Customer has already been issued credit as per aboveWe normally will not back order but instead issue a credit for any unshipped items when the order is sent When this internet order was filled out by the customer, a note was left that they thought the shirts looked wonderful and would be ordering several per week A back order was therefore allowed We do not like to discontinue an item but the printing process on these shirts is too expensive to process for low volume selections We waited, wanting to give the customer every opportunity to receive their productSorry for the delay in the issuance of the credit I guess this is why we should never break protocol
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I got the t-shirts, they are pretty nice so thanks for that animal shirtsBut you should check if your your automatic e-mail is working because I checked my junk mail and I definitely did not receive an e-mail until I complainedAlso, the tax/bond/unexplained ups fees(I'm in ***) ended up being about 90$ on a 190$ order and that seems fishyBut whatever, I got the things I boughtWouldn't recommend anyone else using this company though, especially if you're not in the states
Regards,
*** ***
Customer has already been issued credit as per above.We normally will not back order but instead issue a credit for any unshipped items when the order is sent When this internet order was filled out by the customer, a note was left that they thought the shirts looked wonderful and would be
ordering several per week A back order was therefore allowed We do not like to discontinue an item but the printing process on these shirts is too expensive to process for low volume selections We waited, wanting to give the customer every opportunity to receive their productSorry for the delay in the issuance of the credit I guess this is why we should never break protocol
ID ***
sans-serif;">This site processes many shirt orders, captures payment and then
automatically sends an acknowledgmentA spam filter on customer's internet service could be a factor here
When this order was shipped another email would have been sent out with tracking informationUnusual that two emails did not get
delivered
shirts requiring printing and in a particular size took a little while to process and then to ship complete
UPS Tracking #*** shows delivery attempt had been made
Please see attached paperwork
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it. If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply. Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Customer has already been issued credit as per above.
We normally will not back order but instead issue a credit for any unshipped items when the order is sent. When this internet order was filled out by the customer, a note was left that they thought the shirts looked wonderful and...
would be ordering several per week. A back order was therefore allowed. We do not like to discontinue an item but the printing process on these shirts is too expensive to process for low volume selections. We waited, wanting to give the customer every opportunity to receive their product. Sorry for the delay in the issuance of the credit. I guess this is why we should never break protocol.
Customer has already been issued credit as per aboveWe normally will not back order but instead issue a credit for any unshipped items when the order is sent When this internet order was filled out by the customer, a note was left that they thought the shirts looked wonderful and would be ordering several per week A back order was therefore allowed We do not like to discontinue an item but the printing process on these shirts is too expensive to process for low volume selections We waited, wanting to give the customer every opportunity to receive their productSorry for the delay in the issuance of the credit I guess this is why we should never break protocol
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I got the t-shirts, they are pretty nice so thanks for that animal shirtsBut you should check if your your automatic e-mail is working because I checked my junk mail and I definitely did not receive an e-mail until I complainedAlso, the tax/bond/unexplained ups fees(I'm in ***) ended up being about 90$ on a 190$ order and that seems fishyBut whatever, I got the things I boughtWouldn't recommend anyone else using this company though, especially if you're not in the states
Regards,
*** ***
Customer has already been issued credit as per above.We normally will not back order but instead issue a credit for any unshipped items when the order is sent When this internet order was filled out by the customer, a note was left that they thought the shirts looked wonderful and would be
ordering several per week A back order was therefore allowed We do not like to discontinue an item but the printing process on these shirts is too expensive to process for low volume selections We waited, wanting to give the customer every opportunity to receive their productSorry for the delay in the issuance of the credit I guess this is why we should never break protocol
ID ***
sans-serif;">This site processes many shirt orders, captures payment and then
automatically sends an acknowledgmentA spam filter on customer's internet service could be a factor here
When this order was shipped another email would have been sent out with tracking informationUnusual that two emails did not get
delivered
shirts requiring printing and in a particular size took a little while to process and then to ship complete
UPS Tracking #*** shows delivery attempt had been made
Please see attached paperwork
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it. If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply. Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Customer has already been issued credit as per above.
We normally will not back order but instead issue a credit for any unshipped items when the order is sent. When this internet order was filled out by the customer, a note was left that they thought the shirts looked wonderful and...
would be ordering several per week. A back order was therefore allowed. We do not like to discontinue an item but the printing process on these shirts is too expensive to process for low volume selections. We waited, wanting to give the customer every opportunity to receive their product. Sorry for the delay in the issuance of the credit. I guess this is why we should never break protocol.