective method, and if customer thinks differently about the treatment, they are out of the doorAfter my cat received pain meds, he felt terrible and unhappy even more then before I took him to the vetI regret that I took him to this place in the first place, and I wish staff told me that they would administer pain meds to the catToday, my cat feels better because I found an cost effective alternative to administer him a baby aspirin, he is doing better only because I consulted with some knowledgable people who care about pets but also about my pocket and spending that I would have to encounter if I listened to that DoctorI want to warn and advise other pet owners to think twice when they go to this place to take their pets for more then just an immunizationThis place cares about your money, not pet; Doctor guilts you if you disagree with her treatment plan or charges enforcementCustomer deserves to know final charges(aside from the hospital stay charges) before anything is done, especially pet owner has a right to know what meds/treatment is administered prior to actually administering itI disagree with doctor’s decision to discontinue services to my petThis is wrong!