Anime Expo

Hello [redacted] , In regards to [redacted] complaint, # [redacted] , we never received a mail from the Revdex.comHis badges have been transferred to Saturday 7/as per requested on June 8thLet us know if you have any questions about the complaintThank you! Best Regards, [redacted] ***Customer Service RepresentativeSociety for the Japanese Promotions

Hello, We apologize for the late responseIn regards to [redacted] issue, it has already been resolvedA refund was provided for her and she is satisfied with the results of the exchangeAgain, I apologize for the delayed responseBest Regards, [redacted] ***Customer Service RepresentativeSociety for the Japanese Promotions

Hello *** In regards to *** ***, we have reached out to her in regards to her refundHer refund is currently being processed and will take a few weeks for the refund to be completely processedShe has been notified about the refund process. Best Regards,***
***Customer Service Coordinator*** *** *** *** ***

Revdex.com Complaint ID: *** Please accept our sincerest apologies for your experience with the long wait time on Saturday, July 1st, 2017. While we were able to resolve the issue by the next day of the show, we acknowledge that this response time was unsatisfactory for youAfter searching
up the order number provided, we have found that a refund for the two Saturday badges were refunded on July 4th. For your reference, below is the public statement regarding the long wait time:http://www.anime-expo.org/public-statement-spja-regarding-long-wait-event-e...⇄ We have taken steps to make improvements for next year, such as mailing badges in advance and adding more entry points. We hope to see you at Anime Expo 2018. Thank you again for your time and patience!

Revdex.com Complaint ID: *** We will be reaching out to the attendee shortlyPlease see below for our message to the attendee. Thank you for patiently waiting for our response. Your feedback is very important to us and we appreciate the information you provided about Anime Expo
2017. Please accept our sincerest apologies for your experience with the long wait time on Saturday, July 1st, 2017. While we were able to resolve the issue by the next day of the show, we acknowledge that this response time was unsatisfactory for youYour refund has been processed and should take no more than 2-weeks for it to be reflected on your bank or credit card statement. For your reference, below is the public statement regarding the long wait time:http://www.anime-expo.org/public-statement-spja-regarding-long-wait-event-e...⇄ We have taken steps to make improvements for next year, such as mailing badges in advance and adding more entry points. We hope to see you at Anime Expo 2018. Thank you again for your time and patience!

We will be reaching out to the attendee shortly. Please see below for our message to the attendee.  Message to Attendee:  Thank you for patiently waiting for our response.  Your feedback is very important to us and we appreciate the information you provided about Anime Expo 2017....

  Please accept our sincerest apologies for your experience with the long wait time on Saturday, July 1st, 2017.  While we were able to resolve the issue by the next day of the show, we acknowledge that this response time was unsatisfactory for you. Your refund has been processed and should take no more than 2-3 weeks for it to be reflected on your bank or credit card statement.  For your reference, below is the public statement regarding the long wait time: http://www.anime-expo.org/public-statement-spja-regarding-long-wait-event-entry/   We have taken steps to make improvements for next year, such as mailing badges in advance and adding more entry points.  We hope to see you at Anime Expo 2018.   Thank you again for your time and patience!

Hello [redacted], In regards to [redacted] complaint, #[redacted], we never received a mail from the Revdex.com. His badges have been transferred to Saturday 7/4 as per requested on June 8th. Let us know if you have any questions about the complaint. Thank you! Best Regards,[redacted]Customer...

Service RepresentativeSociety for the Japanese Promotions

Hello, We apologize for the late response. In regards to [redacted] issue, it has already been resolved. A refund was provided for her and she is satisfied with the results of the exchange. Again, I apologize for the delayed response. Best Regards,[redacted]Customer Service...

RepresentativeSociety for the Japanese Promotions

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Review: I bought two tickets to attend the anime expo 2015 at the [redacted] for Thursday 7/2 by mistake. I actually wanted to buy tickets for Saturday 7/4 . I have tried emailing anime expo three times, and my emails are never returned. I've tried calling anime expo several times through their third-party ticket seller, [redacted], and [redacted] is unable to contact anime expo as well.

I either want my tickets changed for Saturday, or a refund of my money, so I can then buy tickets again, but for the right day.

My order number is: [redacted].

I ordered these tickets on May 1st, and I have yet to be able to resolve this issue, or get into contact with someone who can help me for over three weeks.Desired Settlement: I want my tickets changed to Saturday, or a refund.

Business

Response:

Hello [redacted], In regards to [redacted] complaint, #[redacted], we never received a mail from the Revdex.com. His badges have been transferred to Saturday 7/4 as per requested on June 8th. Let us know if you have any questions about the complaint. Thank you! Best Regards,[redacted]Customer Service RepresentativeSociety for the Japanese Promotions

Review: I purchased two tickets for the Anime Expo convention. Their refund policy states:

"Your refund request must be received within 30 days of your registration purchase date. After 30 days, you may request for a transfer once, good only for the following year. Due to the new registration system and updated security requirements, name changes on purchased registrations will no longer be permitted. Please make sure to have your full, legal name attached to any new registrations."

I put in my request for a refund through their website as per their directions before the 30 day window. I have made numerous follow up requests through their site and now on the Facebook page and I have still not received a response. To this date, I have not received a response and now I am well outside the window.

I do not feel that I should be liable to their inability to respond to refund requests. How can I adhere to their guidelines if they do not respond to me and provide me a service that is clearly outlined as their policy?Desired Settlement: I would like to be issued a refund for my one ticket (all other tickets still stand).

Business

Response:

Hello,

Review: For this year's anime expo I accidently bought two 4 day passes for the event. I emailed the company explaining the dilemma and got no reply. I have sent email after email and have not offered any type of solution. I did contact the company through [redacted] and they assured me I would get a response. It's been an entire month and I haven't received anything.Desired Settlement: I would like a response and a full refund.

Business

Response:

Hello [redacted]