Animal Welfare Society of Monroe

September 6, 2015This is AWSOM’s response to the complaint about an adopted dog that the customer wishes to receive a refundWe acknowledge that the said person did adopt the dogThe dog was listed as a lab/hound "mix"Many persons surrendering dogs that know little about dog breeds make assumptions to what their dog might be so they make a guess or assumption from what they have been familiar with and fill in the line that asks what breed as best they can, which may be inaccurateOur professional opinion upon taking the dog, that is two tone light brown and ru 8t brown, with fuller lips, and longer hair with saggy eyes, was that it was of a hound/ lab mixWe would never mislead our adopters to the kind of dog for which we are trying to find a homeAs to the event of the dog and the home overnight from the second day of adoption any animal in a new home takes time, consideration, and patience to help it adjustFrom our understanding the individual leaving the home at night for a night shift job was exiting the home and the dog wanted to leave with him and went to the door, the person blocked the door with his foot and the dog continued to want to go out the door and he kicked the dog causing the dog to reactThe adopter did return the dog which we happily accepted as we do all our dogs if the new home does work outWe want all families and animals to have a successful transition and we take any animal back that is not the right fit.AWSOM has a return policy that states if the person brings the animal back within ten days, the timeframe we feel that is a good faith effort for family and animal to adjust to the new environment and routine, they can receive may refund if requested.No one at AWSOM remembers the family requesting a refundMany families, when something like this happens, leave the paid funds as a donation, so not providing a refund that was not requested was not unusual.This adopter would have only needed to call and ask for their refundIf he feels he asked and did not receive it another call for clarification would have been appreciated and this issue would have been resolved, since we do provide refunds upon request,We will gladly refund the fee for adoption, and find the adopted dog a forever home that is the right fit

September 6, This is AWSOM’s response to the complaint about an adopted dog that the customer wishes to receive a refund We acknowledge that the said person did adopt the dogThe dog was listed as a lab/hound "mix"Many persons surrendering dogs that know little about dog breeds make assumptions to what their dog might be so they make a guess or assumption from what they have been familiar with and fill in the line that asks what breed as best they can, which may be inaccurateOur professional opinion upon taking the dog, that is two tone light brown and ru 8t brown, with fuller lips, and longer hair with saggy eyes, was that it was of a hound/ lab mixWe would never mislead our adopters to the kind of dog for which we are trying to find a homeAs to the event of the dog and the home overnight from the second day of adoption any animal in a new home takes time, consideration, and patience to help it adjustFrom our understanding the individual leaving the home at night for a night shift job was exiting the home and the dog wanted to leave with him and went to the door, the person blocked the door with his foot and the dog continued to want to go out the door and he kicked the dog causing the dog to reactThe adopter did return the dog which we happily accepted as we do all our dogs if the new home does work outWe want all families and animals to have a successful transition and we take any animal back that is not the right fitAWSOM has a return policy that states if the person brings the animal back within ten days, the timeframe we feel that is a good faith effort for family and animal to adjust to the new environment and routine, they can receive may refund if requested.No one at AWSOM remembers the family requesting a refundMany families, when something like this happens, leave the paid funds as a donation, so not providing a refund that was not requested was not unusualThis adopter would have only needed to call and ask for their refundIf he feels he asked and did not receive it another call for clarification would have been appreciated and this issue would have been resolved, since we do provide refunds upon request, We will gladly refund the fee for adoption, and find the adopted dog a forever home that is the right fit

September 6, 2015This is AWSOM’s response to the complaint about an adopted dog that the customer wishes to receive a refund. We acknowledge that the said person did adopt the dog. The dog was listed as a lab/hound "mix". Many persons surrendering dogs that know little about dog breeds make...

assumptions to what their dog might be so they make a guess or assumption from what they have been familiar with and fill in the line that asks what breed as best they can, which may be inaccurate. Our professional opinion upon taking the dog, that is two tone light brown and ru 8t brown, with fuller lips, and longer hair with saggy eyes, was that it was of a hound/ lab mix. We would never mislead our adopters to the kind of dog for which we are trying to find a home. As to the event of the dog and the home overnight from the second day of adoption any animal in a new home takes time, consideration, and patience to help it adjust. From our understanding the individual leaving the home at night for a night shift job was exiting the home and the dog wanted to leave with him and went to the door, the person blocked the door with his foot and the dog continued to want to go out the door and he kicked the dog causing the dog to react. The adopter did return the dog which we happily accepted as we do all our dogs if the new home does work out. We want all families and animals to have a successful transition and we take any animal back that is not the right fit.AWSOM has a return policy that states if the person brings the animal back within ten days, the timeframe we feel that is a good faith effort for family and animal to adjust to the new environment and routine, they can receive may refund if requested.No one at AWSOM remembers the family requesting a refund. Many families, when something like this happens, leave the paid funds as a donation, so not providing a refund that was not requested was not unusual.This adopter would have only needed to call and ask for their refund. If he feels he asked and did not receive it another call for clarification would have been appreciated and this issue would have been resolved, since we do provide refunds upon request,We will gladly refund the fee for adoption, and find the adopted dog a forever home that is the right fit.

September 6, 2015
This is AWSOM’s response to the complaint about an adopted dog that the customer wishes to receive a refund. 
We acknowledge that the said person did adopt the dog. The dog was listed as a lab/hound "mix". Many persons surrendering dogs that know little...

about dog breeds make assumptions to what their dog might be so they make a guess or assumption from what they have been familiar with and fill in the line that asks what breed as best they can, which may be inaccurate. Our professional opinion upon taking the dog, that is two tone light brown and ru 8t brown, with fuller lips, and longer hair with saggy eyes, was that it was of a hound/ lab mix. We would never mislead our adopters to the kind of dog for which we are trying to find a home. As to the event of the dog and the home overnight from the second day of adoption any animal in a new home takes time, consideration, and patience to help it adjust. From our understanding the individual leaving the home at night for a night shift job was exiting the home and the dog wanted to leave with him and went to the door, the person blocked the door with his foot and the dog continued to want to go out the door and he kicked the dog causing the dog to react. The adopter did return the dog which we happily accepted as we do all our dogs if the new home does work out. We want all families and animals to have a successful transition and we take any animal back that is not the right fit.
AWSOM has a return policy that states if the person brings the animal back within ten days, the timeframe we feel that is a good faith effort for family and animal to adjust to the new environment and routine, they can receive may refund if requested.No one at AWSOM remembers the family requesting a refund. Many families, when something like this happens, leave the paid funds as a donation, so not providing a refund that was not requested was not unusual.
This adopter would have only needed to call and ask for their refund. If he feels he asked and did not receive it another call for clarification would have been appreciated and this issue would have been resolved, since we do provide refunds upon request,
We will gladly refund the fee for adoption, and find the adopted dog a forever home that is the right fit.

Review: I adopted a puppy from this shelter in mid October of 2012. At the time, they charged me $300 which included shots, veterinary exam, micro-chip and neutering the dog. However, since the puppy was only 4 months old, and too young to be neutered, they told me that they would refund $100 of the cost of getting him neutered. They instructed me to mail in the receipt for the procedure and they would send me the check for $100. I immediately took the puppy ([redacted]) to my vet to have him examined and verify good health. He had some tape worms which he was treated for immediately. Durning which time they informed me that he did not have a micro-chip installed in case he was lost. The vet has a universal machine that picks up any type of chip. I immediately called AWSOM and informed them that the dog did not have a chip. They assured me that they would send me a micro-chip in the mail so I can have my vet install it. This would undoubtedly cost me an additional fee. I did not receive the chip and called several times to have them send it to me, since this was included as a portion of the adoption fee. I am writing this on 03/28/2013 and after several messages, letters, and phone calls; I have yet to receive aforementioned micro-chip. I live in Philadelphia and it is unreasonable to make the trip to receive this chip. Furthermore, I took [redacted] to get neutered on 01/11/2013 and sent the receipt via mail, as instructed to do so, in order to receive the $100 refund for the cost of the procedure. the procedure actually cost $500 over all. After several messages, letters, and finally a phone call; I received a check yesterday in the amount of $75.00, $25 dollars short of the agreed upon refund since it was charged to me as part of the adoption fee. They indicated that the $100 refund was the cost that their vet charges them for neutering a dog. I am very dissatisfied that they have not met their self imposed obligation of the benefits received in exchange for the $300 adoption fee chargedDesired Settlement: I would like the micro-chip sent to my address so that I can have it installed by my vet. I would like AWSOM to pay for the cost of installing the chip in the puppy, since it is advertised in their literature that all dogs come with shots, micro-chip, and neutered as part of the $300 fee. This fee is $100 higher than mature dogs because of the costs of neutering a puppy. I would also like the $25 difference from the check I received. I received $75 instead of $100. thank you. [redacted]